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MiVoice Office 250/Mitel 5000 / Re: SMDR field "Segment flags" breakdown on Mitel 5000
« on: February 19, 2021, 11:53:06 AM »
Sounds good - much appreciated!
Jerry
Jerry
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MiVoice Office 250/Mitel 5000 / Re: SMDR field "Segment flags" breakdown on Mitel 5000
« on: February 19, 2021, 09:53:23 AM »
Good morning, Tech!
It was one of the available fields in the Call Reporter that I added to see if there was more info available to classify call records where there are multiple call segments. See attached:
Thanks!
It was one of the available fields in the Call Reporter that I added to see if there was more info available to classify call records where there are multiple call segments. See attached:
Thanks!
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MiVoice Office 250/Mitel 5000 / SMDR field "Segment flags" breakdown on Mitel 5000
« on: February 18, 2021, 09:40:49 AM »
Hi everyone!
We have been exporting the SMDR records from our Mitel 5000 (MiVoice Office 250) and processing them and importing them into our ERP system for some time, using an app we developed in house to try to make sense of the various records for each call.
There is a field that's not currently exported called "Segment Flags" that looks like it might provide better insight as to the information relating to the call record, and perhaps make it easier to interpret the call history on calls that cycle through several endpoints.
It appears to be a composite of binary flags, where each bit in the word has some significance, but I can't find any information on how to decode the flag.
Does anyone know where I can get the info to decode and better understand what the Segment Flags field is telling me?
Thanks!
Jerry Turnbow
We have been exporting the SMDR records from our Mitel 5000 (MiVoice Office 250) and processing them and importing them into our ERP system for some time, using an app we developed in house to try to make sense of the various records for each call.
There is a field that's not currently exported called "Segment Flags" that looks like it might provide better insight as to the information relating to the call record, and perhaps make it easier to interpret the call history on calls that cycle through several endpoints.
It appears to be a composite of binary flags, where each bit in the word has some significance, but I can't find any information on how to decode the flag.
Does anyone know where I can get the info to decode and better understand what the Segment Flags field is telling me?
Thanks!
Jerry Turnbow
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MiVoice Office 250/Mitel 5000 / Re: Soft features cleared on system reset/reboot?
« on: January 29, 2019, 05:03:39 PM »
Thanks, Acejavelin.
I'll do some more testing and see if I can figure out what's happening. Primary issue is that the receptionist puts the system in night mode, and in the morning it's been toggled back to daytime. We're not using any scheduled processes that would account for this.
I'll do some more testing and see if I can figure out what's happening. Primary issue is that the receptionist puts the system in night mode, and in the morning it's been toggled back to daytime. We're not using any scheduled processes that would account for this.
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MiVoice Office 250/Mitel 5000 / Soft features cleared on system reset/reboot?
« on: January 25, 2019, 11:51:04 AM »
Is there a list of which, if any, user-controlled soft features that might be cleared when the system performs a scheduled reset? It seems like some things like call forwarding, DND, and night mode might be changing, perhaps as a result of a system reboot.
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Mitel MiVoice Business/MCD/3300 / Re: 3 to 4 second delay on incoming calls to our Call Centers
« on: October 13, 2017, 12:43:50 PM »
We're experiencing a similar problem. Was this ever resolved? Using a Mitel 350 with PRI circuit that is coming in SIP via a Cisco router.
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