Topics

1

Mitel Software Applications / vMAS not synching with vMCD

« on: May 17, 2017, 12:25:59 AM »

Hi guys,

Site have vMCD running version 14.0.0.97 and vMiCollab 7.3.0.106. We recently upgraded vMAS to MiCollab 7.3.0.106 from version 6.0. The upgrade went OK however we have noticed 1 or 2 things that are not quite working as they did before the upgrade:
- we used to create the users in vMAS and they would sync into vMCD. This is not happening anymore. Even if I force a sync. I can ping the vMCD from the MAS and vice-versa no worries.
- when we create a MiCollab client user and set a password and TUI passcode, the user gets an email with the login ID and password, but not the TUI passcode. On the MAS, Under Configuration - MiCollab settings - Welcome email tab, TUI Passcode tick box is ticked. Not sure why its not sending it out in the email

Has encountered this issue with these versions? I cannot see anything in the release notes - or maybe I missed it!

Cheers!

2

Mitel MiVoice Business/MCD/3300 / Matrix GBR21 GSM gateway

« on: December 07, 2016, 12:38:14 AM »

Hi Guys,

I've been tasked with installing this BRI GSM gateway on a 3300. I will be doing it remotely as the controller is  about 1000 plus kms away from me. The only details I have is that they have plugged in the gateway to the BRI ports on the controller and they have green lights. Does anyone have any experience on this configuration?

Cheers!

3

Mitel Software Applications / PIM Integration Outlook 2013 64bit

« on: July 11, 2016, 11:13:34 PM »

Hi,

Anybody having an issue with this? I have MiCollab client 6.0 and outlook 2013 64bit. When I go to the PIM Integration page, I cannot add the microsoft outlook contact location. The "change" tab is greyed out. I heard that outlook 2016 has an issue wiyh MiCollab 6.0. Does outlook 2013 64bit have the same issue?

Cheers!

4

Mitel MiVoice Business/MCD/3300 / Direct IP Route in Cluster error

« on: June 21, 2016, 02:18:52 AM »

Hi,

We have a cluster set up with 6 controllers running MCD 5.0 PR2. Direct IP route has been set up for calls between the offices. We are experiencing an issue where the Sydney PBX can call extensions in the Melbourne PBX no worries. But the Melbourne users are unable to call the Sydney extensions. When a user in Melbourne dials a Sydney extension (4 digits), they get an INVALID error after the 4th digit is dialled. Both controllers can ping each other with no issues. Below are my SHOW XNET ALL and RMESS Verify results:

-------------------------------------------------------------------------------
 1 1 11 254   |156   |    1 |          |Established   |         |      |       
 1 1 11 253   |159   |    2 |          |Established   |         |      |       
 1 1 11   1   |161   |    3 |          |Established   |         |      |       
 1 1 11 250   |146   |    3 |          |Established   |         |      |       
 1 1 11 252   |160   |    4 |          |Established   |         |      |       
 1 1 11 251   |157   |    5 |          |Established   |         |      |       
-------------------------------------------------------------------------------

RMESSAGE: Connected to PBX  2                                                   
RMESSAGE: Verification successful to PBX  2                                     
RMESSAGE: Disconnected to PBX  2

Point to note that this controller can call all the other sites with no issues. Any idea what else I need to check?

Cheers!
Steve.

5

Mitel Software Applications / External Microphones on UC360

« on: June 08, 2015, 09:31:56 PM »

Hi,

Are you able to use external microphones with a UC360? If yes, how do we achieve this? We have a unique request to have several microphones connected to one UC360 device.

Thanks.

