Messages

1

MiVoice Office 250/Mitel 5000 / Re: Blocking Calls By Incoming CID

« on: May 26, 2020, 04:57:19 PM »

Thank you for that handy guide irongladiator!  I had done this a few years back and everything was set up properly, but I just needed to drag the newly added numbers to be blocked above the + and the E entries in the Call Routing Table I had previously created.

An important note to anyone setting this up.  The + and E entries in the Call Routing Table must be at the bottom of the list of numbers.

2

MiVoice Office 250/Mitel 5000 / Re: ACD - Second call rings to agent, while first is on hold

« on: December 23, 2019, 06:17:57 PM »

For the next person searching this... The "Wrap-Up Mode For Holding ACD Calls" system flag mentions that it will prevent ACD calls from coming in while an ACD call is on hold.  If a non-ACD call is on hold, the ACD calls will still come in as far as I can tell.  Had an ACD Agent complain of ACD calls coming through while a call was on hold, and this was the case.  He had placed an outbound call, placed the call on hold and the ACD call rang through to his phone. 

3

MiVoice Office 250/Mitel 5000 / Re: Find Extension by MAC Address or IP

« on: October 12, 2017, 03:07:01 PM »

Tech Electronics, thank you for the advice about highlighting all the Phones from System > Devices and Feature Codes > Phones > Local, right clicking, and selecting Export Phones to File... to export the list to a .csv file in order to get a list of the phones with their MAC addresses. 

At first glance it doesn't appear that it would include the MAC since it isn't listed in the columns of that view, but it does indeed include the MAC and whether or not Hot Desk is enabled in addition to the columns shown in the right-hand window.

This is very useful when you need to look up a phone by MAC address.

4

MiVoice Office 250/Mitel 5000 / Re: 8602 IP SoftPhone trying to send diagnostic emails - setting to disable?

« on: October 12, 2017, 02:46:51 PM »

In case anyone has this same issue, I was able to find the Audio Diagnostic setting in the softphone's settings on the end user's PC.  I disabled the Audio Diagnostics and the errors after each call went away.

5

MiVoice Office 250/Mitel 5000 / Re: 8602 IP SoftPhone trying to send diagnostic emails - setting to disable?

« on: August 09, 2017, 02:52:47 PM »

Thanks!  At least that rules out a setting on the other side of things.  I'll check it out.  I appreciate your response. 
Maybe it's time for us to invest in a newer softphone.

6

MiVoice Office 250/Mitel 5000 / 8602 IP SoftPhone trying to send diagnostic emails - setting to disable?

« on: August 02, 2017, 02:27:42 PM »

I have a remote user that gets the following error messages after every call:

"There is no email program associated to perform the requested action. Please install and email program or, if one is already installed, create an association in the Default Programs control panel."

"Automatic Diagnostics E-mail failed: Could not access the default e-mail client. Please check your Internet Options in the control panel to make sure a functional default e-mail client is available, and then restart the 8602 application. [-2147467259]"

I know I can attempt to solve this by setting up an email client on her home computer, but I would rather change a setting somewhere to disable the sending of these Automatic Diagnostic E-mail unless I find it necessary.  I've read the 8602 User Guide and poked around the settings in the Mitel System Administration and Diagnostics but I have been unable to locate a setting that controls this.  The closest I've come is a flag labeled "Audio Diagnostics" but that didn't do it.

Any advice would be appreciated.