Messages

1

MiVoice Office 250/Mitel 5000 / forward voicemail to another office - the # entered is not valid?

« on: February 09, 2018, 10:40:05 AM »

I have multiple offices, each with a Mitel 5000. I can forward voicemails from one extension to another inter-office, but when I try to forward a voicemail to an extension at another office it says - the number entered is not valid. Any ideas? Thanks.

2

MiVoice Office 250/Mitel 5000 / Re: System Administration & Diagnostics - cant connect

« on: January 25, 2018, 01:09:42 PM »

Thanks for the reply. I'm using version 6.0.60. Where can we get new versions from?

I was able to get the SaD software to connect to the Mitel 5000 here at this office, but not other offices, so I'm thinking it's a WAN routing issue of some sort.

So I installed the software on a computer at a remote office and I am unable to connect. All the settings look the same. So weird.

DOes the SaD software show you the status of POTS lines? Thanks

3

MiVoice Office 250/Mitel 5000 / System Administration & Diagnostics - cant connect

« on: January 25, 2018, 11:44:38 AM »

Having trouble getting the SaD software to connect. See the attachment with all of my settings

I've never had any issue getting into DB programming.

On the SaD software it says the 'AWS webpage and advanced system monitoring are not available'. Any ideas? Manage alarm notifications is grayed out.

In DB Programming under Maintenance Accounts I have admin listed - Enable Advanced Webpage Programming is Yes.
This admin account can login to the webpage for the phone system

Under Users I have 'Customer' listed. Under Administrator-Related Information all 4 options are Yes.
This customer account can login to the webpage as well.

Thanks for any help!

4

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - email alarms?

« on: January 25, 2018, 10:43:40 AM »

Thanks so much for the quick reply. I do have the SaD software installed, along with DB programming. I've never had any issue getting into DB programming.

On the SaD software it says the 'AWS webpage and advanced system monitoring are not available'. Any ideas? Manage alarm notifications is grayed out.

In DB Programming under Maintenance Accounts I have admin listed - Enable Advanced Webpage Programming is Yes.
This admin account can login to the webpage for the phone system

Under Users I have 'Customer' listed. Under Administrator-Related Information all 4 options are Yes.
This customer account can login to the webpage as well.

Any ideas?

5

MiVoice Office 250/Mitel 5000 / Mitel 5000 - email alarms?

« on: January 25, 2018, 09:12:44 AM »

I administer 6 Mitel 5000 systems here and would like to know if it's possible to send emails when an alarm trips. Is this possible? If so a walk-through would be great. I would assume I need to setup some items in System/Email Gateway. What next? Thanks for any help.

To be more specific - some locations have POTS lines. I'd love to get an email when one of the lines are down. Possible?

6

MiVoice Office 250/Mitel 5000 / Re: Dial out using specific line, and call forward question

« on: May 31, 2017, 04:29:13 PM »

Thanks so much for the info, and quick reply. My question now is how do I program a trunk key?? Is there a way to try/test this from the phone first, by dialing some sort of 5 digit trunk number? If so where do I find the trunk number? I have access to the DB programming software. I really need a step-by step, if possible. Thanks so much

7

MiVoice Office 250/Mitel 5000 / Dial out using specific line, and call forward question

« on: May 31, 2017, 03:55:55 PM »

Sorry, I'm new to telephone systems, hope I'm wording this correctly - I have a branch office with 5 analog lines setup in a hunt group off some sort. My first question is if one or more of these lines are not working can I force the system to dial out using a specific number? I read on here that you can dial the 5 digit trunk number, is that correct? If so how do I do this?

Second question concerns call forwarding. Incoming calls to the main line at this office is not working and Verizon said I could dial *72 and forward calls going to the main number to one of the other 4 working lines I have, is that correct? Thanks so much for any help.

8

MiVoice Office 250/Mitel 5000 / Re: Forward all incoming calls?

« on: April 14, 2016, 11:43:21 AM »

Thanks so much for the quick reply. I have contacted the Telco but have not heard back yet. I will keep you posted, thanks.

9

MiVoice Office 250/Mitel 5000 / Forward all incoming calls?

« on: April 14, 2016, 11:32:04 AM »

I'm not an expert with phone systems so please be patient with me. I have a Mitel 5000 at one of my branch offices. They have 5 or 6 phone numbers at this office. I think it's a Centrex setup, if that makes any sense. There is a main number that customers call in that is complete static, its unusable. Is it possible to forward incoming calls to one of the other phone numbers? Any other options I could try? I do have the DB Programming software on my computer. Thanks for any help.

10

MiVoice Office 250/Mitel 5000 / Re: Internal calls not ringing, caller just starts talking through speaker

« on: June 26, 2015, 03:28:01 PM »

Thanks for the quick reply. I see this is feature code 377. I also just read about 319 - Hands Free on/off. Are these the same or similar?

11

MiVoice Office 250/Mitel 5000 / Internal calls not ringing, caller just starts talking through speaker

« on: June 26, 2015, 03:19:13 PM »

Hello all. I've been searching for an answer for a while with no luck. Not even sure what this is called.

