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Mitel MiVoice Business/MCD/3300 / Re: operator absent error when operator line "0" is forwarded
« on: November 05, 2020, 01:30:27 PM »
Thanks, read the post and was able to fix the issue by setting up a speed dial.
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Mitel MiVoice Business/MCD/3300 / Re: operator absent error when operator line "0" is forwarded
« on: November 05, 2020, 12:05:26 PM »
Our operator uses a 5540 IP console.
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Mitel MiVoice Business/MCD/3300 / operator absent error when operator line "0" is forwarded
« on: October 27, 2020, 08:14:46 PM »
Normally people on site can press "0" to reach the operator however after hours the operator line is forwarded to another department at extension 1234.
If we try and dial "0" then we get the message "operator absent" alternatively we can dial "1000" and that will get us to the operator or where the operator is
forwarding to.
What can I do to get "0" to work even if the operator is being forwarded?
Mitel 3300.
If we try and dial "0" then we get the message "operator absent" alternatively we can dial "1000" and that will get us to the operator or where the operator is
forwarding to.
What can I do to get "0" to work even if the operator is being forwarded?
Mitel 3300.
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Mitel MiVoice Business/MCD/3300 / How to setup Voicemail only telephone line? Mitel 3300
« on: October 26, 2020, 02:18:26 PM »
Currently I have a line where calls go to a phone line rings and eventually sends them to VM where a message is played and they
can leave a message. So I'm just trying to get the line to directly go to VM as this phone will not be answered, bonus points if we can do this without using
an IP license.
can leave a message. So I'm just trying to get the line to directly go to VM as this phone will not be answered, bonus points if we can do this without using
an IP license.
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Mitel MiVoice Business/MCD/3300 / How to set a phone to go from one - extension to another - then a VM?
« on: September 29, 2020, 12:52:20 PM »
Hello Mitel community,
I'm working on a Mitel 3300
We have a phone tree where when a person selects option 2 it goes to the front desk, and if they don't pickup it goes to their VM.
I"m trying to add another extension it will go to before going to the VM of the front desk.
-
Currently I've setup a ring group where option 2 of the phone tree
rings at the front desk (1234) then rings the to backup line (1235)
but then I don't know how to send it to the VM of (1234).
I'm working on a Mitel 3300
We have a phone tree where when a person selects option 2 it goes to the front desk, and if they don't pickup it goes to their VM.
I"m trying to add another extension it will go to before going to the VM of the front desk.
-
Currently I've setup a ring group where option 2 of the phone tree
rings at the front desk (1234) then rings the to backup line (1235)
but then I don't know how to send it to the VM of (1234).
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Mitel MiVoice Business/MCD/3300 / Re: Can't delete analog line.
« on: September 15, 2020, 03:10:05 PM »
So the higher tier of support cost several thousand to access.
The other lines with the same issue have not cleared
Decided to abandon those extensions.
If anyone comes up with a real solution please post.
The other lines with the same issue have not cleared
Decided to abandon those extensions.
If anyone comes up with a real solution please post.
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Mitel MiVoice Business/MCD/3300 / The voice message cannot be played because a system error has occurred.
« on: September 01, 2020, 06:04:18 PM »
Short version: When I try to listen to a voicemail message on a 5330e I get an error message
"The voice message cannot be played because a system error has occurred."
Long version:
I'm having trouble accessing voicemail on a 5330e IP phone.
When a message is on the extension the phone lights up as expected
and it is possible to access the voicemail by dialing 5481 to get to our VM
controller. However most users access their voicemail by pressing the mail
key and having it then prompt them to enter their voicemail pin.
However this phone when you press that button the interface prompts
you to login. So you login through the interface then select the message
and press play. Then you receive the error message " The voice message cannot be played because a system error has occurred."
*Other than this one model all of the other 400+ phones are working just fine in our mitel 3300 controller.
"The voice message cannot be played because a system error has occurred."
Long version:
I'm having trouble accessing voicemail on a 5330e IP phone.
When a message is on the extension the phone lights up as expected
and it is possible to access the voicemail by dialing 5481 to get to our VM
controller. However most users access their voicemail by pressing the mail
key and having it then prompt them to enter their voicemail pin.
However this phone when you press that button the interface prompts
you to login. So you login through the interface then select the message
and press play. Then you receive the error message " The voice message cannot be played because a system error has occurred."
*Other than this one model all of the other 400+ phones are working just fine in our mitel 3300 controller.
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Mitel MiVoice Business/MCD/3300 / Re: Can't delete analog line.
« on: August 14, 2020, 03:36:19 PM »
So our Mitel rep spent the day trying to figure it out and find anything.
Turns out there is a higher tier of mitel support however it cost 4k a year.
