Messages

1

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Room Dial Out on Mitel 470

« on: October 28, 2024, 10:20:58 AM »

It turns out that there was corruption in the database.  I restored an old backup and the issue resolved.

2

Aastra - MiVoice Office 400 and MiVoice MX-One / Room Dial Out on Mitel 470

« on: October 15, 2024, 10:45:58 AM »

I have a customer with a Mitel 470.  This is a small motel/hotel with 2 IP phones and about 30 room phones.  For some reason the room phones do not have the ability to dial out.  They should be able to dial 9, then the 10 digit phone number.  9 and the number works from the IP phones, but not the analog room phones.  All the phones are programmed to use the same route to dial out (Analog POTS lines), and the permission set digit barring tables are all set to All Free.  I just can't figure out why the IP phones can dial out and the room phones can't.  Any help would be greatly appreciated.

3

MiVoice Office 250/Mitel 5000 / Re: DB Programming error HRESULT=0x80040154

« on: June 19, 2024, 11:54:18 AM »

I am having the same issue as well. I just had to re-image my laptop and now I can't access SAD & DB Programmer.  The 1.1.1 version of OpenSSL was End of Life 8 months ago.  Unfortunately I still have customers on the 250 platform and I need to be able to access their systems.  Any thoughts would be greatly appreciated.

4

Mitel MiVoice Business/MCD/3300 / Re: SMB Embedded Nupoint Auto Attendants

« on: February 16, 2024, 09:21:53 AM »

Yes, the church and school each have their own phone number.

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Mitel MiVoice Business/MCD/3300 / SMB Embedded Nupoint Auto Attendants

« on: February 15, 2024, 06:58:38 PM »

I will preface my question by stating that I have over 25 years of experience in telecommunications. I have installed and been certified in Nortel, Iwatsu, ShoreTel, Samsung, Avaya, the Mitel 250, 470, and most recently the MiVoice Business.  I currently have a MiVoice Business SMB with Embedded NuPoint VM on the test bench being prepped for installation next week. 
The customer is a church and school.  We are installing SIP trunks and porting their current numbers to the SIP trunks.  Currently the church and the school each have their own answering machine for messages.  They would like to have separate Auto Attendants for each. I am struggling how to find a way to do this on the SMB.  The voicemail ports seem to automatically be tied to the voicemail hunt group and it does not appear that there is an easy way to split that up.  The system is currently configured with 4 voicemail ports. I tried experimenting with a phantom extension but have not been successful.  I built a call flow for testing and that works fine for the school side but I am not sure how to have a separate call flow for the church. 
Any suggestions or help would be greatly appreciated.

6

Mitel MiVoice Business/MCD/3300 / Re: SMBC Server Manager

« on: July 11, 2023, 02:56:05 PM »

Yes, my laptop has the same IP address that is in the range of the controller, and my subnet and DFGW are the same.

7

Mitel MiVoice Business/MCD/3300 / SMBC Server Manager

« on: July 11, 2023, 02:14:23 PM »

I am setting up our first SMBC and following the instructions per the manual.  When I get to the point to login to server manager I get a Forbidden message that states that I do not have permission to access server-manager on this server.  Has anyone else encountered this?

8

Mitel MiVoice Business/MCD/3300 / Dial Out on Specific Line

« on: February 13, 2023, 01:29:58 PM »

I have a customer that is a small medical office with 7 analog lines.  They have a CXii with Embedded Voicemail and 6900 phones. Line 4 is a private line that rings on 1 phone.  They dial 9 to call out, but want to know what they can do to specifically dial out on line 4.  I thought maybe they could just dial the trunk number to dial out but that does not work. What is the easiest way to accomplish this?

9

Mitel MiVoice Business/MCD/3300 / Re: Number of Rings for Operator

« on: February 13, 2023, 01:17:19 PM »

MLAA

10

Mitel MiVoice Business/MCD/3300 / Re: Number of Rings for Operator

« on: January 27, 2023, 01:22:51 PM »

Nevermind, I found it. Transfer Ringback Timeout under Voicemail Options. It is set to 8 by default and I was able to increase it to my desired time.

11

Mitel MiVoice Business/MCD/3300 / Number of Rings for Operator

« on: January 27, 2023, 12:52:27 PM »

I have a CX ii chassis with 9.4 software and Embedded Voicemail that I am in the process of programming for installation in a small medical facility.  I have four 6930 phones for the Operators and twenty-six 6920 phones for the remainder of the facility.  The system is programmed so that calls answer with the Auto Attendant and present the callers with several options. During the day, callers are allowed to press 0 or remain on the line to speak to the operator. One phone has been designated to ring on the operator calls.  When 0 is pressed the extension rings for 10 seconds and then a canned greeting comes on to say that no one is available to take your call, dial another extension or press 0. I need the phone to ring longer than 10 seconds.  I have tried changing every timer I can find and nothing has made a difference. I have tried Call Rerouting, extending the CFNA timer, the call routing timer, and nothing has worked.  When Night 1 and Night 2 are activated, we have it set up so that it never rings the operator extension and that works perfectly fine.  How can I make this phone ring longer?

12

Aastra - MiVoice Office 400 and MiVoice MX-One / Block Incoming Number

« on: December 22, 2022, 02:54:36 PM »

On the Mitel 470, is it possible to block an incoming number?  I have seen a lot of literature about digit barring on outgoing calls, but a customer wants to know if they can block a certain number from calling inbound.

13

MiVoice Office 250/Mitel 5000 / Re: Error when run Database

« on: March 01, 2022, 09:46:11 AM »

I had the same error recently at a customer site.  I had just upgraded the system to 6.3 SP7 and installed the new version of SAD and DB programmer.  It happened on two different PC's at the same customer.  I have not been back to check it again.  I thought it was the Microsoft Access Database Engine because I always have to reload the App at this particular customer, however that did not fix it so I have been trying to find a solution.  If anyone else has experienced this and has a solution I would greatly appreciate your input.

14

MiVoice Office 250/Mitel 5000 / Re: Off Hook access

« on: April 20, 2021, 06:45:05 PM »

Thank you. I have used House phone before so I am familiar with it. I will test it out and see if it works for them.

15

MiVoice Office 250/Mitel 5000 / Off Hook access

« on: April 20, 2021, 04:03:05 PM »

I have a customer moving from a Nortel/Avaya background to the 250.  They are used to having the phone automatically access a certain trunk line when they go off hook on the phone.  By default the 250 automatically goes to intercom dial tone when the user goes off hook. In the 250, is there a way to have the user access a certain trunk or trunk group when they go off hook?  I have been searching and have not yet found a way to do this, but it seems relatively simple.