Topics

1

Mitel Software Applications / Strange Call Failed message

« on: June 18, 2019, 11:13:59 AM »

So here is a strange one. We have an extension that randomly when we call it from another internal extension, once you hang up the MiCollab client displays a message that says 'Call failed - the number was not recognized'. We are on MiCollab client 8.1.210 build 125, server version 8.1.2.8. Does not happen on most inbound calls, just a few randomly here and there. PC is running Windows 7 32 bit with latest updates.

So far only one particular extension has reported this and it only started up a week ago when we upgraded to the latest 8.1 release for our system.
Anyone run into this before?

2

Mitel MiVoice Business/MCD/3300 / 6490 DECT headset stops working

« on: April 02, 2019, 11:06:59 AM »

Wondering if anyone has encountered this before - I have a 6940 with the Mitel matching DECT headset. Every few days the DECT headset will stop working / loses connection with the phone (no dial tone through it, cannot make or receive calls through it). The integrated bluetooth handset works fine and doesn't have the issue. The only way I have been able to get it back is to reboot the phone.

3

Mitel MiVoice Business/MCD/3300 / DECT battery

« on: March 11, 2019, 10:28:54 AM »

Hi folks, so I have a DECT headset for a 5300 series phone where the headset has been sitting in a drawer for a year (user thought it was lost). Battery currently has no charge. How do I get the thing to charge? We use 5360's and with the current firmware, it won't even let me part up the device to the phone. When i set it on the cradle the charging indicator does not blink on the base. Any tricks to jumpstarting the charge process?

4

Mitel MiVoice Business/MCD/3300 / Play music on headset

« on: March 06, 2019, 11:26:08 AM »

Hi folks, just wondering if anyone knows if there is a way to play music through a 6940 DECT headset? I know the 6940 has bluetooth so not sure if there is a way to pair/play music from say a cell phone and listen to it via the DECT headset when not on a call?

5

Mitel Software Applications / MiCollab v8 Desktop Client notifications

« on: February 26, 2019, 05:48:07 PM »

I have Windows 10 Pro 64bit installed with MiCollab Client v8.0.311 build 91 running on server version 8.0.2.202. On Windows 7 if the client is minimized to the system tray and an inbound call comes into my phone, I get a pop up notification letting me know there is an inbound call. In Windows 10 however I do not get any notification for it. I can't figure out why it isn't showing. If I open the app on the screen (instead of minimized) then a call comes in, it shows the usual call/end call options. Any ideas? I have the latest updates to Windows 10 as of this week, wonder if they broke something in the client with an update.

6

Mitel Software Applications / MiCollab AWV delegate issue

« on: February 06, 2019, 03:23:28 PM »

Wondering if any of you have seen this before. We have an administrative assistant who has Outlook (via Microsoft Exchange) calendar access to several people (managers). She is also assigned as a delegate in each of her managers MiCollab AWV portal. When one particular manager sends out a meeting invite, the admin asst. also gets copied on the calendar meeting acceptance replies. All that works fine like it should as far as Outlook is concerned.

What is strange is that she gets prompted by MiCollab (the Outlook plugin is installed) stating: Invalid MiCollab login id or password. Verify your credential in Account settings window. Then it opens her login window, she puts in her user ID and password and the message goes away. Starts all over again the next time this manager sends an invite and gets the replies. Its as if something doesn't realize she is a delegate in MiCollab. Anyone else run into this before?

7

Mitel MiVoice Business/MCD/3300 / Display MiCollab status on 6940

« on: November 02, 2018, 11:40:02 AM »

Hi folks, so I have seen a screen shot or two on the web showing a 6940 screen where the person's avatar and MiCollab status are shown at the top of the screen. Any idea how to link that up? I have a 6940 and for my phone it just shows a blue circle with a person outline in it. Just wondering if anyone else has linked it up.

8

Mitel Software Applications / MiCollab mobile softphone noisy static

« on: June 05, 2018, 09:50:01 AM »

Hi folks, we have had a number of users complaining while using the MiCollab mobile (latest v8 as of this post) client on iPhones (different recent models) that they hear a lot of noise or static type audio on their calls. Doesn't seem to matter if it is inbound or outbound. Listening to the non Mitel person on the other end of the call is like it is broken audio and static sounding. We have tried LTE only (with different carriers), tried WiFi, users are reporting the same thing. Any thoughts or ideas on any system settings to check for codecs or anything that might cause it?

