Messages

1

MiVoice Office 250/Mitel 5000 / Re: Single Line Devices unable to access system speed dials via the feature code 381

« on: June 29, 2017, 10:12:24 AM »

I have tried two ways
1. From the analogue handset I take it off Hook so that I get the internal dial tone and dial the feature code 381 followed by the 3 digit system speed dial bin number. I then get an error beeping tone.
2. From the analogue handset I take it off Hook so that I get the internal dial tone, press the flash key and dial the feature code 381 followed by the 3 digit system speed dial bin number. I then get an error beeping tone.


Out of the above two ways option one (without pressing the hook flash key) works with feature code 355 followed by internal extension number for call forwarding.

2

MiVoice Office 250/Mitel 5000 / Re: Single Line Devices unable to access system speed dials via the feature code 381

« on: June 28, 2017, 10:55:39 AM »

I've played around with the SL Hook Flash min and Max timers but still no joy?

As I say, other feature codes are accessible without pressing the flash key such as call forward. But for some reason 381 wont work?

3

MiVoice Office 250/Mitel 5000 / Re: Single Line Devices unable to access system speed dials via the feature code 381

« on: June 28, 2017, 09:19:41 AM »

Thanks for getting back to me so quickly.
Even though the SL devices can still enter other feature codes would this be related to the Hook Flash timers.
The SL Hook Flash Max time is currently set to 15 Hundredths and the SL Hook Flash Min time is currently set to 7 Hundredths.
Any suggestions on what I should set it too?

4

MiVoice Office 250/Mitel 5000 / Single Line Devices unable to access system speed dials via the feature code 381

« on: June 28, 2017, 06:33:10 AM »

Has anyone ran into this issue before?
We have a site who has several Single Line devices (Analogue DECT handsets) that require access to the system speed dials.
Unfortunately when the user tries to dial 381 we get a repeated error tone? However the Single Line devices can enter other feature codes such as 355 for call forwards.

Feature code 381 however does work for digital and IP handsets.
I've check all the class of services and as far as I can see all types of handsets have the same class of service.

Any advice would be much appreciated.