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Shoretel - MiVoice Connect / Noob IT person here with Shoretel issue

« on: March 28, 2025, 11:23:10 AM »

So I am the new all in one IT guy at a very small business that runs Shoretel hardware for our phone system, Shortel UC 20, Shoretel SG90, InGate Sipirator and Shoretel 212k phones.  So we have no issues with calls coming in but none of the phones on the system can dial out and when we try to call out it just says Reorder Tone on the phone screen.

Any tips on what I can check in Shoretel Director would be greatly appreciated. I am going to wait to the end of the day to try to reboot the hardware as a last resort

Thanks,
Grifftech