Messages

1

Mitel MiVoice Business/MCD/3300 / Re: POTS line on AMB

« on: September 10, 2024, 06:12:21 PM »

Switching to a new AMB fixed it

2

Mitel MiVoice Business/MCD/3300 / POTS line on AMB

« on: September 10, 2024, 04:42:47 PM »

I have 4 working POTS lines at a new site I am turning up. I have a cx ii at release 10.1.0.29. When I plug the POTS lines into LS 1 - 6 port they immediately go into a busy state. I have my butt set in line and can hear the line go off hook as soon as I plug the RJ 11 in and it never goes idle until I unplug the line.  I have tried plugging a POTS line into the unconfigured LS ports 5 and 6 and I get the same result as when I plug them into configured LS ports 1 - 4. Do I have a bad AMB on this unit that's never been out of the box? Has anyone ran into this issue?

3

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Auto Attendant question

« on: March 15, 2019, 04:11:36 PM »

I don't know if this is the best/only way to do it but I have come up with a way to hear the AA once, and then for it to repeat and then dump the caller into a general mailbox.
I created two AA's and made the first one go to the second at the "end of greeting" and then I made the second go to the general mailbox at the end of greeting.
Anyway, is this the way to do it or is there a simpler solution?

4

Aastra - MiVoice Office 400 and MiVoice MX-One / Auto Attendant question

« on: March 15, 2019, 01:22:15 PM »

Setting up a new mitel 470 release 6.
I would like to play the AA once, pause for a couple seconds, play the AA again, and then if the call is not answered dump the call into a General mailbox. I have successfully set up the AA and have been able to get the call into the general mailbox on no answer but I can't seem to figure out how to get the AA to repeat.

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Aastra - MiVoice Office 400 and MiVoice MX-One / Re: 2 line keys on phones but second caller gets a busy signal

« on: March 11, 2019, 11:20:55 AM »

Thanks zoo. You nailed it.

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Aastra - MiVoice Office 400 and MiVoice MX-One / Re: 2 line keys on phones but second caller gets a busy signal

« on: March 11, 2019, 12:58:28 AM »

Mitel 470 release 6. Staging it in my office atm.

7

Aastra - MiVoice Office 400 and MiVoice MX-One / 2 line keys on phones but second caller gets a busy signal

« on: March 01, 2019, 01:41:22 PM »

I cannot seem to figure out how to allow both of my line keys to ring on incoming calls. When I have taken a call on line 1 and then a call is presented to line 2 the caller hears a busy signal. I would like for line 2 to ring and then a 3rd call to be forwarded to voice mail. Can someone tell me what I'm missing?

8

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Need to create a User Group with overflow to General Delivery Mailbox

« on: February 27, 2019, 10:36:27 AM »

Thanks sarond, just tried it out. Works great!

9

Aastra - MiVoice Office 400 and MiVoice MX-One / Need to create a User Group with overflow to General Delivery Mailbox

« on: February 26, 2019, 05:13:21 PM »

I am setting up a mivoice 400 for the first time. I need some help with what seemed like a simple request but I am failing at it. I need to set up a user group that rings 6 phones 6 times and then overflows to a general delivery mailbox. I have the user group created and the Gen Delv MB but I can't seem to get a call to ring through the UG to the GD MB. Can anyone help me out with this?

10

Mitel MiVoice Business/MCD/3300 / Re: How do I apply a name to a page group on a 3300?

« on: June 01, 2018, 04:36:51 PM »

Thanks John

11

MiVoice Office 250/Mitel 5000 / Re: Delayed mobile twinning

« on: May 31, 2018, 04:45:07 PM »

Its under users ---> user related info ---> DEE templates ---> delayed mobile twinning

12

Mitel MiVoice Business/MCD/3300 / How do I apply a name to a page group on a 3300?

« on: May 31, 2018, 03:07:43 PM »

The help says to apply the name to the page group in the telephone directory. However, when I add the page group the number of the page group does not appear in the telephone directory.

13

MiVoice Office 250/Mitel 5000 / Re: NAT IP phones to PS1 or base server?

« on: May 15, 2017, 11:26:41 AM »

Thanks for the advice guys, I appreciate it.
Tech E - I only have the PS1 and no PEC-1. I am currently only using SIP devices on this system and the customer intends to go to remote IP desk phones later on. They are using a bria app on smart phones, so they are coming in from the public internet. The app is registering successfully to the pbx, and I tested a call and I have one way audio. The SIP user is hearing audio but the far end is not. I checked my SIP phone account to make sure it is set for NAT. And I have the public IP set up in IP settings - NAT IP address. Is this probably a router/firewall issue?

14

MiVoice Office 250/Mitel 5000 / NAT IP phones to PS1 or base server?

« on: May 09, 2017, 10:38:23 AM »

Installing my first system that includes a PS1. I will have some IP phones that will NAT to a public IP to register to the mivoice 250. Does the public static need to be NAT'ed to the LAN address of the PS1 or base server?

15

MiVoice Office 250/Mitel 5000 / Re: Mute Button beeps when pressed

« on: September 02, 2016, 09:18:30 AM »

Suave
Did you find a resolution to this?
I have a customer with a mix of 8568/8528 phones. They are on R6.1 and they are telling me that they hear a beep when mute and unmute are pressed during intercom calls. I have called in from the outside and had them mute and unmute and I hear nothing. I have verified that the disable mute confirmation flag is set to yes.