Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Physical 3300 to Virt

« on: November 04, 2024, 08:53:28 AM »

igbe,

You could try the following.

1. SIP LINK STATE PEER <Peer Name>; The peer name is what it is called in Network Elements.
2. SIP TRACE ON
3. SIP BUSY FORCE PEER <Peer Name>
4. SIP RTS PEER <Peer Name>
5. Wait for about 2 minutes to get enough registration and options attempts.
6. SIP TRACE OFF

Use WINSCP to log into the MCD with the Root credentials and then go to the VMAIL folder to get the SIP Packet Capture.

You could just delete the file from the MCD or use the command SIP TRACE CLEAR to get rid of it so it doesn't take up HD space.

Look at the packet capture to see if you are sending or receiving Registration or Options 'keepalive' packets.

The above is similar to disabling the Network Element which just means that it isn't trying to register or use keepalive packets. In reality though you are busying out the SIP Trunk and then Returning it to service which will force it to Register and then send Options packets to make sure the other side is up.

2

Mitel MiVoice Business/MCD/3300 / Re: Trouble With RTP

« on: November 04, 2024, 08:30:35 AM »

Vaxley,

Ralph is correct, but here is a more "technical' explanation if you need one.
 
You have to be aware that the MCD is not NAT aware and has nowhere to put a public IP Address for transfers out of its own network.

Although the call will go out it will not know how to route the packets properly after that.

Look at the SDP portion and see where it is showing the RTP packets are to be routed, and it will make more sense to you then.

Thanks,

TE

3

Mitel MiVoice Business/MCD/3300 / Re: NSU IMAT Manual

« on: November 04, 2024, 08:24:43 AM »

Future Self,

After calling and talking to a retired technician, who after laughing at me, provided me with the information needed to see calls on the NSU.

They had used Procomm+ for this, but I used Putty and it worked fine.

Set your COM Port to 38400, 8, N, 1, No Flow

Once in you can type ? and get a list of commands, but the command that lets you see a list of the incoming DIDs is as follows:

1. option +dispcall to turn on the feature to display calls.
2. option -dispcall to turn off the feature to display calls.

Don't forget to turn it off or it will just keep running constantly and could cause issues later on.

Thanks,

TE

4

MiVoice Office 250/Mitel 5000 / Re: Mitel IP Phone Licenses for 53xx phones

« on: November 04, 2024, 08:20:21 AM »

Acejavelin,

The MiCollab Licenses wouldn't have an affect on the MiVO-250 as it wasn't integrated from what I remember.

The only license I remember crossing over was the Category A license could be used in lieu of the Category D license for IP Phones.

Other than that it has been too long for me to remember much else.

Sorry,

TE

5

Mitel MiVoice Business/MCD/3300 / NSU IMAT Manual

« on: November 01, 2024, 12:34:16 PM »

Does anyone have an old NSU manual that they can provide?

I inherited an old Mitel ICP 9.0 with two NSUs and apparently call tracing has to be done through the NSU and Mitel no longer has manuals for the Univeral NSU

I will also accept any knowledge on how to trace calls through the NSU in lieu of a manual.

I assume I can putty into the COM port and do this, but that is just a guess.

Thanks,

TE

6

MiVoice Office 250/Mitel 5000 / Re: Automate backups via command line?

« on: September 19, 2024, 10:33:41 AM »

jjc8008,

The reason you won't find anything like that is because Mitel expects you to use the System Administration and Diagnostics program to schedule backups.

There are optional files that are looked at that you won't find in the below 'code' that have not been setup for Site B.

Thanks,

TE 

7

MiVoice Office 250/Mitel 5000 / Re: Caller ID not working on incoming calls.

« on: June 17, 2024, 03:17:34 PM »

Thenewguy,

Caller-ID is pretty simple to get working on the MiVO-250 so I am not sure exactly what your issue is, but here is what needs to be set for flags on the phones.

Expanded CO Call Information On Displays - Enabled by Default
Outside Party Call Information has Priority - Enabled by Default

The other flags you are referring to only work if the two above are enabled.

Display Only CID on Ringing is a relatively new flag that removes the transfer information and replaces it with the originating Caller-ID information and is disabled by default.

Display Outside Party Name is not a new flag, but it allows you to toggle between seeing the Name or Number on the phone along with the call timer on the second line and is enabled by default.

Now, another new System Flag is Display Caller ID Name and Number, Default-No, which removes the Call Timer from the display and allows you to see both Name and Number while you are talking on the phone.

