Messages

1

MiVoice Office 250/Mitel 5000 / Re: Call Recording

« on: April 04, 2017, 12:50:13 PM »

The new Phone Manager server now supports Call Recording with version 5.0 so that is now an option as well. This also gives you access to a server that can support other features.

I'd just come across this. Looks like it was only recently announced? And it is effectively OAISYS Talkument rolled into Phone Manager?

2

MiVoice Office 250/Mitel 5000 / Re: Press Line Key to Answer on Non Ringing Station

« on: April 04, 2017, 11:02:00 AM »

We have the same requirement and at the minute have 4201 programmed as a local speed dial on each device.

However - and somebody might be able to confirm this for me too - it looks like 6.2 includes this feature? We are updating to 6.2 this week - but from the release notes:

The MiVoice Office 250 Release 6.2 introduces a new phone key type, Park/Pick-up in the dropdown list in Keymap programming. A new timer, Park Recall is also added for calls parked with Park/Pickup Key.
The default value for the Park/Pickup Key is 180 seconds and the valid Range is 30-600 seconds.

The user can configure Park/Pickup Key for the following entities:

• Phone keymaps
• Programmable keys for a phone
• PKM modules

This new key type can be used to:

• Park calls
• Pickup calls parked by you, or call parked by another phone using an appearance of the same key.
• Pickup Group calls with the press of one button.
• Provide a visual indication of calls that can be picked up.

Which looks promising.

3

MiVoice Office 250/Mitel 5000 / Re: Call Recording

« on: April 04, 2017, 10:55:57 AM »

Yes. Managed. Traffic goes to/from our provider on a single IP address.

I'm guessing therefore that Tracer "intercepts" the traffic before it gets to the WAN?

4

MiVoice Office 250/Mitel 5000 / Call Recording

« on: April 04, 2017, 09:57:08 AM »

Hi all

What do you currently use/recommend for call recording?

At the moment I have my calls recorded by the provider end, rather than on-premis. The system is web based and a bit slow and kludgy. The archiving tool is also a bit flaky so I'd like to look at bringing our recording locally.

I have 20+ SIP trunks which need recording. We have TIM Plus for our wall boards, and Mitel Phone Manager on desktops. I know both of these are extendable to include recording calls - are they any good, or should I look elsewhere?

Thanks in advance for any tips!