Topics

1

Non-Mitel Chatter / Call Recording for Analog Phone lines Mitel 5000

« on: July 26, 2021, 12:38:04 PM »

Good day,

We have a mitel 5000 system with around 8 analogue lines.

Looking for a simple software that can record the incoming and outgoing phone calls on a server, as well as track caller ID in both directions.

As the lines are analogue, I'm hoping there is a software solution with hardware that can simply tap the lines.

Looking to NOT get a proprietary Mitel solution, rather 3rd party that runs independent of our mitel system.

Thanks in advance,

2

MiVoice Office 250/Mitel 5000 / Remote working the easy way? Mitel deskphone on iOS or Andriod?

« on: March 28, 2020, 11:23:05 AM »

We have a Mitel 5000 or whatever its called now-a-days.

We had micollab and border gate way, dmz and all...but it never worked right and the mitel iOS/Android app was never that good, calls only came through half the time, you couldn't grab a phone line, page, etc.  It was a gimmicky tool for sales guys and it got tossed after a year of use.

Long story short, is there a smartphone application available for andriod or iOS that allows for the smartphone to become a Mitel 5320, 5330 or 5340 from the outside, without the ultra-complicated setup of the micollab server?

Thanks and stay safe!

3

MiVoice Office 250/Mitel 5000 / Conference with intercom call (inside office)

« on: February 12, 2019, 12:27:47 PM »

How does one do a conference call inside the office on a mitel 5000/mivoice 250

I typically call the other extensions with the IC key...can I add other members inside the office to the IC call?

4

MiVoice Office 250/Mitel 5000 / TFTP error 4...after rooting many time usually works

« on: November 06, 2018, 11:26:05 AM »

I'm using a VPN connection with a Mitel 5000 PBX and a 5330 phone.  Network wise the VPN is working as it should...but plugging the mitel phone in gets DHCP, and then TFPT: main for 1 minute...then TFPT: err 4 and it restarts many time (like 20) and then will just work.

Any idea's?  What is this error and why does it eventually work without me changing anything?

5

MiVoice Office 250/Mitel 5000 / Change a phones paging volume

« on: November 05, 2018, 10:49:57 PM »

Pressing the volume up/down arrows changes the volume for the alerts (aka phone ringing)

To change the volume pages come through on the phone, the only way I found is you have to have someone page and then mash the volume arrows up or down.

Is there a more sophisticated way of checking and adjusting the phones paging volume?

Mitel 5000 on a 5330.

6

MiVoice Office 250/Mitel 5000 / mitel 5000 we have 1st ring hunt group, how to make 3rd ring hunt group

« on: February 13, 2018, 12:15:35 PM »

We've got a hunt group for 1st ring with members in it...once upon a time we had a 3rd ring hunt group, so if the phones are not answered by 3rd ring hunt group #2 rings as well as the first hunt group.

Could someone remind me how to do this?

We're using hunt group member extension lists...

7

MiVoice Office 250/Mitel 5000 / key map, change buttons on top portion of 5340?

« on: February 09, 2018, 05:56:17 PM »

Is it possible to change the buttons on the top of the 5340's?

8

Mitel Software Applications / Micollab/UCA...virtual machine host options

« on: October 24, 2017, 04:40:55 PM »

We now have a Micollab server that is virtualized ontop of Microsoft Hyper-V.

Has the Micollab, and even older UCA been avail. to be virtualized ontop of Hyper-V?  I have people telling me that it has to be a VMware instance, or at least it had to be in the past with UCA.

Can anyone confirm or deny if its always been avail for use with Hyper-V?

Thanks

9

MiVoice Office 250/Mitel 5000 / 2 different MiCollab apps. What one is better?

« on: March 06, 2017, 05:34:11 PM »

We've got a Mitel 5000 aka Mivoice 250 now.  We also have MiCollab server installed with teleworker.

This has always been an interesting challenge as our users have never really fell in love with the micollab app.

Recently in the app store found there is 2 apps.  We've only been able to get the grey one to work, what is my understanding the old one.


Now upon further investigation, the second blue colored app appears to be a better, newer version and we attempted to connect to it.  When you login to it, it asks for a auth code or to scan a QR code.  We tried to rig the micollab server to send one out, but from what we can tell...this won't work with our 5000 (but will work with the astra 5000)
Here is a photo of the drop down showing the list of options.  The mivoice 250 is not on the list...and I assume the 5000 is the new 5000? (damn mitel and using the same name for a newer system)


Long story.  Does anyone have experience with either of the 2 apps, and is there a difference between them?

Is there any physical way to get mivoice 250 to work with this blue/white app?

Thanks!

10

MiVoice Office 250/Mitel 5000 / 5320/30/40 Built in switch changed to gigabit

« on: December 01, 2016, 03:27:11 PM »

We purchased a lot of new 5320/30/40 phone a few years back.  All came with built in gigabit switch to allow phone and computer use with a single RG45 wall port.

Anyhow, there were a few ebay units purchased over the years and I noticed some machines boot up with only 10/100 connection...i'm wondering if the 5320/30/40 units ever had only a 10/100 switch or the option for this?

I always assumed they all were 10/100/1000 switch built in but perhaps that is only the newer units?

Thanks!

11

MiVoice Office 250/Mitel 5000 / mitel 5000 5330's to finally get multi page screen?

« on: December 01, 2016, 02:52:17 PM »

I recall the 5320's getting multi page functionality on the 3000 series PBX...did this ever happen for the 5000?

12

MiVoice Office 250/Mitel 5000 / Phone auto answer intercom to speaker phone

« on: October 31, 2016, 03:23:41 PM »

There is one phone that auto answers when there is an IC call, and then goes to speakerphone.

I can't seem to find the feature code to turn this off.

Thanks

13

MiVoice Office 250/Mitel 5000 / Multi color LED for line indicators

« on: January 14, 2016, 02:27:35 PM »

Are any of the buttons on 5000 compatible devices (5320, 5330, 5340's) multi color LED's?

Right now we are wishing we could tell what analog line was on hold, vs the call ringing.

Our old panasonic system would make the line LED change color when we placed the call on hold so we could differentiate between a new call and what was placed on hold?

Is this an option on the 3300?

Thanks!

14

MiVoice Office 250/Mitel 5000 / Turn off auto answer for user

« on: January 14, 2016, 02:06:34 PM »

I've got a user that has auto answer enabled...if they pick up the phone it grabs the ringing line.  Is there any way to turn this off?
Thanks!

15

MiVoice Office 250/Mitel 5000 / Call to phantom using DEE automatic VM when its supposed to wait 24 seconds

« on: June 05, 2015, 06:52:35 PM »

Good day,

I've got bad luck with DEE it seems.  I'm not sure why, but its a finicky bugger.  Here's my situation.

CRA to extension 3009. 3009 is a phantom with DEE to mobile only.  Step 1: 24 seconds to Mobile, then Step 2: Vm

The call hits the CRA, transfers to 3009 (announced transfer) then automatically hits the VM of the 3009.  No ringing to mobile.

I can't see to find why its going instantly to the VM when I have 24 seconds set as the first step in the DEE.

Any idea's?