9

Mitel MiVoice Business/MCD/3300 / Mitel 6940 Mobilelink push call

« on: May 23, 2018, 10:13:08 AM »

Hi folks, so I am testing out a new 6940 and I have my iphone paired up with the 6940 and can pull a call from my cell phone onto the 6940. The issue I am running into is if I answer a new call on the 6940 I can't push the call to my cell phone. There is a push soft button on the screen and when i press that it just pushes the call to my extension again (makes my 2nd line key ring) instead of sending to my cell phone. Anyone know of a setting to check?

10

Mitel Software Applications / MiCollab v8 install parameters

« on: May 03, 2018, 12:03:05 PM »

Hi folks, anyone know of any way to customize any of the defaults in the v8 MiCollab Windows PC desktop client install? I am specifically looking for a way to default Personal Contacts to off for example since there is an issue with that function that won't be fixed for several months yet. I know the v7 client had a few command line options for the MSI file.

11

Mitel MiVoice Business/MCD/3300 / MiCollab other number in directory

« on: August 07, 2017, 02:53:47 PM »

Hi folks, I know there was an old topic about this but I thought I would start a new one and see if there has been any changes...

In MiCollab, if I want a Ring Group to show in the Corporate Directory I know I can add it as a type 'other pbx phone' and it will show in the directory. The question is, has anyone been able to figure out a way to make the status icon show green (idle) instead of grey (offline)? I have also tried adding the phone in MiVoice Business Express as a phantom instead of other pbx phone but it behaves the same way. Any ideas?

12

Mitel Software Applications / Micollab mobile softphone timeout

« on: August 01, 2017, 09:32:57 AM »

Hi folks, we are finding that on iPhones with up to date iOS versions, if you have the MiCollab mobile softphone running in the background, and you close out of it (swipe it away for example), it is not telling the 3300/MBG that it disconnected - the phone system still thinks the softphone is available. So then if anyone calls the user (if they were only logged into the softphone app originally for example), all you get is dead air/silence/no ring for the 30 or so seconds before voicemail eventually picks up.

Now if you have the MiCollab app open in the foreground and double tap the home button and swipe it away, it usually (99% of the time) closes the connection to the phone system properly.
If you had MiCollab open and then pressed home and then went to mail for example to read some email then double tap home and swipe away the MiCollab app, the phone system thinks it is still open.

Anyone else experience this before? I have not been able to test on Android as we don't have any to test with.

13

Mitel MiVoice Business/MCD/3300 / Differeneces between connecting via mbg vs ip direct

« on: May 25, 2017, 10:09:09 AM »

So here is an interesting one, and our tech is still looking into it, no one seems to know the answer so I thought I would ask here...

We have new Mitel enterprise system, hosted by Mitel in their datacenter. We have an MPLS network linking 13 sites, including a direct connection from our MPLS network into the Mitel datacenter right to our phone system.

We use mostly 5360 model phones and connect them to the phone system via the MPLS private ip 172.16.x.x direct to our ICP - they show in the system as an IP Direct connection, and most work fine this way.

We have a few sites where, when answering a call there is a 2 - 3 second audio delay - where it is one way audio - the inbound caller can hear us but we can not hear them for the 2 - 3 seconds. Now if I re-configure the phones that randomly have the audio delay to connect to the public IP address of the phone system so it goes through the MBG - they have zero audio delay issues - no problems at all. If I switch them back, the start having the issue randomly.

We have checked our QOS settings on all the routers (Adtran). All traffic at these sites go out through the same Adtran MPLS router (voice is on a separate vlan). If it goes to the private phone system link it goes straight to the Mitel datacenter. If it goes to the public Mitel IP the traffic has a much longer route with many more hops - as it goes to one of our internet access sites then out over the public internet then back into the MBG. The issue will randomly happen, doesn't matter if the circuit is mostly idle or under heavy use.

I would think it would have more problems going public to MBG vs the direct MPLS route...

Has anyone experienced this before? Is there a different protocol setting or something for the phones? Do they negotiate differently when direct to the ICP (IP Direct) vs MBG?

14

Mitel Software Applications / HTML ToolKit 2.2 download

« on: May 16, 2017, 12:57:25 PM »

Hi folks, so I have v2.1 of the HTML TookKit - looking to get a copy of 2.2 since from what I can find that is the latest one (I know it is from 2010) does anyone know where I can download from? All of the old links/posts mention getting it from Mitel Online but I didn't see it in there either...?

15

Mitel MiVoice Business/MCD/3300 / Search for DSS button

« on: May 01, 2017, 03:31:30 PM »

Hi folks, anyone know where to go in the 3300 to run a search where a DSS key is programmed? For example, Fred Smith is extension 2567 and is programmed as a DSS key on several phones, I am trying to find a list of the phones that have 2567 programmed as a DSS key.

thanks!