Messages

1

Mitel Software Applications / Re: MiCollab Contacts

« on: January 19, 2018, 11:57:26 AM »

Thank you for your reply.

We copied the whole UC folder onto the new machine and this copied the contacts that the user had manually added

2

Mitel Software Applications / Re: MiCollab Contacts

« on: January 12, 2018, 03:55:47 AM »

Hi John,

We've tried copying the AppData directory but this didn't work.

3

Mitel Software Applications / MiCollab Contacts

« on: January 11, 2018, 07:13:40 AM »

Afternoon all,

Very simple one for you guys.

We use the MiCollab client version 7.3.0.104 and have a user whom has created some personal contacts within it.

We are now looking to move this user to another laptop and copy his personal contacts across. However i'm struggling to find a way to do this.

Can anyone help?

Kind regards
Simon

4

Mitel MiVoice Business/MCD/3300 / Re: On hold music/info message

« on: March 17, 2017, 09:52:22 AM »

It's Release Level 6.0 PR1
Active Software Load: 12.0.0.52
Inactive Software Load: 10.1.2.16

5

Mitel MiVoice Business/MCD/3300 / Re: On hold music/info message

« on: March 15, 2017, 11:36:18 AM »

Ok i've found where the message is and changed it (It was audio source ID 0). However i don't understand how users hear that message based on that particular person they are calling via the ACD path. The ACD path has no specific settings or interflows etc and the user has tenant No. 1 assigned to them which has audio source No. 2 on it!

Just would like to know for future that's all.

Thanks
Simon

6

Mitel MiVoice Business/MCD/3300 / Re: On hold music/info message

« on: March 15, 2017, 07:01:07 AM »

Hi guys

Sorry for the delayed reply, been very busy here.

The ACD path for user B now has the following settings..

Audio Settings
    Audio Source - Embedded
    Recording 1: Embedded Music Source 5 - 91.wav

However this is still playing the old information message. Have i changed the right thing?

I also called another user internally yesterday and got the same info message which i obviously need to change. Where would the setting be for the user?

Thanks
Simon

Cheers
Simon

7

Mitel MiVoice Business/MCD/3300 / On hold music/info message

« on: March 10, 2017, 08:41:25 AM »

Afternoon,

I'm a bit stuck with this issue.

When user A puts a customer on hold they hear music. When user B puts a customer on hold they hear an information message. They both have the same tenant number. They are both ACD agents in different skill groups.

How do i change the information message as i have no idea where to find it!

We have a Mitel 3300 version 6.0 PR1

Thanks
Simon

8

SIP On Mitel / Re: Noisy SIP line

« on: October 24, 2016, 11:52:22 AM »

Yes they are teleworker handsets connected to a 3300 via MBG

9

SIP On Mitel / Re: Noisy SIP line

« on: October 24, 2016, 11:39:11 AM »

Ok i won't use QOS!

The users exact words were..."at odd times when using the phones either when we dial out or when others dial in – there is suddenly a huge static noise on the line and you have to hang up!"

I know there is no easy answer for this so am happy to try anything!

Thanks for your reply again

10

SIP On Mitel / Re: Noisy SIP line

« on: October 24, 2016, 11:14:29 AM »

Yeah the user does hang up the call (because of this noise) and then makes another call and all is fine.

Just want to know why it's doing it, maybe i could put QOS on the line???

11

SIP On Mitel / Re: Noisy SIP line

« on: October 24, 2016, 11:03:00 AM »

Hi Dilkie

The user uses a different handset at a different site so it can't be that!

Thanks

12

SIP On Mitel / Noisy SIP line

« on: October 24, 2016, 07:46:59 AM »

Afternoon everyone.

I've had a complaint from one of our users who is experiencing a static noise on the line when making some calls.

We have Mitel 5340's in the office and have a new HP PoE switch. There is only 3 phones in the office. She has also experienced this issue at another office which has a different SIP provider.

Any idea's?

Thanks
Simon

13

Mitel MiVoice Business/MCD/3300 / Re: ACD path to voicemail

« on: October 20, 2016, 08:05:40 AM »

Genius, looks like that's done the trick. 

I went into Call Rerouting and set the Day, Night and Night 1 to point to voicemail and it does what i need it to do

Thanks again for your prompt response.

14

Mitel MiVoice Business/MCD/3300 / ACD path to voicemail

« on: October 20, 2016, 05:57:36 AM »

Hi everyone

Can't work out this issue.

We have an ACD path which interflows to a single line key on a phone which in turn has voicemail. Sounds simple. However it doesn't hit the voicemail box and continuously rings. However if i put in another voicemail box which i know works then it's fine. I've logged into the mailbox and a greeting has been setup so i'm baffled as to what the problem is.

I'm using MCD 6.0 SP3

Can anyone shed any light on this?

Thanks
Simon

15

Mitel Software Applications / Re: Blank reports

« on: September 27, 2016, 10:46:28 AM »

Thanks for your reply Sarond. This has resolved my issue.

Guess i'll just have to wait and see if i get any blank reports going forward.