Messages

1

MiVoice Office 250/Mitel 5000 / Mitel UC360 on MiVoice Office 250

« on: November 26, 2019, 10:29:29 AM »

Hi, I have recently setup a Mitel UC360 on a Mitel MiVoice Office 250 using a CAT F License. However, the end user is unable to get the video conferencing aspect of it working. Any suggestions as to why this is the case?

2

Mitel Software Applications / Mitel MCS Server download V4.2

« on: November 21, 2019, 04:07:05 AM »

Hi,

I have had to move the MCS Server software onto a different machine which is running V4.2 however the Global Directory didn't seem to carry over when there are 3000 contacts. Is there a setting to import it from the old one to the new one so they don't lose any contacts?

3

SIP On Mitel / Unable to get Gamma SIP working on Mitel 5000

« on: November 19, 2019, 10:54:02 AM »

Hi, I am having some trouble setting up Gamma SIP on a Mitel HX running V6.3. No SIP traffic seems to be hitting the system but one thing that I noticed in the SIP logs is this:

[2019-11-19 15:30:23 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:30:23 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:30:31 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:30:31 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:30:33 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:30:33 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:30:41 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:30:41 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:30:53 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:30:53 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:01 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:31:01 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:03 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:31:03 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:11 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:31:11 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:23 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:31:23 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:31 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate enter
[2019-11-19 15:31:31 SIPT_DEVICE] handleSIPRegistrarProvisioningUpdate : UATK not initialized. Returning.
[2019-11-19 15:31:33 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate enter
[2019-11-19 15:31:33 SIPT_DEVICE] handleSIPKeepaliveProvisioningUpdate : UATK not initialized. Returning.

This seems to be non stop and I suspect my problems might lie with this error message. Any idea what this means and how to fix this? Any help is appreciated.