Messages

1

MiVoice Office 250/Mitel 5000 / DEE from multiple extensions

« on: March 31, 2017, 10:22:21 AM »

Is it possible to use DEE or any other method to do the following:
Call single extension>forward to multiple extensions>then those extensions forward to cell phones if not picked up internally?
Any help would be greatly appreciated. TIA.

2

MiVoice Office 250/Mitel 5000 / Re: Question about call recording in Real-Time?

« on: February 21, 2017, 04:04:40 PM »

I know this question is forever old. I'm just now setting up RAC on our Mitel 5000. We are running into the same issue you were. I was wondering if you got that issue resolved? I am also running into an additional issue where if the outside caller hangs up first I get the IC to REC message like you were getting. Any response would be greatly appreciated.

3

MiVoice Office 250/Mitel 5000 / Re: Two people checking one mailbox at the same time

« on: November 10, 2016, 08:22:43 AM »

Since I'm new to the phone system management, I'm guessing they are using the built in voicemail since each site has their own voicemail EXT and I can manage the mailboxes from the MiVoice DB manager.

4

MiVoice Office 250/Mitel 5000 / Re: Two people checking one mailbox at the same time

« on: November 09, 2016, 03:55:26 PM »

@Tech Electronics,

No we do not. At our main site we can literally have two phones dial into one phones VM box at the same time. Our upper management is wanting this at our new satellite office but I am newish to the Mitel 5000 system so I wasn't sure if there was a setting I was missing on the new phone system on the phone system at our satellite office.

PS: This isn't just a fluke on one phone at this office we can dial into all the phones at our main office from 2 phones at the same time.

5

MiVoice Office 250/Mitel 5000 / Re: Two people checking one mailbox at the same time

« on: November 09, 2016, 10:36:15 AM »

This must be a flaw in the DB version we are running at the one site. At one of our sites which is running 6.0.11.81, we can have multiple people check a single mailbox. At our new site that we installed the new system which is running DB version 6.2.2.13 we cannot check a mailbox by multiple people. Not sure if that is and upgrade or not lol

6

MiVoice Office 250/Mitel 5000 / Re: Two people checking one mailbox at the same time

« on: November 09, 2016, 08:58:01 AM »

dwayneg & acejavelin here is what I am talking about.

Example EXT 248 I can have two people on 2 different phones checking EXT 248's voicemail box at the same time however
              EXT 179 I can only have one person checking this extensions voicemails at a time.

What I would like to be able to do is have multiple people be able to check EXT 179's voicemail at the same time. Just as I can EXT 248.

7

MiVoice Office 250/Mitel 5000 / Two people checking one mailbox at the same time

« on: November 08, 2016, 04:22:39 PM »

I currently have multiple EXTs that have the ability to allow multiple people to check one voicemail box at the same time. However I did not configure this so I am not sure how this is configured. We have installed a new phone system and need to setup this ability on some of the phones on this system. If anyone knows how to do this and could share that knowledge it would be greatly appreciated.