Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Call forwarding when member of a group

« on: January 08, 2021, 04:03:27 AM »

@sunspark

Thanks, we have 20 of those licenses so might test this out next

2

Mitel MiVoice Business/MCD/3300 / Re: Call forwarding to external number issue

« on: January 06, 2021, 04:14:55 AM »

@Ralph

Yea I was thinking this but that could potentially be over 1000 staff members, even if I decided to only configure this for admin and management it would mean setting up over 300 new speed calls and then going around each desk phone and reconfiguring them.  This is really only an issue with staff working from home at the moment.

3

Mitel MiVoice Business/MCD/3300 / Re: Call forwarding when member of a group

« on: January 06, 2021, 04:11:55 AM »

@NEPhoneGuy

Is there anyway getting around this?? As like most companies these days we have a lot of people working from home, would setting up a speed dial number with toll override ticked and having that diverted to a mobile work?

4

Mitel MiVoice Business/MCD/3300 / Re: Call forwarding to external number issue

« on: January 05, 2021, 09:59:07 AM »

@lundah

Thanks for your quick response, could you point me in the direction of where the COR for voice mail port resides??

5

Mitel MiVoice Business/MCD/3300 / Call forwarding when member of a group

« on: January 05, 2021, 09:57:02 AM »

We have a lot of phone groups, hunt groups, ring groups etc.  Most of these groups have Speed dial numbers associated with them and would have multiple internal extension members.  We noticed recently that if a member sets call forwarding (External Number) on their desktop phone 5312 IP and someone phones the Speed Dial the call rings at their desk phone and doesn't call forward to their external number.

Is this by design??

6

Mitel MiVoice Business/MCD/3300 / Call forwarding to external number issue

« on: January 05, 2021, 09:35:23 AM »

Hi All,

Hoping someone can help me. A bit of a newbie on Mitel 3300, can administer new users and devices and create different types of groups and speed calls and so forth, but some things I have never had to change/edit.

So we have run into a problem with Call Forwarding, we allow users to set up call forwarding on their desktop 5312 IP phones, so example ext 2764 diverted to 90868711111, 9 to get outside line and rest of number is a mobile phone number. So if ext 2764 is called internally from another ext then the call forwarding will work. If the extension is called via the Auto Attendant I get 'Sorry this number is not available' and back to AA main menu.

COS for user seems to have all correct options setup

our trunk is an ISDN PRI.