1
Mitel Software Applications / Re: Question variable compare Micc
« on: July 12, 2018, 11:50:08 AM »
Are you setting the variables to compare prior to this?
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2
Mitel Software Applications / MiCollab client showing CEID digits
« on: October 25, 2017, 01:39:31 PM »
I have a site running MiCollab 8 that shows the CEID+DN when you dial an internal user at a remote site.
So far it seems to only one user showing this.
Ideas?
So far it seems to only one user showing this.
Ideas?
3
Mitel Software Applications / Mobile softphone
« on: September 28, 2016, 02:01:13 PM »
Is there a way to prevent a call to the native device from interrupting your call if you are using the mobile softphone?
Right now if I am on a softphone call on my mobile client and someone calls my cellular number it places the softphone call on hold and make my cell ring. I have to decline the call and retrieve the previous call from hold to continue on.
Right now if I am on a softphone call on my mobile client and someone calls my cellular number it places the softphone call on hold and make my cell ring. I have to decline the call and retrieve the previous call from hold to continue on.
4
Mitel Software Applications / Re: MiCollab Client service stuck on 'Starting'
« on: September 23, 2016, 04:21:59 PM »
Stop the MBG service and the MiCollab Client service, start the MiCollab Client service and once that starts , then start the MBG service. See if that fixes it.
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Mitel Software Applications / Re: Send calls to mobile device
« on: September 23, 2016, 04:19:57 PM »
Forgot to update this. Call forward external need to be allowed in the COS
6
Mitel Software Applications / Send calls to mobile device
« on: September 16, 2016, 03:23:24 PM »
Is it possible to send calls to a mobile device via the MiCollab Client without using EHDU?
MiVB-Express 7.1 is the platform and all users have UCC Standard licenses.
I thought I would just add the mobile number to the client account and build a status the sends the calls to that number. That doesn't seem to work though.
MiVB-Express 7.1 is the platform and all users have UCC Standard licenses.
I thought I would just add the mobile number to the client account and build a status the sends the calls to that number. That doesn't seem to work though.
7
Mitel Software Applications / Re: MiCollab Softphone
« on: September 08, 2016, 06:20:25 PM »
Did you build a soft phone as a "UC Endpoint" in MiVB or MiCollab users and services.
8
Mitel Software Applications / Re: No MiCollab Client after upgrade
« on: July 09, 2016, 08:19:43 PM »
I did a fresh install again using MAS 7.0.0.95 this time and was able to get everything running. I'll leave it as is for now.
9
Mitel Software Applications / No MiCollab Client after upgrade
« on: July 09, 2016, 12:18:30 AM »
Went from MAS 6 to 7.2 and after the fresh install and applications install the only data that is restored is NPM. The MiCollab Client service doesn't even start. What can I do to get this going again?
10
Mitel MiVoice Business/MCD/3300 / Re: Can I hang up on folks?
« on: May 19, 2016, 02:54:35 PM »
Good idea! Didn't think about that.
11
Mitel MiVoice Business/MCD/3300 / Can I hang up on folks?
« on: May 19, 2016, 11:12:21 AM »
Embedded VM with an informational MB plays the canned greetings and then transfers the callers after timeout. Customer wants their greeting to play and then the system drop the call. Is that possible with the embedded? Can't use a normal mailbox because they don't want messages left. Menu node would transfer them after timeout too, I think.
Suggestions?
Suggestions?
12
Mitel Software Applications / Passcode issues
« on: May 10, 2016, 03:30:30 PM »
Site running MAS 4 with NPM connected to a 5000.
When anyone calls into their mailbox they are told their passcode has expired and then prompted to change it. The problem is that after you enter a new passcode you hear two beeps, which is the system wanting you to verify the passcode. No one knows/does this and it rejects the passcode. Is there supposed to be a prompt there to tell them to confirm? MAS 7 just plays it back so I have no real way to test this off site.
When anyone calls into their mailbox they are told their passcode has expired and then prompted to change it. The problem is that after you enter a new passcode you hear two beeps, which is the system wanting you to verify the passcode. No one knows/does this and it rejects the passcode. Is there supposed to be a prompt there to tell them to confirm? MAS 7 just plays it back so I have no real way to test this off site.
13
Mitel MiVoice Business/MCD/3300 / Re: Different mailbox answer pounrs
« on: May 03, 2016, 07:25:08 AM »
Thanks guys, the ACD option did the trick.
14
Mitel MiVoice Business/MCD/3300 / Re: Different mailbox answer pounrs
« on: May 01, 2016, 07:24:23 PM »I assume this is something like this,
HG XXXX
Call rerouting, day (no reroute), nite 1 (vm), nite 2 (nametag CFA to vm)?
Yes, for the NT HG I have tried call rerouted always and first alt. Same issue.
15
Mitel MiVoice Business/MCD/3300 / Different mailbox answer pounrs
« on: May 01, 2016, 04:09:57 PM »
I'm trying to get the following to work:
Call comes into HG and rings multicall a in Day.
Same HG is call rerouted always to VM in Night1 (mb matches DID).
Want Night2 to CRRFA to another mailbox for a different menu. This part doesn't work for me.
What I am doing is trying to route through a name tag HG in N2 to change the number, but the calls don't go through from the trunks. They will go to the destination if you dial the HG pilot. No members in the group. The CRRFA is to a speedcall to the VM. (6510)
What am I missing here?
Call comes into HG and rings multicall a in Day.
Same HG is call rerouted always to VM in Night1 (mb matches DID).
Want Night2 to CRRFA to another mailbox for a different menu. This part doesn't work for me.
What I am doing is trying to route through a name tag HG in N2 to change the number, but the calls don't go through from the trunks. They will go to the destination if you dial the HG pilot. No members in the group. The CRRFA is to a speedcall to the VM. (6510)
What am I missing here?