Messages

1

Introduction and Announcements / MUG Events: Re-Imagine Your Customer Experience with the AI-Powered Mitel CX Pl

« on: March 26, 2025, 08:58:14 AM »

MUG Members, join us for a live webinar where Mitel contact center specialists will share details and demonstrate Mitel's next-generation customer experience platform: Mitel CX.

TITLE: Re-Imagine Your Customer Experience with the AI-Powered Mitel CX Platform
DATE: Tuesday, April 1, 2025
TIME: 11 AM CDT / 5 PM CET

LEARN MORE: https://mitelusergroup.org/events/mitelcxlaunchwebinar/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources. https://mitelusergroup.org/

2

Introduction and Announcements / MUG Events: MiVoice Business 10.2 & 10.3, MiCollab 10.0, + Administration Update

« on: March 21, 2025, 04:45:33 PM »

MUG Members, join us for a live webinar next week where Mitel leaders will showcase the latest enhancements in MiVoice Business, MiCollab and Administration and provide a sneak peek at what's on the horizon too.

TITLE: MiVoice Business 10.2 & 10.3, MiCollab 10.0, + Administration Updates
DATE: Tuesday, March 25, 2025
TIME: 11 AM CDT / 5 PM CET

LEARN MORE: https://mitelusergroup.org/events/mivoice10-2micollab10-0/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources.
https://mitelusergroup.org/

3

Introduction and Announcements / MUG Events: What is CloudLink?

« on: February 04, 2025, 04:22:02 PM »

MUG Members, kick off the new year with Part 1 of MUG's 2025 five-part training series.  Join Mitel Technical Instructor, Robert Payne, as he dives into the fundamentals of Mitel Administration (formerly known as CloudLink).

TITLE:  What is CloudLink?
DATE: Tuesday, February 11
TIME:  9am CST / 4pm CET

LEARN MORE:  https://mitelusergroup.org/events/whatiscloudlink/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources.
https://mitelusergroup.org/

4

Introduction and Announcements / MUG Events: Data-Driven Decision Making with Performance Analytics

« on: January 10, 2025, 11:25:33 AM »

MUG Members - join in for the first of many educational webinars in 2025!

TITLE: Data-Driven Decision Making with Performance Analytics
DATE: Thursday, January 23
TIME: 10am CST / 4pm UTC

LEARN MORE:  https://mitelusergroup.org/events/mitelmpa/

If you are not currently a Mitel User Group (MUG) members, join today to access great educational resources.
https://mitelusergroup.org/

5

Introduction and Announcements / MUG Events: Mitel Revolution Webinar

« on: December 02, 2024, 12:12:12 PM »

When emergencies strike, ensuring timely and effective communication is critical.  Register now for an exclusive webinar showcasing Mitel Revolution, Mitel's advanced routine and mass notification solution.

Webinar: Mitel Revolution - Reliable Notifications When It Matters Most
Date: Tuesday, December 10
Time: 10 am CST / 4pm UTC

Register here:  https://mitelusergroup.org/events/mitelrevolution2024/

If you are not a current Mitel User Group (MUG) member, please join to access these free educational webinars and so much more!
https://mitelusergroup.org/

6

Introduction and Announcements / MUG Events: Adding AI-Powered Virtual Agents to MiCC Business and Enterprise

« on: November 21, 2024, 05:09:24 PM »

MUG members, please join our next webinar to discover Mitel's exciting new AI-powered capabilities that launched on MiContact Center Business / Enterprise via their OEM partnership with Talkative.  Learn more and register here:  https://mitelusergroup.org/upcoming-mug-events/

DATE:  Tuesday, December 3
TIME: 10am CST / 4pm UTC

If you are not currently a MUG member, it's free to join and offers loads of benefits - including educational webinars and trainings.  Click here to join: https://mitelusergroup.org/

7

Introduction and Announcements / MUG Events - Maximize Your MUG Membership

« on: October 31, 2024, 12:23:46 PM »

Join this session to gain insights on how to maximize your MUG membership.  Discover why so many of your peers utilize this exclusive access to Mitel resources, product demos, trainings, product updates and networking.

Webinar:  Maximize Your MUG Membership: Resources at Your Fingertips
When: Thursday, November 14 at 10am CST / 4pm UTC

REGISTER:  https://mitelusergroup.org/events/mugmembershipoct2024/

8

Introduction and Announcements / MUG Events - North America Chapter & UK/Ireland Chapter

« on: October 15, 2024, 01:08:29 PM »

Join in for a day of networking, learning and collaboration.  Hear from Mitel leaders on product portfolio updates, participate in product education and training, and connect with industry colleagues to share challenges and successes.

