Messages

1

MiVoice Office 250/Mitel 5000 / Re: Inbound caller-id

« on: April 11, 2019, 03:13:14 PM »

I was just looking for some magic trick to make the caller's name show if it's available in addition to the phone number. And yes, I am certified on MiV 250.

2

MiVoice Office 250/Mitel 5000 / Re: Inbound caller-id

« on: April 11, 2019, 11:03:04 AM »

Is there any way to change "RINGING IN" to the provided Caller-ID name from the inbound call?

3

MiVoice Office 250/Mitel 5000 / Re: Inbound caller-id

« on: April 11, 2019, 10:54:29 AM »

Now I feel dumb. I cleared the description of the + and E in my CRT's and now I am getting inbound caller-id again. I didn't know that the description would override the inbound caller-id.

4

MiVoice Office 250/Mitel 5000 / Re: Inbound caller-id

« on: April 11, 2019, 10:39:23 AM »

I just saw in the description of my "+" the description is NO DIGITS. CRT 3&4 are my caller-id filter.

Screenshot attached.

5

MiVoice Office 250/Mitel 5000 / Inbound caller-id

« on: April 11, 2019, 10:28:13 AM »

I need some help determining whether I have an issue with my PRI provider or our setup.

Inbound calls are displaying "No Digits" for the caller-id.

I've attached a screenshot of my Trunk Group config. Please let me know if there is somewhere else I should be looking.

Thank you in advance.

6

MiVoice Office 250/Mitel 5000 / Re: Busy signal with IC calls

« on: April 11, 2019, 10:16:58 AM »

The problem is...."The old system (Avaya from the 80's) didn't do that...."

It's a learning curve.

7

MiVoice Office 250/Mitel 5000 / Busy signal with IC calls

« on: April 05, 2019, 12:34:25 PM »

When our attendant receives more than one IC call at a time, the 2nd and additional IC callers receive a busy signal for a moment and then continues to ring.

The switchboard has no Forwarding Path or AA.

Is there anyway to fix the momentary busy signal? I tried adding another IC to her phone like we have multiple Call Key's for external calls but both buttons light up.

Any help would be appreciated.

8

Mitel Jobs and Mitel Careers / Re: Looking For Remote Tech To Assist Programming Mitel Office 250

« on: April 04, 2019, 12:04:13 AM »

We are looking for someone to assist in the configuration of an office 250.

I'm interested. I've taken care of 14 networked MiV 250 Office systems for almost 3 years. Just finished my MiVo 250 I&M Training and Challenge Exam last week. Sys Admin for 16 years.

Sent from my Moto Z (2) using Tapatalk

9

MiVoice Office 250/Mitel 5000 / Re: Waiting for CP

« on: February 11, 2019, 03:58:44 PM »

It was like that for an hour.

I shut it down again through the panel, restarted and the error return and remains since Friday night.

10

MiVoice Office 250/Mitel 5000 / Waiting for CP

« on: February 10, 2019, 12:11:46 PM »

After replacing the UPS in one of my offices, our MiVoice 250 is stopped with "Waiting on CP" when power was restored. I can still SSH in to it but no Admin and Diag, phones down, PRI card is dark. Does anyone know of a fix for this? My Mitel "Partner" is unresponsive and Mitel won't talk to me. Any assistance is appreciated.

11

Mitel MiVoice Business/MCD/3300 / Waiting for CP

« on: February 10, 2019, 12:10:00 PM »

After replacing the UPS in one of my offices, our MiVoice 250 is stopped with "Waiting on CP" when power was restored. I can still SSH in to it but no Admin and Diag, phones down, PRI card is dark. Does anyone know of a fix for this? My Mitel "Partner" is unresponsive and Mitel won't talk to me. Any assistance is appreciated.

Sent from my Moto Z (2) using Tapatalk

12

Mitel MiVoice Business/MCD/3300 / Critical: Hung on "Waiting for CP"

« on: February 10, 2019, 12:06:26 PM »

After replacing the UPS in one of my offices, our MiVoice 250 is stopped with "Waiting on CP" when power was restored. I can still SSH in to it but no Admin and Diag, phones down, PRI card is dark. Does anyone know of a fix for this? My Mitel "Partner" is unresponsive and Mitel won't talk to me. Any assistance is appreciated.

Sent from my Moto Z (2) using Tapatalk

13

Mitel MiVoice Business/MCD/3300 / Critical: Hung on "Waiting for CP"

« on: February 10, 2019, 12:06:01 PM »

After replacing the UPS in one of my offices, our MiVoice 250 is stopped with "Waiting on CP" when power was restored. I can still SSH in to it but no Admin and Diag, phones down, PRI card is dark. Does anyone know of a fix for this? My Mitel "Partner" is unresponsive and Mitel won't talk to me. Any assistance is appreciated.

Sent from my Moto Z (2) using Tapatalk

14

Mitel MiVoice Business/MCD/3300 / Critical: Hung on "Waiting for CP"

« on: February 10, 2019, 12:05:34 PM »

After replacing the UPS in one of my offices, our MiVoice 250 is stopped with "Waiting on CP" when power was restored. I can still SSH in to it but no Admin and Diag, phones down, PRI card is dark. Does anyone know of a fix for this? My Mitel "Partner" is unresponsive and Mitel won't talk to me. Any assistance is appreciated.

Sent from my Moto Z (2) using Tapatalk

15

MiVoice Office 250/Mitel 5000 / Re: Teleworker phones restarting

« on: February 05, 2019, 12:50:14 PM »

I have opened the tcp/udp ports from the engineering guides, what I have found on here, etc. Gave the MiVoice 250 a NAT IP that is externally reachable, and that's about it.

The one has been in use long before it became my problem has the NAT IP set in:
System > Devices and feature codes > IP connections > Local > Processor Module > NAT IP Address
and in System > IP Settings > System NAT IP Address.

I don't think that there is any port forwarding configured. No MBG, don't know if I need one or not. I have 13 MiVoice 250 systems across 12 offices.