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Messages - billbry66

Pages: [1] 2 3 ... 6
1
Mitel MiVoice Business/MCD/3300 / Re: Cannot get Mitel Web Interface
« on: February 23, 2024, 06:08:24 AM »
im guessing that HDD didnt have any mitel software on it - looks like its booting to a version 9 system but cant find the software installed on the HDD.

2
Mitel MiVoice Business/MCD/3300 / Re: Voicemail Key
« on: September 02, 2023, 08:43:11 PM »
try checking the call coverage pattern assigned to the extensions

each call coverage has a voicemail setting where you set the voicemail pilot number

not sure if thats supported for external numbers but you may be able to create a speedcall to the external and assign the speedcall to the call coverage

3
Mitel Software Applications / Re: IVR management subroutine
« on: June 10, 2023, 06:00:00 AM »
i dont believe that its possible - management is system based.


can you be more specific about what you are expecting it to be able to change

4
Mitel Software Applications / Re: MIR compatible with MiVB 8.0 PR3?
« on: June 10, 2023, 05:40:13 AM »
there is cti connection between MIR and MIVB as well as between MIR and MBG

with the flakey nature of MIR , i wouldnt risk trying to run anything but supported software versions on everything

5
Mitel Software Applications / Re: MSL licensing to AMC
« on: June 10, 2023, 05:38:02 AM »
how were you proxying the connection ?


6
Mitel MiVoice Business/MCD/3300 / Re: Controller upgrades
« on: April 06, 2023, 11:10:34 PM »
are you mitel certified ?
have you read any release notes for the new version you are thinking of installing ?
Don't assume that because you can see it listed that its supported and everything will work afterwards

At the lease you should read the release notes to see if there are any requirements for the upgrade

NOTE upgrades are not always an improvement ( especially GA releases)
- its normally best to wait until the 1st service pack for a GA release before changing to a new version)

if i was a maintainer , i wouldn't be too pleased with a customer trying out an upgrade and messing it up and then asking for us to fix it.
would your business suffer if there was an extended outage of the phone system whilst it was being fixed after it stopped working ?

And as others have suggested - the MIVB is normally the last system that should be upgraded if there are there servers in place
most others (micollab MICC MBG) are backwards compatible ( BUT NOT ALWAYS) sometimes all servers may have to be upgraded at the same time.

if your MIVB are clustered ( and sharing data) that is also an implication ( depending upon what version they are running and what you are planning on upgrading to)



7
Mitel MiVoice Business/MCD/3300 / Re: MBG DMZ Profile and Twilio no Go
« on: April 06, 2023, 10:59:41 PM »
try putting the TW public ip on the set side in custom mode

8
Nupoint mailbox dump might help

- via SSh
# cd /tmp
#ainquire > dumpMB.txt
S to start
When done
X
use winscp to transfer file off

9
you have to enable traffic reports in mivb
dont add anything into YSe for the consoles

enable the traffic reports and wait until it has sent the data to the MICC
it should auto add the YSe information for the consoles

MIVB traffic report sample settings that seems to work best

Time Slot 1 Active   No
Start Time 1 - Hours   0
Start Time 1 - Minutes   0
Stop Time 1 - Hours   23
Stop Time 1 - Minutes   59
Time Slot 2 Active   No
Start Time 2 - Hours   
Start Time 2 - Minutes   
Stop Time 2 - Hours   
Stop Time 2 - Minutes   
Time Slot 3 Active   No
Start Time 3 - Hours   
Start Time 3 - Minutes   
Stop Time 3 - Hours   
Stop Time 3 - Minutes   
Time Slot 4 Active   No
Start Time 4 - Hours   
Start Time 4 - Minutes   
Stop Time 4 - Hours   
Stop Time 4 - Minutes   
Time Slot 5 Active   No
Start Time 5 - Hours   
Start Time 5 - Minutes   
Stop Time 5 - Hours   
Stop Time 5 - Minutes   
Time Slot 6 Active   Yes
Start Time 6 - Hours   0
Start Time 6 - Minutes   0
Stop Time 6 - Hours   0
Stop Time 6 - Minutes   0
Period Length   15
Usage Units   CCS
Autoprint   Yes
Maximum Number of Traffic Files   10
Route Plans   No
Route Lists   No
Routes   No
Trunk Groups   Yes
Trunks   Yes
Links   No
Groups of Links   No
Channels   No
DTMF Receivers   No
Data Transceivers   No
Modem Groups   No
Data Station Groups   No
Attendant Groups   Yes
Attendant Consoles   Yes
Attendants   Yes

10
Mitel MiVoice Business/MCD/3300 / Re: Audio drop on teleworker phone
« on: January 17, 2023, 06:50:02 AM »
I agree most likely ISP change or far end router issue . Send them the TNA and get them to run it - will confirm ports and can be used as load test

11
Mitel Software Applications / Re: MiCC-B Readback
« on: October 05, 2022, 04:11:40 AM »

1

12
Mitel Software Applications / Re: Account Code & Ignite
« on: October 05, 2022, 03:57:45 AM »
are all the calls delivered via the same queues
are the codes account or classification codes
what version of software

13
Mitel Software Applications / Re: MiCC-B Readback
« on: October 05, 2022, 03:55:44 AM »
yep i think only numeric can be read natively

14
releasing the hardware id ion the amc will stop the issue

15
will also require enterprise licensing

adding cluster and sharing data isnt that hard
then making things resilient will take some work
its easy to change extensions , but depending on call flows not everything may work when primary system is offline


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