Messages

1

Mitel MiVoice Business/MCD/3300 / MIVB upgrade from 8.0 to 9.1 with NuPoint VM

« on: March 05, 2024, 07:40:24 AM »

We have a MiVB 8.0 and were going to upgrade to 9.1, but the audit tool says that the 5020 extensions for the voicemail port for the NuPoint VM (release 16.0) aren't supported. Nupoint 16.0 apparently only uses the two extension types not supported.

I have looked about and I haven't really found anything definitive about whether NuPoint release 18.0 will work with MiVB 9.1.

Has anyone had experience with this combo?

Jim

2

Mitel MiVoice Business/MCD/3300 / Re: simple question about dropping out of a conference from an old, forgetful mind

« on: February 28, 2024, 01:01:51 PM »

Thanks...yeah after playing with it we were able to get it working via SPLIT and then RELEASE ME (5340s)

Thanks for the tip

3

Mitel MiVoice Business/MCD/3300 / simple question about dropping out of a conference from an old, forgetful mind

« on: February 28, 2024, 09:31:39 AM »

Our local County Sheriff dispatchers often transfer calls from incoming caller to officers and sometimes they perform a blind transfer and the blind transfers work flawlessly, but if they stay on the call with the other parties and another call comes in when they leave the call they say it drops the other parties.

When I worked for my local telco, I'm sure I knew this (retired four years ago)...but what is the procedure for them to quickly exit the call to answer another call?

Jim

4

Mitel MiVoice Business/MCD/3300 / Re: find SIP extensions in MiVB 8.0

« on: November 06, 2023, 03:18:43 PM »

Thanks heaps!

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Mitel MiVoice Business/MCD/3300 / find SIP extensions in MiVB 8.0

« on: November 06, 2023, 10:50:59 AM »

I've seemed to have gone brain dead...I am wanting to locate the extensions on a system that are SIP.

I was thinking there was a SIP category under the Advanced Config, but I don't see it and I didn't seem to be able to locate SIP extensions under maintenance commands.

Is there a way to locate extensions by SIP category?

Jim

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Mitel MiVoice Business/MCD/3300 / Re: Mitel TA7102 fax woes...MiVB 8.0 SIP trunks

« on: October 18, 2023, 11:41:16 AM »

I was able to solve the issue from another forum.

Mitel HO2643 settings solved my issue of busy on answer.

Jim

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Mitel MiVoice Business/MCD/3300 / Re: Mitel TA7102 fax woes...MiVB 8.0 SIP trunks

« on: October 16, 2023, 05:32:25 PM »

I disabled T.38 to no effect internally or externally...far end answers with fax response, I get a busy signal and the call drops.

Jim

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Mitel MiVoice Business/MCD/3300 / Re: Mitel TA7102 fax woes...MiVB 8.0 SIP trunks

« on: October 16, 2023, 05:17:04 PM »

OK, I'll try that

9

Mitel MiVoice Business/MCD/3300 / Mitel TA7102 fax woes...MiVB 8.0 SIP trunks

« on: October 16, 2023, 03:17:57 PM »

We have a couple of TA7102 terminal adapters that work wonderfully for voice, but when I tried to connect them to local fax machines, the faxes are failing. I thought it was a SIP trunk issue until I attempted to send faxes internally and received the same failure. When I dial the fax number, I hear the outbound fax tome start, I hear it ring the far end, but as soon as the far end answers with a fax signal, I receive a busy tone and the call drops. I have made a couple of minor changes in the media setting with no affect.

The locations that fax in our campus system are remote to the MXE III, so analog extensions off the back is not available.

Jim

10

Mitel MiVoice Business/MCD/3300 / Re: Adding external SIP ringer to a kitchen phone MiVB 8.0

« on: October 03, 2023, 08:36:06 AM »

I for got that my phones were set as Multi-device service level and I added the ringer as a member in the multi-device group of the phone.

Jim

11

Mitel MiVoice Business/MCD/3300 / Adding external SIP ringer to a kitchen phone MiVB 8.0

« on: October 02, 2023, 11:16:35 AM »

I have gone brain dead on how to make a ringer ring when the main phone rings apparently...I have a 5330e, ext 3xxx, and I want to add a ringer (ext 9xxx) to ring when the kitchen phone rings.

I don't seem to be able to add the ringer as a key on his phone as a multicall or single line key with "ring" defined, so I am thinking about a personal ring group. It has been years since I worked with personal ring groups and I was thinking that I could build the group with the 3xxx extension number as the group number and then add the ringer as a member, but it tells me the 3xxx is defined elsewhere.

What is the best method to make the ringer ring when the 5330 phone rings?

Thanks, Jim

12

Mitel MiVoice Business/MCD/3300 / Two dispatchers answering the same call MiVB 8.0

« on: September 27, 2023, 09:52:29 AM »

We are a county government agency with a dispatch area that receives transfers and calls from our local 911 as well as other police agencies and on a very rare occasion two dispatchers will answer the same call where they can both hear and respond.

This happened last night on an external call and initially one of the dispatchers that had answered muted the call, but when that dispatcher chose to hang up from the call, apparently she was the one that the system showed as the call owner for the call disconnected in mid conversation.

The call came in from an outside agency though the SIP trunks to a call tree to a ring group number for dispatch...is there a setting in the system where I can set one of the dispatch sets in the ring group with a higher priority so if that same scenario happens again, the system will "choose" which set is allowed to own the call?

Jim

13

Mitel MiVoice Business/MCD/3300 / Re: getting rid of trunk alarm MiVB 8.0 MXE III

« on: August 29, 2023, 03:32:07 PM »

OK, thanks!

14

Mitel MiVoice Business/MCD/3300 / getting rid of trunk alarm MiVB 8.0 MXE III

« on: August 29, 2023, 01:06:21 PM »

A couple of years ago, our system was migrated from PRIs (two) to SIP trunking.

One of the results of that move was a major trunk alarm as 85% of the trunks are offline.

I came onboard a few months ago as an inhouse telephone tech guy and I disabled the 46 PRI channels to no effect.

What procedures would I actually need to do to get rid of the trunk alarm so we will actually be able to know when there is an actual major alarm going on in the system.

Thanks, Jim

15

Mitel MiVoice Business/MCD/3300 / Re: easier way to find non-prime broadcast group numbers?

« on: August 10, 2023, 10:59:20 AM »

Awesome! I knew it was somewhere, I had simply forgotten where to look for it...thanks!