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Messages - Tech Electronics

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1
cpegeno,

Well, the only difference between using a analog port [Single Line not Loop Start] and an ATA [Analog Telephone Adapter] is that you one is directly connected to the system and the other allows the device to be connected through the data network. Other than that and ATA and a Analog Port [Single Line] are the exact same as far as the connected device and the MiVO-250 are concerned.

So, if you wanted to use one of the single line ports off the back of the system then you hook that up to the KV-202 and then you would also hook up the relay off the back of the MiVO-250 to the KV-202 as a contact closure. Then you can put a key on a phone for the contact closure which would then make the KV-202 go off-hook, dial the paging code, and then play the message.

Thanks,

TE

2
cpegeno,

I have not tried this myself, but since I was on Vikings website I figured I could look and see what I could find.

One Solution would be to use a Viking K-202-DVA and an ATA that you are comfortable with and you know works with the MiVO-250.  The K-202 would be triggered by the contact closure off the MiVO-250. It then go off-hook on the ATA, dial the codes for paging and whatever else it needs, and then play the message you pre-record in it.

**** update ****

I just thought about this, but you wouldn't need the ATA if you have an available analog port on the system.

Thanks,

TE

3
MiVoice Office 250/Mitel 5000 / Re: What's new in 6.3
« on: January 18, 2018, 11:41:36 AM »
acejavelin,

I am not in the beta program, thank the phone gods, but from what I have been reading it looks as though they are expanding the SIP capabilities of the MiVO-250 with the Phone Manager MCS which is why it is a requirement I believe to get all of the functionality of the new SIP 6900 series phones.

Thanks,

TE

4
MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Call Accounting Help
« on: January 16, 2018, 06:36:01 PM »
Jeremy.45,

If it were me and I was unsure I would stick with an all Mitel solution instead of trying to mix and match; especially if you don't have experience with any call accounting products.

Since the customer is wanting historical reporting then you will need a separate server so the built-in reporting tools within the MiVO-250 are not going to work. I would go with the Mitel Office Application Suite as jbbts suggested.

The big thing here is setting up the MiVO-250 to allow the customer to input an account code after the call is answered. This just means you can give them a key that is programmed for the Account Code - Optional [FC: 390].

Thanks,

TE

5
cpegeno,

You would need something like a SIP device that can have pre-recorded messages on it that can also perform the page via a dial string. Viking makes something like that you can use.

Thanks,

TE

6
Mitel MiVoice Business/MCD/3300 / Re: 603 Decline (sip )
« on: January 16, 2018, 01:35:20 PM »
sunspark,

What is this application and have you used it before?

Is the application supposed to make and/or receive calls or maybe it is just for monitoring only?

Although it is a SIP device is it truly a SIP client or is it a trunk?

Thanks,

TE

7
Mitel MiVoice Business/MCD/3300 / Re: 603 Decline (sip )
« on: January 16, 2018, 09:38:00 AM »
sunspark,

The 6xx series of SIP Response codes are Global failure response codes. The code 603 means that one side of the party, typically the phone itself, is not available or unwilling to take the call; I have seen this will call screening. As there is probably no other path for the call to take, ie voicemail, then the server probably sends a busy signal and disconnects.

I would look at how the application 'phone' is setup to handle calls since it seems as though it is able to logon to the Mitel and everything works fine with your xLite phone.

Thanks,

TE

8
Mitel Software Applications / Re: MiCollab Client WebRTC problem
« on: January 16, 2018, 09:21:51 AM »
August,

Have you tried testing with the Teleworker Network Analyzer to see if the firewall is setup properly?

Thanks,

TE

9
ChuckB73,

What type of connection are you going to use for this; T-1/E-1, SIP...?

As acejavelin already stated true intercom dialing can be difficult to emulate, but not impossible, and I also do not know the Toshiba product line so I can't help there.

The thing you have to keep in mind is how many resources you have available to you. The MiVO-250 has the 250 on the end for a reason. You can only have 250 phantom/hotdesk/SIP/IP devices programmed on the system; these will be used for the Toshiba programming if you want to emulate intercom dialing. If you don't mind dialing your outgoing digit prior to their extension then those limits can be ignored for the most part as SIP Trunks and T1/E1 limits are different.