6

Mitel MiVoice Business/MCD/3300 / Cannot Access ESM 3300 CX II

« on: May 17, 2015, 11:55:01 PM »

Hi,

I know this topic has been extensively covered in this forum but cant seem to get this going. We got called out to check an old CX II controller which nobody seems to know what software load its running. Is there a command I can run to give me this info? The controller has been restarted thrice. I have downgraded my IE to IE 8.0. I have restarted the WebServer using ts WebServer and tr WebServer. Non of these have worked for me. Of concern to me are the lines below which are coming up right at the end of booting up:

0x41b9180 (tTMonitor): taskMonitor -> taskMonitorLoop  - Major Alarm being raised upon detecting the following task suspended: tJLSanity taskId 0x41ae200 crash time MON MAY 18 13:49:54 2015

0x41b9180 (tTMonitor): taskMonitor -> addTaskToMonitor  - ***ERROR invalid task id 0x41b8e40
0x41b9180 (tTMonitor): taskMonitor -> addTaskToMonitor  - ***ERROR invalid task id 0x5dc0dc0
0x41b9180 (tTMonitor): taskMonitor -> addTaskToMonitor  - ***ERROR invalid task id 0x41b8e40

I'm not sure if these could be related to my problem. All the client needs to do is change the ip address of the controller as it has been moved to a new location. I know we may be able to change this from vxworks ut this will not solve not being able to get onto the ESM page.

Any thoughts much appreciated.

Cheer!

7

Mitel Software Applications / CCM Agent ID's not showing on client

« on: May 14, 2015, 07:02:08 AM »

Hi,

MCD 6.0 SP2 and CCM I believe is on version 6. I will not pretend and say that I know much about CCM...cause I don't, thats why I was hoping to get some pointers.
Initially, agents that were removed on the controller were still showing up on CCM. The admin tells me that he has resolved this but now he says the new agents are not showing up on the CCM client even after adding them on the controller. Agents working remotely are unable to tell if they are logged in or not. To me it sounds like a sync issue between the controller and CCM. Will be heading out onsite tomorrow to have a look - question is...what should I look out for?. I'm quite conversant with MCD, MAS, UCA and a few other mitel products - but not CCM. Any pointers will be highly appreciated.

Cheers!

8

Mitel MiVoice Business/MCD/3300 / CXi II external paging

« on: May 08, 2015, 01:58:51 AM »

Hi,

Can you use an external amplified paging system with a CXi II controller? We have a user who wants to know if they can connect a 3rd party amplified paging system via the page port of a CXi II. They want to be able to pick up a phone, dial FAC,  for paging and speak through the paging system.

Cheers!

9

Mitel MiVoice Business/MCD/3300 / Night Switch Vs Call forwarding

« on: May 05, 2015, 02:36:59 AM »

Hi,

We've got a system that automatically switches over to Night1 at 5pm - scheduled event. Now sometimes, when reception staff leave early (before 5PM), they call forward all calls to a support hunt group which is manned till later in the day. Problem is as long as this call forward is active, the Night1 does not come on automatically at 5pm. Anyone seen this before?

Cheers!

10

Mitel MiVoice Business/MCD/3300 / Call flow reconfiguration

« on: May 03, 2015, 10:10:42 PM »

Hi,

This is the current setup - MCD 7.0 software load 13.0.0.80. The receptionist has MiCollab console installed. When she is on a call and another call comes in, the second caller receives a ringing tone and if the receptionist is not able to answer before the timer expires, the second caller is directed to the overflow point which in this case is voice mail.

User now wants us to reconfigure so that when a second call comes in, second caller to hear phone ringing and then if not answered, caller to get an option to press a digit (say "1") to leave a message or "2" to continue holding. Will the basic auto attendant functionality that he 3300 has be able to cater for this? What would be the quickest and "painless" way of achieving this. I believe they also have licenses for Nupoint.

Cheers!

11

Mitel MiVoice Business/MCD/3300 / Telephone Banking - Analog extensions

« on: May 01, 2015, 01:38:28 AM »

Hi,

I have abit of a weird one, we have an MXE - MCD 7.0 controller running in a retirement village with analog extensions out to the residents units. There are really no restrictions put on these extensions as its an independent living kind of place. For some reason, there are these 2 extensions that are unable to use telephone banking. For some reason, when they are requested by the banks automated system to input their PIN, this does not go through. I'm thinking maybe something to do with DTMF? Has anyone seen this before? I'm not entirely sure what to check.