I have a Mitel 5000 system with a bunch of InterTel 8560 phones.

This only happens on a few extensions. The receptionist will call me for example, but my phone wont ring, she just starts talking to me right through the phone's speaker! Not good and very annoying. I need a way to turn this off. Any ideas? Thanks so much.

BTW, I do have access to the DB Programming on my desktop.

12

MiVoice Office 250/Mitel 5000 / Re: OpenSSL CCS CVE-2014-0224

« on: June 05, 2015, 09:40:26 AM »

Thanks for the info about shutting down the web server. I had no idea that a web server was running. I just connect up to the Mitel boxes using the DB Programming - what is the web server for? I shutdown the web server on one system, rescanned, and the vulnerability is now NOT showing up. Thank you again.

13

MiVoice Office 250/Mitel 5000 / Re: OpenSSL CCS CVE-2014-0224

« on: June 04, 2015, 04:42:06 PM »

I have the Mitel DB Programming on my desktop, I see the following. Looks like I have something listed here for Shellshock, but not sure if this OpenSSL CCS Man-in-the-middle vulnerability is the same as Shellshock??


Mitel 5000 Communications Platform Release Notes: Mitel_5000_6_0_SP_2_PR_5

Base Server 5000 System Packages:
Name              Version      Description               

cs-brs            6.0.68       Basic Rate Interface
cs-core-utils     6.0.55       Core Utilities Package
cs-cp-uk          6.0.11.101     UK Call Processing       
cs-cp-us          6.0.11.101     US Call Processing
cs-cp-au          6.0.11.101     AU Call Processing
cs-cp-cf-pmts     6.0.87       CP Canadian French Prompts
cs-cp-cm-pmts     6.0.87       CP common Prompts
cs-cp-jp-pmts     6.0.87       CP Japanese Prompts
cs-cp-sp-pmts     6.0.87       CP Spanish Prompts
cs-cp-uk-pmts     6.0.87       CP British English Prompts
cs-cp-us-pmts     6.0.87       CP English Prompts
cs-dei            6.0.83       Digital Endpoint Interface
cs-diags          6.0.55       Diagnostic Applications
cs-dual-t1-e1-pri 6.0.83       Dual T1/E1/PRI Application
cs-ep-html        6.0.100       Endpoint HTML Applications
cs-ep-languages   6.0.100       Endpoint Language specific support files
cs-ep-mitl        6.0.100       Mitel Endpoint Package
cs-ep-mitl2       6.0.100       Mitel Endpoint Extra Package
cs-ep-mitl-85x8   6.0.78       Mitel 85x8 digital endpoint firmware
cs-ipra           6.0.99       IP Resource Application
cs-libs           6.0.89       Shared Libraries
cs-ls             6.0.87       Loopstart Application
cs-norflash       6.0.78       System Norflash Files           
cs-olm            6.0.68       On-Line Monitor       
cs-rch            6.0.98       Resource Command Handler
cs-rmtmon         6.0.55       Customer Care
cs-release        6.0.101       mtl-5000-6_0-release-65_SP_2_PR_5   
cs-romd           6.0.63       Remote Office Monitor Daemon     
cs-shellshock-fix-bash 3.1.23      Fixes for Shellshock-vulnerabilities family
cs-sl             6.0.66       Single Line Application         
cs-slm8           6.0.55       Single Line 8                   
cs-system         6.0.83       System Drivers                   
cs-system-utils   6.0.99       System Utilities   

14

MiVoice Office 250/Mitel 5000 / OpenSSL CCS CVE-2014-0224

« on: June 04, 2015, 03:00:10 PM »

I have 6 Mitel 5000 phone systems. I don't know much about them. I'm required to run quarterly vulnerability scans and all 6 have been flagged for the following item rated high. Does anyone know much about this, or have any official response from Mitel? Thanks so much.


Vulnerability: OpenSSL CCS Man in the Middle Security Bypass Vulnerability
Severity: High
Description: OpenSSL does not properly restrict processing of ChangeCipherSpec messages, which allows man-in-the-middle attackers to trigger use of a zero-length master key in certain OpenSSL-to-OpenSSL communications, and consequently hijack sessions or obtain sensitive information, via a crafted TLS handshake, aka the 'CCS Injection' vulnerability.
Successfully exploiting this issue may allow attackers to obtain sensitive information by conducting a man-in-the-middle attack. This may lead to other attacks.

https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2014-0224

15

MiVoice Office 250/Mitel 5000 / Call forwards getting sent back to the operator after 3 minutes

« on: September 23, 2013, 09:23:44 AM »

I have a Mitel 5000 series phone system here. It has some older version 3 software on it, that's all I know. Some users have calls forwarded to their cell phones when they are out. They complain that after about 3 minutes on a forwarded call, my reception phone will ring, and the receptionist will pickup, right in the middle of their call! Happens all the time, right after about 3 minutes. Any ideas?? Thanks.