Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Topics - ChadH

Pages: [1] 2
1
Mitel MiVoice Business/MCD/3300 / Ring Group to External Number
« on: September 20, 2018, 08:52:19 AM »
Morning,
I need to setup a ring group for 3 users, what I need to figure out is how to set up the ring group to dial an external number for overflow, and No Answer.  I'm currently using an unused DID for the Ring Group, added the members (easy).  Any help is much appreciated.

2
Hey All,
I need to block outbound dialing on our lobby phone (5304 IP).  Currently have a MCD 3300.  This phone is only to be used for calling the Front Desk to be let in to our suite, physical security barrier.  If ARS Routes need to be created, can someone walk me through that?  I'm pretty week when it comes to building ARS Routes.

Thanks in advance for the help.

3
Mitel MiVoice Business/MCD/3300 / Mitel 3300 - Changing Ring timer to VM
« on: September 01, 2017, 08:22:30 AM »
On a 3300 MCD, where and how do I change the timing of rings before calls are forwarded to VM?  I scrolled through the Call Handling menu options, but didn't find anything.

4
Mitel MiVoice Business/MCD/3300 / Need to Free Up Phones
« on: June 05, 2017, 11:07:42 AM »
I have a couple of physical 5320 IP phones that are currently registered to users.
These users are no longer with the company, however, need their extensions forwarded to other users for 60 days.
I need to reissue these phones (not extensions) for new hires.
Is there a way to disassociate the phone, but keep the extension forwarding so I can reconfigure the phone for a new user?

5
Mitel Software Applications / MAS NuPoint and SMB1 Issues
« on: May 16, 2017, 10:51:03 PM »
Since the May 12th Ransomware attack, we have disabled SMB1 on our core server/network.  The downside to this is that the MAS Nupoint now fails when trying to back up to our storage (because it uses SMB1).  Has anybody else experienced this, and is there a known workaround for resolution?  Could this be as simple as updating the firmware, or is the MAS NuPoint not compatible with SMB2?

6
Mitel MiVoice Business/MCD/3300 / NuPoint Question
« on: December 05, 2016, 02:37:53 PM »
Is it possible to setup an extension that forwards to the users VM on a NuPoint server, so they can receive the "VM-to-Email" option, without having a physical phone?

7
Weird issue....When reprogramming a phone for a new user, the old extension is still showing even after they were removed from the system.  What I've found is that some old numbers & MACs are showing in the Programmed IP Telephones (under Maintenance), on the secondary MCD, but not the primary (where it was programmed on and deleted from).  And the same for Numbers/MACs on the secondary.  It appears I have a sync issue, however, how can I delete these entries?  There isn't an option from the Inventory, that I can see.

8
Mitel Software Applications / NuPoint Server Crash/Hack or what?
« on: February 25, 2016, 11:48:22 AM »
When logging in to our NuPoint server I am redirected to a Server Error, and the page is stating "Mojolicious"; with a lot of code, can only assume it's HTML or PEARL.  I submitted a ticket with our 3rd Party vendor SunTel, as out of nowhere our server was no longer performing backups.  Once they started looking around is when I got this screen when logging in.  Has anybody had this happen to them before?

9
Weird issue I've never seen before.  I have a user with a 5320 IP Phone.  When she logs in to her VM it states how many messages there are, then immediately redirects her to the Company's Main VM/AA message.  I've checked every setting on the NuPoint, and MCD, but nothing is out of the ordinary.  Besides deleting her VM box and recreating it, is there a way to fix this?

10
Mitel MiVoice Business/MCD/3300 / How To Increase ICP Comm Percentage
« on: August 03, 2015, 08:09:15 PM »
Does anyone know where, within the MCD, to increase the Major Alarm percentage for ICP Comms?  I have looked everywhere and unable to locate this.

11
Mitel MiVoice Business/MCD/3300 / 5550 IP Console BLF Backup
« on: March 30, 2015, 01:42:27 PM »
Need to perform a backup of the BLF on the 5550 IP Console [ver. 4.2.2.3], so in can install the software on a new PC and import accordingly.  Does any know how to perform said backup, or know where I can find the documentation?

12
Mitel MiVoice Business/MCD/3300 / DSS/Busy Lamp
« on: January 05, 2015, 01:07:55 PM »
Hopefully this is an easy fix, and it's something I am missing.  Within our department we have each other displayed on our 5330 IP Phones [DSS/Busy Lamp] so we can tell when a person is on the phone.  For some reason my extension is constantly flashing on the other phones [fast blink].  Not sure why this is happening, nothing has changed and I double checked all settings, and keys.  How do I get their DSS/Busy Lamp indicators to stop flashing?

13
Mitel MiVoice Business/MCD/3300 / MCD stuck deleting User
« on: December 12, 2014, 11:38:01 AM »
I am trying to delete a User & Extension from the MCD, normal day-to-day function, but this time when selecting delete from the Range Programming window, the in process window just hangs, and user/extension does not get deleted.  Is this an issue with the database, hard driver, controller, etc?  I need to know how to correct this w/o contacting our 3rd party vendor as they charge for phone calls.

14
Mitel MiVoice Business/MCD/3300 / MCD 3300 Ghost Extension
« on: June 09, 2014, 08:03:38 AM »
Went to add a user today with extension # 2634, however, I get a return error of "Directory Number Already Exists".  I have not been able to find this extension anywhere so I can delete it.  I've used the Locate Extension Number command line and it returns "0" results.  I've checked Call Forwarding Profile and no records exist (if i call extension it forwards to an external #).  I'm totally at a loss here any help would be appreciated as I have to use this extension, so finding and deleting is a must!

15
Mitel MiVoice Business/MCD/3300 / SDS Distribution Error - User
« on: June 03, 2014, 08:07:59 AM »
I'm trying to delete a user & extension from our remote MCD, however, after remove the user and extension i'm getting a continuous SDS Distribution Error.  When I read the error it states that the user existing in the Remote Busy Lamp Group.  I removed the user from the Busy Lamp Group, but I'm still getting the SDS Error and I don't know how to correct.  Any help is appreciated.

Pages: [1] 2