Upcoming complimentary events scheduled with the MUG North America Chapter and the MUG UK/Ireland Chapter:

UK/Ireland Chapter Event
Tuesday, November 12, 2024
9:30 - 16:00 GMT (UTC)
Myo St. Paul's, One New Change, London
Learn more and register here: https://mitelusergroup.org/nl/events/ukirelandchapterevent2024/

North America Chapter Event
Friday, November 22, 2024
9:30 am - 4:00 pm Eastern
Baltimore City War Memorial, Baltimore, Maryland
Learn more and register here: https://mitelusergroup.org/events/nachapterevent_baltimore_2024/

These events showcase MUG's ongoing commitment to fostering member engagement and offering valuable opportunities to connect, gain insights, and explore the latest trends in communications and technology.

9

Introduction and Announcements / MUG Events - MiContact Center Business & Mitel Interaction Recording

« on: October 09, 2024, 04:53:19 PM »

MUG Webinar: What' New in MiContact Center Business and Mitel Interaction Recording
When: Tuesday, October 22, 2024 at 10am CDT / 3pm UTC

REGISTER: https://mitelusergroup.org/events/miraiinsightsmitel/

Key Takeaways:
- Learn about the latest features introduced in MiCC Business 10.2 and MIR 7.3
- Introducing MIR Insights AI
- Engage with Mitel's thought leaders

10

Introduction and Announcements / MUG Events - Live Technical Q & A Session with Mitel

« on: September 12, 2024, 01:25:31 PM »

WEBINAR: Live Technical Q & A Session with Mitel
WHEN: Thursday, September 19 at 10am CDT / 3pm UTC

Connect directly with Mitel's leading Global Sales Engineering team!  Join MUG for this exclusive members-only Q & A session, where you can ask your most pressing questions and gain valuable insights.  To ensure your key topics are covered, submit your questions in advance through the registration page.  You'll also have the opportunity to ask questions live during the session.

REGISTER:  https://mitelusergroup.org/events/livetechnicalqa/

If you are not a current Mitel User Group member, join today!  Membership is complimentary and full of valuable benefits.
https://mitelusergroup.org/

11

Introduction and Announcements / Re: MUG Events - MiCollab Application

« on: September 04, 2024, 03:12:02 PM »

Hi - yes all MUG webinars are recorded and available to current MUG members in the Media Hub.  (It may take a few days post webinar for the recording to be available.)

If you aren't a current member, please join to gain access to the archived webinars and so much more.

https://mitelusergroup.org/education-and-training/

Thanks for your interest.

12

Introduction and Announcements / MUG Events - MiCollab Application

« on: September 03, 2024, 02:31:34 PM »

Training: MiCollab Application
When: Tuesday, September 10, 2024 at 10AM CDT / 3PM UTC

Join MUG for a focused training on MiVoice Business and MiCollab integration, where you'll learn to use the Mitel Integrated Configuration Wizard for seamless installation. Don’t miss this chance to gain valuable insights and tips from a Mitel Technical Instructor on setting up and managing your integrated system.

Key Takeaways:
•   Benefits of MiVoice Business and MiCollab integration
•   Step-by-step guide of the Mitel Integrated Configuration Wizard
•   Tips for a smooth installation process
•   Best practices for managing your integrated system

https://mitelusergroup.org/events/training_micollabapplication/

13

Introduction and Announcements / MUG Events - Navigate Mitel's Training Landscape

« on: August 08, 2024, 12:16:09 PM »

Mitel User Group (MUG) is excited to introduce its newest offering: a comprehensive collection of Mitel-led training courses, curated exclusively for MUG members by Mitel's training team at no cost to you.  These courses cover MiCollab, MiVoice Business, MiVoice Connect, NuPoint, Openscape, and more.  Access Training Hub:  https://mitelusergroup.org/education-and-training/

To learn more about maximizing this valuable resource, join our webinar on August 26th, where we will provide an overview of this new MUG Training Hub, details on training certification, and additional tools designed specifically for Mitel end-users.

Webinar Title: Navigate Mitel's Training Landscape: NEW Training Access, Certification, and More
Date/Time: Monday, August 26, 2024 at 10AM CDT / 3PM UTC
REGISTER NOW:  https://mitelusergroup.org/events/freetrainingcourses/

14

Introduction and Announcements / Re: MUG Events - North America Chapter Event - Hershey, PA

« on: August 07, 2024, 05:29:41 PM »

Thanks for your interest!  MUG plans to continue to add more events for 2025.  Please watch the MUG event calendar for details.
https://mitelusergroup.org/upcoming-mug-events/

15

Introduction and Announcements / MUG Events - North America Chapter Event - Hershey, PA

« on: August 07, 2024, 10:41:28 AM »

Mitel User Group (MUG) is excited to announce the formation of the new North America Chapter. Chapter membership is simple and automatic (based upon location), fostering connections through local engagement.

The MUG North America Chapter will be hosting a complimentary event for MUG members in Hershey, Pennsylvania. Join us for a day of networking, learning, and collaboration. Hear from Mitel leaders on product portfolio updates, participate in product education and training, and connect with industry colleagues to share challenges and successes.

While there is no registration fee, we do request that you RSVP. The deadline to RSVP is Tuesday, September 10th.

Learn more and RSVP here: https://mitelusergroup.org/events/hersheypachapterevent/