Messages

1

Mitel Software Applications / Re: Micollab not showing names

« on: November 18, 2022, 02:10:02 AM »

Are you using EHDU or softphone?

2

Mitel MiVoice Business/MCD/3300 / Re: DID Service Table Size

« on: November 08, 2022, 03:28:24 AM »

Hi Ralph,

I found a KSM article "QA1926":

DIDs do not consume CC resources.
Technically the amount is unlimited unless your system runs out of memory.

Regards,
Mark

3

Mitel MiVoice Business/MCD/3300 / Re: Supervised transfert

« on: October 24, 2022, 06:08:22 AM »

I think the blind transfer is the only way, I have tried to fix this in the past but never succeeded..

Regards,
Mark

thanks.

4

Mitel MiVoice Business/MCD/3300 / Re: Where does one download OM Configurator?

« on: August 08, 2022, 03:38:50 AM »

You can download on Mitel MiAccess download center but you need a login for that.

5

Mitel MiVoice Business/MCD/3300 / Re: Audio Cut-Through Delay With Mitel PC Console

« on: July 12, 2022, 07:26:20 AM »

Is this the Business Console? What kind of headset/handset is connected to it? In the past I have seen similar issue with Jabra devices where you had to enable the "open line when undocked" option.

Regards,
Mark

6

Mitel MiVoice Business/MCD/3300 / Re: Transfer out of UPiQ subroutine

« on: June 07, 2022, 05:57:04 AM »

Thats right, you can transfer it to a separate subroutine and do the transfer to NP or embedded there.

7

Mitel MiVoice Business/MCD/3300 / Re: 5320e headset compatibility guide

« on: June 07, 2022, 04:35:27 AM »

The 5320 has no EHS function so call control will not work with any headset, as mentioned before the "Mitel" branded headset only works on 5330/5340/5360. The only solution wich kind of works is a horn lifter but you have to place this exactly right and have to fine tune it so the horn will not fall off.

8

Mitel MiVoice Business/MCD/3300 / Re: Transfer out of UPiQ subroutine

« on: June 07, 2022, 04:32:19 AM »

You can add a menu into the UPiQ routine and transfer it to a mailbox/message.

9

Mitel Software Applications / Re: MiCollab Conf Feature - Works for ACD Agent, not for UC Endpoint Device Type

« on: June 03, 2022, 04:28:54 AM »

Check if you have configured a multicall on your softphone and if the conference feature access code is configured everywhere in the MiCollab server (network element/pbx node/deployment profile).

10

Mitel MiVoice Business/MCD/3300 / Re: Mitel ICP Comms Card Alarm After Removing Network Element

« on: June 03, 2022, 04:27:25 AM »

I have seen that before, first check that the MiVB is really gone in "ICP/PBX Networking" after that I would suggest rebooting the MiVB to resolve it.

11

Mitel MiVoice Business/MCD/3300 / Re: Mivoice business set up

« on: May 20, 2022, 03:50:06 AM »

You can not pair any phone with the console in a ring group, you can for example create an overflow to a deskphone or use night rerouting to a deskphone.

Or you can use the micollab legacy client with the console option and a Mitel deskphone if available.

12

Mitel MiVoice Business/MCD/3300 / Re: MiCollab Conference 3 - Way

« on: May 20, 2022, 03:01:43 AM »

Check the conference FAC in MiCollab it should match that of the MiVB in 3 forms

- Network element in User&Services (SIP Conference FAC)
- Deployment profile (Conference access code)
- MiCollab Client service PBX node (SIP Conference FAC)

13

Mitel MiVoice Business/MCD/3300 / Re: Send DN instead of name for outbound SIP calls

« on: May 09, 2022, 10:23:27 AM »

Have you tried to change the COS option "Name Suppression on outgoing Trunk Call" for the phones?

14

Mitel MiVoice Business/MCD/3300 / Re: concurrent Calls

« on: May 09, 2022, 10:20:58 AM »

You can use maintenance commands for this:

For SIP : SIP SHOW ACTIVE ALL
For PRI : STATE TRUNK GROUP "number of trunk group"

15

Mitel MiVoice Business/MCD/3300 / Re: Single cell 112

« on: April 20, 2022, 06:21:07 AM »

Assuming you are using the single cell DECT 112. If I recall it correctly you need fill the SIP registrar in different places but I do not know exactly where unfortunally.