Thanks,

TE

10
MiVoice Office 250/Mitel 5000 / Re: What's new in 6.3
« on: January 08, 2018, 09:44:50 AM »
acejavelin,

Since we have started selling the Mitel Phone Manager we have sold quite a few of them. Of course we didn't start until 4.3, but most customers like the added features they get with it.

I am not so sure about Mitel requiring it to be sold with the 6900 sets to get all of the features, as not all of our customers bought Phone Manager, but I think it is their way of adding features without making too many changes to how the MiVO-250 functions as a standalone system; much like Intelligent Router.

I do like the fact that they will be adding some resiliency functionality in the future for the 6900 series phones which isn't even a possibility with any of the current offers. Maybe they will start making the MiVO-250 more of a SIP server than the MiVB or MiVB-X servers; who knows.

Thanks,

TE

11
jmarcwsp1,

I think that is only a requirement if you order it against a specific ARID, otherwise it would just be against your reseller ID and would go into your license bank.

Thanks,

TE

12
MiVoice Office 250/Mitel 5000 / Re: Audio cutting off on vm transfer
« on: January 08, 2018, 09:22:49 AM »
magnus,

You may have a bad Compact Flash card unless you have a PS-1 and then it may be bad sectors on the Hard Drive.

Thanks,

TE

13
MiVoice Office 250/Mitel 5000 / Re: E.164 format
« on: January 02, 2018, 02:02:44 PM »
Frontline,

I think you are putting way to much thought into this one. When setting the E.164 flag on your SIP trunks it will put a + in the front of the CPN associated with the caller since that is the part of the format we can't add to the CPN; we can add the country code though. The way E.164 works is that you have a + in front of the country code [1, 01, 00, etc..] so that the switch knows the country of origin. Most SIP providers know what country they are in and add that themselves, but a few don't do this for whatever reason.

If each of your users are using a separate CPN then you will need to add the 1+10 digit phone number. For example if I had the DID range of 340-558-1000 through 340-558-1999 and each of my users had their own number they wanted to send out this is what I would have to do.

Go to System > Devices and Feature Codes > Phones > 1001 > Calling Party Number: 13405581001

That way when the call goes out it will go out as +13405581001 as you have turned on E.164 within your SIP Peer Profile. If no one is sending out anything different then you can just force sending out the main number like this.

Go to System > Devices and Feature Codes > SIP Peers > SIP Trunk Groups > 92002 > Trunk Group Configuration > Calling Party Number: 13405581000

AND

Go to System > Devices and Feature Codes > SIP Peers > SIP Trunk Groups > 92002 > Trunk Group Configuration > Force Trunk Group Party Name and Number: Yes

This way all calls going out will use +13405581000

The reason for all of this is that the system can be used in multiple countries and by default the CPN, in the US, has to be a minimum of 10 digits, but if you need to add the country code, 1 in the US, then you can add that to the CPN as well.

Thanks,

TE

14
Mitel Software Applications / Re: Micollab client Parameter
« on: December 22, 2017, 08:42:42 AM »
sunspark,

I don't believe that is a parameter for an msi transform, but with PowerShell you should be able to do something like this. I think I found this answer at AutoIT when I had a similar question.

Typical powershell installation script steps:
1.Invoke-Item ‘C:\Script\somefile.exe’

Run given app (also .msi).
2.Select-Window PROCESS-NAME | Set-WindowActive

Set focus on the installer window, so you are able to send simulated keys to the installer.
3.Select-window PROCESS-NAME | Send-Keys “{ENTER}” | Send-Click

confirms given screen.
4.Select-window PROCESS-NAME | Send-Keys “{TAB}” | Send-Click

switches tabs in a given window.
5.Select-window PROCESS-NAME | Send-Keys ” ” | Send-Click

activates/deactivates active option button.
6.Select-Window PROCESS-NAME | Select-control| Send-Keys “123456789 1234” | Send-Click

gives you the method to fill textboxes.
7.Select-window PROCESS-NAME | Select-control | select-control -title “CHECK-BOX NAME” | Send-Click

The part which you are interested in is point 7. You need to know the checkbox name and then you can send click command to it.

Thanks,

TE

15
Mitel MiVoice Business/MCD/3300 / Re: Uc360 interface
« on: December 21, 2017, 12:57:59 PM »
sunspark,

I don't know how a web interface would make installing 30 UC360s any easier, but you can use a configuration file and just change the parameters you need to in order to speed things up.

Thanks,

TE

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