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1

Mitel MiVoice Business/MCD/3300 / Can a MITEL 5330e speakerphone be disabled permanently?

« on: October 23, 2019, 01:05:04 PM »

Hi folks!

Is there a way to permanently disable the use of the speaker on the 5330e to prevent hands free mode?

My understanding is that IT CANNOT be disabled.

Our concern is that Direct page FC + extension can allow an insider to listen in on a user without their knowledge.

Your input is as always greatly appreciated!

2

Mitel MiVoice Business/MCD/3300 / MiVoice Business Installer Software Installation Question

« on: March 12, 2018, 01:50:46 PM »

Hi Everyone,

Is there an installation guide for the MiVoice Business Installer Software? I want to know if I can install version 13.2.1.2 on a Windows 2008 virtual server.

I have the same version on a Windows 2003 server (physical), but the server will need be decommissioned soon.

Thank you!

3

Mitel MiVoice Business/MCD/3300 / Different XNET status

« on: October 13, 2017, 11:08:16 AM »

4

Mitel MiVoice Business/MCD/3300 / Silence on outgoing local calls after EDT FORCE FAILOVER Command

« on: September 27, 2017, 04:25:55 AM »

Hi Everyone,

Here's another strange issue...

The primary MCD has an E1 ISDN link configured as resilient link to the secondary MCD, with the failover cable connected between the two units.
From the primary MCD, all outgoing/incoming local calls work.
My phone is registered on the main MCD.
To test the resiliency of the E1, I ran the command "EDT FORCE FAILOVER ALL" from the main MCD. The E1 ISDN link on the secondary MCD came in sync.

However, when I made a call from my phone, I saw the digits dialed, silence, then the call disconnects.

CCS trace shows the primary MCD handed off the call to the secondary MCD, but the secondary MCD doesn't seize any E1 channel.

With the primary MCD turned off, the call works on the secondary MCD so I know it's programmed correctly.

Any ideas?

5

Mitel MiVoice Business/MCD/3300 / E1 ISDN Problem - Receiving Alarm

« on: September 22, 2017, 10:12:26 AM »

Hi everyone!

Local and outgoing local calls stopped working for us this morning. DTSTAT output is below. There's a green LED and yellow LED on the MCD. From my experience, this points to a Telco problem. They came to replace a fiber module on their modem which did not change the status of the E1. Now they're saying it's a break in the fiber link.

From my end, I've rebooted the MCD, did loopback tests to the MCD, and just waiting for the Telco to get back. I don't see why they can't just reset their link.

Any ideas?

Universal E1 5 1 2 1
Link is not available, receiving alarm
duty bit
cycle framing error
Time (%) losses slips rate
------------------------------------------------
16:05 0 0 0 0
------------------------------------------------

6

Mitel MiVoice Business/MCD/3300 / Can't call certain mobile numbers after changing Mitel MCD

« on: September 11, 2017, 11:14:54 AM »

Hi everyone. I seem to get the strangest problems...

So, we replaced the Nortel Option 11 with a MiVoice Business in Germany. The system has a standard Euro ISDN link. However, we now can't call certain cell phone numbers from Vodafone's mobile codes 0174 and 0162. It was working before the switch over.

Other mobile codes work like T-mobile codes 0171, and Eplus 0177.

Any ideas?

7

Mitel MiVoice Business/MCD/3300 / German ISDN Configuration

« on: September 07, 2017, 12:35:13 PM »

Hi Everyone,

The current E1 ISDN at our Germany location is currently connected to a Nortel Option 11. The circuit is absolutely clean. However, when I connect it to the Mitel MiVoice Business, the circuit slows a lot of framing losses and bit errors.

The MiVoice Business is configured with standard Euro ISDN. The digital link descriptor is set to ISDN NODE.

I know it's a protocol mismatch. And since we are changing the equipment, the Telco will definitely say it is our problem.

Does anyone know ISDN configuration in Germany? Thanks.

8

Mitel MiVoice Business/MCD/3300 / MiVoice E2T history output

« on: June 13, 2017, 10:46:40 AM »

Hi Everyone,

Can anyone explain the number of "Calls" from the "e2thistory" output? Are these simply all calls that used the E2T resource for both Ethernet to TDM, and TDM to Ethernet?