Thanks.

12

Mitel Software Applications / MiCollab 6.0 crashing when launched for VMware View users

« on: March 25, 2015, 12:06:22 AM »

Hi,

We have a site that uses VMware VDI's for their users. A base image is created with all applications installed. This image is then provisioned for use by the users as "virtual PC'c"

We recently upgraded the MAS server onsite to MiCollab 6.0.121.0, Mitel Standard Linux 10.1.34 OVA 6.0.121.0 from version 5. After the upgrade, when I started the UCA client on the VM View base image, I was prompted to upgrade to MiCollab 6.0 - I believe this in normal. This installed successfully and the client opened successfully. This base image was provisioned to the users. First login is successful, user is asked for their login ID and password. On subsequent logins, If "login me in automatically" is selected, the Application is crashing when launched. When you rename the Mitel folder in Appdata>user>roaming, the application will start Ok.

As long as "log me in automatically" is not enabled, the application works ok. If enabled it crashed and you have to rename/delete the Mitel/UC folder to get it going again.
The site has redirected folders in place but this has always been the case and UCA 5 was working with no issues at all.

Hope I've explained it properly. Has anyone encountered this issue?

Cheers!

13

Mitel Software Applications / Cannot/how to transfer calls to mobile - UCA Console

« on: April 29, 2014, 10:50:25 PM »

Hi all,

I'm just trying to figure out how to transfer calls to mobile using UCA console. Previously, this user had a physical 5550 ip console and using the console software, they were able to just drag a call and drop it to a required mobile contact and the call would be transferred. Does the UCA console have that functionality? The site has a cluster of 5 controllers and the UCA console operator has presence information of all users who are logged in (all users are hot desking). On her UCA console, all contacts have both deskphone and mobile numbers. When a call comes in, she is able to pick the call and drop it on the contact which rings the deskphone. If the contact is not on their desk, how do we direct this call to their mobile number? Do we have to create a separate contact with just the mobile number of the same user which we can drag and drop??

System: MCD 6.0 SP2. UCA ver.6.0. MAS 5.0

Thanks all.

14

Mitel MiVoice Business/MCD/3300 / Caller ID for incoming calls showing Trunk Label

« on: April 10, 2014, 03:13:29 AM »

Hi,

Im having this issue on a site where by incoming calls are coming up on the screens as E1 (PRI Trunk label). How can I get it to show up as the number calling?

These are my COS settings for the Trunk:

Display ANI/DNIS/ISDN Calling/Called Number - Yes
Display ANI/ISDN Calling Number Only  -  Yes
Display Caller ID on multicall/keylines - Yes
Display DNIS/Called Number Before Digit Modification - Yes

These are the COS settings for the phones:

Display ANI/DNIS/ISDN Calling/Called Number - Yes
Display ANI/ISDN Calling Number Only - Yes
Display Caller ID on multicall/keylines - Yes
Display DNIS/Called Number Before Digit Modification - Yes

I'm I missing something here? The phones are 5224. System is a cxi running on MCD 6.0 SP2

Cheers!

15

Mitel MiVoice Business/MCD/3300 / Message waiting lamp not flashing

« on: March 11, 2014, 01:21:35 AM »

Hi Guyz,

For some reason the message waiting light on all users has stopped working. I've checked the COS for users - "Message Waiting:Yes" and "Disable send message: No". The COS is the same for the VM ports. The site uses embedded VM. There is a circular voicemail hunt group which has 2 members. In the call rerouting 1st alternative, we have set the pilot number for this hunt group. Its been working well until recently. Voicemail to email is working well and if you dial the VM number directly, it works. There is just no indication on the phone.
Have already restarted the controller.

MCD6.0 SP2.

Cheers!