Hopefully that solves your problem, but keep in mind none of these really designed to work with Single Line phones.

Thanks,

TE

8

MiVoice Office 250/Mitel 5000 / Re: 6940w phones with phone manager

« on: May 20, 2024, 01:54:49 PM »

thenewguy,

The 6940W came out after the last update of the MiVO-250 so I am not sure it will work with the MiVoice Office Application Server.

Sorry,

TE

9

MiVoice Office 250/Mitel 5000 / Re: Interl-Tel 5000 (CS-5200) System Version 2.4.1.29

« on: May 20, 2024, 01:52:28 PM »

static1701,

You can look at the version of software though the keypad button next to the display, just look through the menus.

As for the password you defaulted it when you defaulted the database, but good new you still have the licensing associated with it.

Thanks,

TE

10

MiVoice Office 250/Mitel 5000 / Re: Installing Attendant Console on New PC

« on: May 20, 2024, 01:42:56 PM »

subdivisions,

Typically, this was an issue when the PC was on a different network and could not access the system IP address.

Try a port scanner on the PC pointed to the PBX and see which ports are open and which are not.

I can't remember but I think the port is either 4000 or 44000.

Thanks,

TE

11

MiVoice Office 250/Mitel 5000 / Re: How to connect a node to a remote paging system

« on: April 30, 2024, 08:53:10 AM »

Jeff,

I remember when you first got on the forums awhile back so it is good to hear that you are going to finally get to retire and enjoy your time there.

Thanks,

TE

12

MiVoice Office 250/Mitel 5000 / Re: Mivoice 250 Auto Attendant

« on: April 25, 2024, 02:59:40 PM »

Spztc1,

When you look at the menu options what do you show option 3 going to?

I assume based on your text that it is supposed to be a Hunt Group of some sort which the AA should be able to route to without a mailbox or extension ID.

I would try deleting the programming in option 3 and recreating it.

You may also want to try a different digit to see if the problem is a DTMF issue and not a problem with the Call Routing Announcement.

Thanks,

TE

13

MiVoice Office 250/Mitel 5000 / Re: How to connect a node to a remote paging system

« on: April 25, 2024, 02:54:37 PM »

Jeff,

I am going to assume you don't have copper that would allow you to connect directly to that site.

That being said it depends on whether or not you want it to be in a Page Zone or not. As you probably already know you can only put Digital/IP Phones, Trunks or Paging Interfaces in a Page Zone, basically no direct SIP devices.

Now that doesn't mean you can't use something like the Valcom V-811A or V-821A and then push that over via SIP to another Valcom Paging Device, kind of like what you want to do with option 3.

I know Valcom is a bit expensive, but you may be able to find something comparable by Viking Electronics, Bogen or Terracom. Basically, you are looking for a SIP Gateway that will allow you to use FXO/FXS/Paging Interface that would then connect to another SIP Device at the other location. This is assuming that the network is extended between the two sites in one way or another.

Thanks,

TE

14

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000CP Call Blocking Day Ring

« on: April 25, 2024, 09:12:05 AM »

jrichter,

The best thing is to start at the beginning which would be one of two things.

ISDN Trunks
System > Devices and Feature Codes > CO Trunk Groups > {Trunk Group} > Day Ring-In Type

SIP Trunks
System > Devices and Feature Codes > SIP Peers > SIP Trunk Groups > {Trunk Group} > Trunk Group Configuration > Day Ring-In Type

Regardless of which one it is you need to make sure that the Day Ring-In Type is going to the Call Routing Table you want to use for Blocking. I am not going to refer to them as Day or Night as technically that is just a label you assign to the Call Routing Table.

Inside of the Table [System > Trunk-Related Information > Call Routing Tables] you need to make sure three things happen.

1. The Call Routing Key is set to Outside Party Number.
2. The Pattern that is coming in matches what the system sees.
3. The last two Patterns [E and +] sends the call to a Call Routing Table that has a Routing Key set to Trunk Number so it gets routed based on incoming DID pattern.

Hopefully that allows you to find the issue you are having. If you think all of the above is correctly configured, then we can look at what Pattern you have versus what Pattern the system sees.

Thanks,

TE

15

MiVoice Office 250/Mitel 5000 / Re: Low Volume On One Phone To Some Numbers

« on: February 23, 2024, 08:52:04 AM »

achri332,

Are you sure it isn't just that phone drops to G.729 and the audio compression and lack of comfort tone are making it seem as though it is low audio?

Thanks,

TE