Here's an example:

-> e2thistory
e2thistory
E2T per Hour Call History

Calls Calls
with with
Day Hour Calls PktLoss Jitter
2017 Jun 13 9 430 7 25

9

Mitel Software Applications / Resilient MCD can't get added to the Nupoint network Elements

« on: June 06, 2017, 02:20:15 PM »

Hi Everyone,

I can add the resilient MCD under the MAS network elements, but it doesn't show up under the Network Elements form under Nupoint.

doha-r does not have Nupoint UM checkmark. This MCD has the registration/replacement code.

Any idea what I'm doing wrong?

10

Mitel MiVoice Business/MCD/3300 / Route List does not work when number is called from Nupoint.

« on: May 16, 2017, 11:45:15 AM »

Hi Everyone!

I have a speed call created with an actual number that dials over XNET trunking. In ARS, this speed call is entered that goes to Route List. The 1st route goes to XNET trunking, 2nd route goes to ISDN trunks.

For example,
Speed call: 560-5000 - Actual number:89055000 --> This goes to XNET trunking

In ARS:
89055000 goes to route list 20
Route List 20 - 1st route = 10 --> goes to XNET
- 2nd route = 20 --> goes to E1
Route 20 goes to DMI that removes all the numbers and inserts a commercial number.

If I busy the XNET trunk and call the speed call from my desk phone, the call gets routed to the E1.

However, If I dial the speed call from Nupoint while XNET trunk is busy, I get the message "I'm sorry, extension 5605000 is not available.

I can call the speed call from Nupoint if it goes to just one route - either XNET, or E1, but not a route list.

Any idea what I'm missing?

11

Mitel MiVoice Business/MCD/3300 / Using a programmed SSD drive on a different chassis

« on: May 08, 2017, 01:54:52 PM »

Hi Everyone,

So we have a 3300 MXeIII which we think has a flaky controller board. My question is, can I take the hard drive from this system, and use it on a new system/chassis?

I know I have to clear the ARID from AMC, retrieve the licenses on the new system. I'm just not sure if the sys ID is "stamped" on the hard drive similar to the SX2000.

Thanks.

12

Mitel MiVoice Business/MCD/3300 / Direct IP Route tracing

« on: April 10, 2017, 01:00:24 PM »

Hi Everyone,

Is there some sort of tracing mechanism on Direct IP Route, similar to CCS trace? I find CCS trace is a crucial tool when troubleshooting ISDN, and XNET trunking.

Thanks!

13

Mitel MiVoice Business/MCD/3300 / Desk Phone Call Forwarded to Mobile Phone - Issues with Voicemail

« on: April 05, 2017, 02:46:36 PM »

Hi all,

We've got a quirk on our MiVoice 7.2 system call forward that I can't figure out

Scenario:
A user's desk IP phone is call forwarded to his mobile phone.

1) When a trunk call comes in and the user does not answer his mobile phone, the voicemail that kicks in is Nupoint.

2) But when an internal call comes in and the user does not answer his mobile phone, the voicemail that plays is his mobile's voicemail.

What we'd like to happen is for the mobile voicemail to play on scenario 1. How can we do this?

14

Mitel MiVoice Business/MCD/3300 / MiVoice Business 1024MB of RAM and No Relink applied

« on: March 31, 2017, 09:05:08 AM »

Hi Everyone,

We're building a new MiVoice Business. When I clicked on "About" it showed 1024MB of RAM and "No relink has been applied." under both System relink, and Call Control relink. (see attached photo).

All our systems but this have 512MB of RAM.

Questions:
1) Is there a command I can run either from RTC or maintenance window that can display the amount of RAM on the system?
2) "No relink has been applied". Does this mean there's a problem with the system?

Thanks!

15

Mitel MiVoice Business/MCD/3300 / ISDN "Sending Complete" on the MiVoice

« on: January 23, 2017, 10:10:00 AM »

Hi Everyone.

We have not been able to call other countries but North America from Taiwan since we installed MiVoice.

Our ISDN is configured as NI2 Bellcore.

TSP trace shows the cause code:

4 1------- Extension bit : Not Continued
-1100100 Cause code : Invalid information element contents

The Telco says they need to see "sending completed" command in the setup message from our PBX.

My research shows this is a one-line command you can enter on a Cisco router. However, I don't see anything remotely equivalent on the MiVoice system.

I thought of ending the digit string with a "#" but it didn't complete the call either.

Any ideas?

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