Messages

1

MiVoice Office 250/Mitel 5000 / Re: Teleworker one-way audio outbound

« on: July 23, 2021, 02:38:44 PM »

To further test this I took the firewall out of the loop on both ends and opened it up for a few calls to allow all traffic in and out of the 250. No luck.

The teleworker phones are not getting any audio at all but internal and external calls from the teleworkers can be heard clearly. I double checked and the phones are set to NAT, not Native.

I have gone through every related post on the forum and all of the other settings necessary are in place. This is not complicated but It's just not working.

My vendor is no longer supporting Mitel and their one Mitel tech is gone.

2

MiVoice Office 250/Mitel 5000 / Re: Teleworker one-way audio outbound

« on: July 22, 2021, 11:37:12 AM »

No, I don't have a PEC.

3

MiVoice Office 250/Mitel 5000 / Teleworker one-way audio outbound

« on: July 22, 2021, 11:06:18 AM »

Hi all,

I have everything working from the remote side except that the remote phone can hear nothing. I have eliminated the phone as the problem as it is the same with any phone in Teleworker mode. The remote phone can be heard

All necessary ports are forwarded to the 250 and I temporarily disabled the firewall on the remote side as a test but to no avail. SIP ALG and SPI are disabled.

Everything I have read here indicates that the one-way audio is usually failing in the opposite direction so I'm stumped as to where to further troubleshoot this. Wireshark on the phone's local IP and the public IP to the 250 is not showing any dropped packets.

What might I be missing?

4

MiVoice Office 250/Mitel 5000 / Re: STAR stop time ends after midnight

« on: March 01, 2019, 11:02:30 AM »

Thanks! I appreciate your help.

5

MiVoice Office 250/Mitel 5000 / STAR stop time ends after midnight

« on: March 01, 2019, 09:04:34 AM »

Can a STAR specific day schedule cross over into the next day?

I have 3 shifts M-F and a different weekend configuration. I need to set a schedule from M-F, 5:00 PM to 1:00 AM but that would include 1 hour of Saturday. Will this work or should I add an additional schedule for Saturday 12:00 AM to 1:00 AM?

Thanks for your assistance.

6

MiVoice Office 250/Mitel 5000 / Re: Transfer to Hunt Group - recall to originating station

« on: January 16, 2019, 02:05:53 PM »

Thanks. I figured there was a simple explanation....

7

MiVoice Office 250/Mitel 5000 / Transfer to Hunt Group - recall to originating station

« on: January 16, 2019, 09:57:49 AM »

There may be a simple answer for this but I just can't seem to get it to work.

Simply put, an existing call needs to be transferred to a small hunt group whose member phones may be on lengthy calls and may be unable to answer a new call. I need the call to recall to the extension who originated the transfer so a human decision can be made on how to re-route the call.

The hunt group (4000) is being transferred to directly (to ring or hold... doesn't matter) and its members (P0008) are both 53xx phones and Hot Desk profiles.

If I hard code a recall destination, the timer sends it there and if I set the recall to itself or NONE, it rings indefinitely. There are no forwarding paths or applications involved.