Messages

1

MiVoice Office 250/Mitel 5000 / Re: Error when run Database

« on: February 15, 2022, 09:54:04 PM »

Never seen this one, but looks like an interface specific error... Meaning your network adapter maybe? This isn't the Microsoft Access issue...

Thank you for the reply but Since the System Administration  & diagnostic software working fine with no issue, I'm not sure the issue is related to the network interface

2

MiVoice Office 250/Mitel 5000 / Error when run Database

« on: February 15, 2022, 04:56:33 PM »

Hi All,

I got the error "unable to start DB programming session HRESULT=0x80040154" when I try to lunch the database I tried to repair the Microsoft Database Engine 2010 but no luck.
The Mivoicve office Admin & Diganosic working fine.
See attached file with error

3

Mitel MiVoice Business/MCD/3300 / tcpump command not found

« on: January 25, 2022, 12:10:29 PM »

Hi All

I have Mivoice Business release 9.1.0.92, When I try to login through butty to shell and run tcpdump for traffic monitor I got tcpdumo command not found.
Can someone help me to active the tcpdump to the shell?

Regards,

4

Mitel MiVoice Business/MCD/3300 / Re: Micollab doesn't notified the incoming call with Mivoice Business

« on: February 04, 2021, 04:02:03 PM »

Issue Solved by restarting PBX_PROXY service in MiCollab Client Service Diagnostics.

5

Mitel MiVoice Business/MCD/3300 / Re: Micollab doesn't notified the incoming call with Mivoice Business

« on: February 04, 2021, 08:51:11 AM »

2199 should be : multidevice (license) = deskphone
2*199  : multidevice license = sofphone


then create multidevice groupe 2199 put in 2199+ 2*199

I already created two multidevice for the main ext 2199 and for the softphone 2*199, see image below.
My issue started when the caller dial ext 2701 or ext 2702, I didn't get a notification on my micollab, please see the second image

6

Mitel MiVoice Business/MCD/3300 / Re: Micollab doesn't notified the incoming call with Mivoice Business

« on: February 03, 2021, 10:07:34 PM »

You need to create a second extension for your main line as uc endpoint. Then create a multidevice group

Thank you for your reply, the problem I run out of the Licenses to create a new UC user
Is there any other way?

7

Mitel MiVoice Business/MCD/3300 / Micollab doesn't notified the incoming call with Mivoice Business

« on: February 03, 2021, 07:25:37 PM »

Hi Guys,

I have HotDesk extension 2199 assigned it to one of the 6920 phones, now I created 3 dummy lines (2701-2703) and set them as Key System on the first three buttons for ext 2199.
I set up the incoming call to ring on Huntgroup 2801 and I programmed the 3 dummy lines as a member for this Huntgroup.
I can see the incoming call ring on the 6920 phones but I can't see any notification on micollab application on my laptop?
and If I call the ext 2199 directly from another extension or from outside, I can see the notification popup on my laptop screen

Any Idea?

Reagrds,

8

Mitel Software Applications / automatic micollab invitation

« on: January 20, 2021, 03:58:35 PM »

Hi All,

Guys, how can I stop Micollab from sending automatic deployment invitation to the users after I create them?
I was setting a new micollab server and after I added the users through the bulk deployment, I got email from our customer saying that we received email from you.
the micollab setting>> Email-Welcome was disabled.

Reagrds,

9

Mitel Software Applications / One-Way audio

« on: November 03, 2020, 10:59:52 PM »

Hi All,

I have an issue with one of our customer they have an External Mbg with IP 192.168.200.211 and two locations when softphone user with ext 13*49 call the desk phone 1244 getting one-way audio, Please check the .pcap file attached.
Anybody else had this issue before?

Regards,

10

Mitel MiVoice Business/MCD/3300 / Re: Error deploy users with Micollab

« on: October 06, 2020, 01:59:00 PM »

Yes its Multi-Device service Level, pelase find the setting for the user template in the attached files

11

Mitel MiVoice Business/MCD/3300 / Error deploy users with Micollab

« on: October 05, 2020, 12:27:43 PM »

Hi Everyone,

I got the following error (Failed to create group (MDUG_STANDARD)) when I try to create a users from the Micollab.
I have the enough licenses for IP devices and Multi- devices.

Regards,

12

MiVoice Office 250/Mitel 5000 / Re: Volume issue

« on: March 18, 2020, 04:47:58 PM »

Thank you for the reply,
But even when I tried to adjust the volume with mitel 8528 digital phone didn't work for me.

13

MiVoice Office 250/Mitel 5000 / Volume issue

« on: March 18, 2020, 09:28:31 AM »

Hi,

I have a 5330 IP phone with Mitel Mivocie office release 6.3.7.78, I couldn't adjust the Volume for Handset tone and speaking volume from the Mivoice office 250 System Administration & Diagnostic, Anyone has any idea how?

14

MiVoice Office 250/Mitel 5000 / Re: dial out from multiple DID nummber

« on: August 20, 2019, 02:47:27 PM »

Perfect !!! thank you for reply

15

MiVoice Office 250/Mitel 5000 / dial out from multiple DID nummber

« on: August 20, 2019, 12:19:39 PM »

Hi All,

We have a customer they have SIP trunk with one account (92002) and they have more that one DID. Can I setup one phone to call out from more than one DID?
for instance, the user can push a button to show his caller party number as 519xxxxxxx
and another button to shown caller party number as 226xxxxxxx

Platform: Mivoice office 250 with release 6.1.3

Regards