Unlocking the number isn't really worth that much to us.
Plot twist: One of the number suddenly allowed me to delete it and reallocate the number to an IP phone.
However we don't know why the issue suddenly resolved on that line but still is a problem on a couple of
other lines.
Turns out there is a higher tier of mitel support however it cost 4k a year.
Unlocking the number isn't really worth that much to us.
Plot twist: One of the number suddenly allowed me to delete it and reallocate the number to an IP phone.
However we don't know why the issue suddenly resolved on that line but still is a problem on a couple of
other lines.
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Mitel MiVoice Business/MCD/3300 / Re: Can't delete analog line.
« on: August 11, 2020, 04:50:29 PM »
Good catch my terminology was off 4025 is a digital phone as suppose to an analog.
Mitel Release level: 7.0 SP1 PR1
Active software load: 13.0.1.28
We have several 4025 on our network and they are all working.
After digging into this looks like we have 3 extentions behaving this way.
Our Mitel rep is here today. I'll post what he finds.
Mitel Release level: 7.0 SP1 PR1
Active software load: 13.0.1.28
We have several 4025 on our network and they are all working.
After digging into this looks like we have 3 extentions behaving this way.
Our Mitel rep is here today. I'll post what he finds.
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Mitel MiVoice Business/MCD/3300 / Re: Can't delete analog line.
« on: August 07, 2020, 07:56:34 PM »
I plugged a mitel superset 4025 into the line to see if it would work and received the error message "Waiting to sync message". I was hoping plugging the line in would cause some sort of resync and clear the error but no change.
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Mitel MiVoice Business/MCD/3300 / Re: Can't delete analog line.
« on: August 06, 2020, 12:29:05 PM »
-Is there more than one system involved?
Sort of, we have 2 controllers, but only one has analog connections the other is strictly
IP devices. This is an analog line and while IP devices on this controller can fail over
to the other controller analog devices can not do that.
-Also may need to delete from telephone directory before doing the extension
I was able to delete the line from the telephone directory but when I go to delete it from User and Device Configuration I get "Changing device number and hosting information at the same time is not allowed"
Sort of, we have 2 controllers, but only one has analog connections the other is strictly
IP devices. This is an analog line and while IP devices on this controller can fail over
to the other controller analog devices can not do that.
-Also may need to delete from telephone directory before doing the extension
I was able to delete the line from the telephone directory but when I go to delete it from User and Device Configuration I get "Changing device number and hosting information at the same time is not allowed"
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Mitel MiVoice Business/MCD/3300 / Re: Can't delete analog line.
« on: August 05, 2020, 06:12:58 PM »
Right, I'm trying to delete the extension all together and that's where I'm having this issue.
Mitel Release level: 7.0 SP1 PR1
Active software load: 13.0.1.28
Thanks.
Mitel Release level: 7.0 SP1 PR1
Active software load: 13.0.1.28
Thanks.
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Mitel MiVoice Business/MCD/3300 / Can't delete analog line.
« on: August 04, 2020, 06:21:43 PM »
Hello Mitel community,
I'm trying to delete an analog line ext 1284 and I get an error "Changing device number and hosting information at the same time is not allowed". I'm not trying to change the device number. If I go into the device and hit apply without making any changes I get "resiliency is not supported for the specified device type" Any ideas?
I'm not familiar with resiliency, my only goal here is to delete this extension so I can recreate it on an IP phone.
This is all on a Mitel 3300
I'm trying to delete an analog line ext 1284 and I get an error "Changing device number and hosting information at the same time is not allowed". I'm not trying to change the device number. If I go into the device and hit apply without making any changes I get "resiliency is not supported for the specified device type" Any ideas?
I'm not familiar with resiliency, my only goal here is to delete this extension so I can recreate it on an IP phone.
This is all on a Mitel 3300
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Mitel MiVoice Business/MCD/3300 / How can I setup multiple call forward button each with a different number?
« on: June 26, 2020, 02:26:29 PM »
How can I setup multiple call forward button each with a different number?
We have a mitel 3300 controller
Basically we have a line we want to forward, and the number it is going to forward to
changes depending on the day of the week with a total of 4 different forward contacts.
We have a mitel 3300 controller
Basically we have a line we want to forward, and the number it is going to forward to
changes depending on the day of the week with a total of 4 different forward contacts.
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Mitel MiVoice Business/MCD/3300 / callback request possible to disable this on mitel 3300 controller?
« on: April 21, 2020, 03:56:26 PM »
We have users who accidentally trigger a callback request giving them a constant flashing light.
How could I disable this feature on the mitel 3300 controller so we stop having this issue?
How could I disable this feature on the mitel 3300 controller so we stop having this issue?
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