Messages

1

MiVoice Office 250/Mitel 5000 / Re: Can't call DID that has been ported out of the system

« on: May 08, 2017, 01:56:31 PM »

DND ON, you were right.  Thank you for pointing me in the right direction.  It took a little work to make it through the carrier escalation process and to someone who knew where the problem lied.  It turns out it wasn't even her area but she knew I would get the run around if she didn't just handle it.

They hadn't reprogrammed one of their switches which still had the number listed as not ported out.  Within 5 minutes of speaking to her, the problem was fixed.

I really appreciate everyone's help and insight.

2

MiVoice Office 250/Mitel 5000 / Can't call DID that has been ported out of the system

« on: May 05, 2017, 01:25:26 PM »

Hello and thank you in advance for your assistance.

I am a new IT employee at the company and no one here knows how to administer our old Inter-Tel 5000 system.  I have figured out how to get into the DB programming console and I have stumbled my way through most of it, learning as I go.  I have found the call routing tables with all of the DID patterns.

We had a DID that they decided to port out of the system.  I have removed that DID from the call routing tables.  When I call that number from an external phone such as my cell phone, it rings the new destination like it is supposed to.  When I call it from a phone in the Inter-Tel system, it rings the default extension (the operator) in our system.  I am speculating that the system still believes the DID should be routed somewhere back into the system and it will not send it out to the PSTN.  That speculation could be way off base.

Does anyone have any suggestions on how I can enable employees to call this number using our Inter-Tel system?