Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5320 / No call to reserve transfer

« on: January 22, 2019, 11:01:02 AM »

i found the issue
reading through posts on here, i came across an issue to do with acd stuff (we dont use that), but reading that post, and looking at options, i found the error......

I went into:
System > Phone Related Information > Flags > Hunt Group - Remove

And found the ext 327 in there, removed it, all is good!

2

MiVoice Office 250/Mitel 5000 / Mitel 5320 / No call to reserve transfer

« on: January 22, 2019, 10:54:18 AM »

Hi all,

Am stuck, and puzzled with something!
We have a Mitel 250 Controller, using Mitel 5320/5330 handets...

I have 4 pickup groups, all have worked fine for ages
In the past few weeks, 1 handset, which belongs to my pickup group  no. 12    , is no longer playing ball!

IE:  Person from ext 330 dials the dude on 327 (same hunt/pickup group), but if anyone on ext 328, 329, 331, 332 tries to pickup the call, the message appears on the handset showing:       NO CALL TO REVERSE TRANSFER~

All other extensions allow pickups, its this 1 ext with number  327  that's having a bad day, it can transfer calls and so on, but no one can pickup its phone....
I was told, that a few weeks ago, a user diverted the phone to there mobile phone, then took off divert the following day, but since then, the users think the call pickup has stopped.

When I log into the 250 controller, and check the settings for each extension in that same pickup group, all options look the same (I am NON tech for Mitel, I just know a little bit of admin stuff....)

Any ideas ?

3

MiVoice Office 250/Mitel 5000 / Dialing out = Dials something else ?

« on: March 21, 2018, 02:38:18 PM »

Hi all, hard one to explain!   (I have raised a fault call with my tele supplier, but they are slow to respond    )

We have Mitel 250 controller + 5320 handsets...  (SIP , with SonicWall NSA2400 inbetween SIP provider and mitel controller)
All has been working OK since installation (April 2016)
Today, something odd happening..

We have speed dials setup to our mobile numbers....
When you press the Directory button, select '2' for Outside calls, and then pick the name from the list, in most cases, it dials out to the mobile number and the person answers, all good...
But a few occasions, you dial person F from say, ext 210, and rather than the mobile number ringing, I hear a Spanish auto answer voice, and then a translation saying "the number your calling is unavailable, please try again later".....
So I try the same again, and I get same response....
I then try from a different extension, say 215, and dial person F, and I get through to that person OK.......

Have asked my users to keep me in the loop, but it appears that some of the mobile numbers we have in our speed dial list (or even just dialing the number from the keypad), it appears on some handsets (extensions), whether I dial Person F, person G, person S, person W, from different extensions, we either get through to our guys, or we get this Spanish message followed by an English translation after......

Possibilities ?
Problem with the SIP Provider not able to route calls ?
We have been hacked ?
We got a strange bug in the system, and a reboot should fix it ?
We need our tele supplier to provide some support instead of ignoring my emails ?

When you dial a number, and say it goes to this Spanish auto answer, the number I am dialing is showing on the handset....  is it possible to see via the software (Mivoice 250 admin) that the outgoing call from that phone is actually dialing the number I can see on the handset ?

4

MiVoice Office 250/Mitel 5000 / Re: MiVoice UC360 on the Office 250 System

« on: December 21, 2017, 09:50:39 AM »

if only that were an option !
cheers for the input guys

5

MiVoice Office 250/Mitel 5000 / Re: MiVoice UC360 on the Office 250 System

« on: December 21, 2017, 09:14:46 AM »

Cheers for the reply...
Don't think I have a F license, I have just the normal licenses that go with the phones.....

I think this one is going to be best left with the pro's!
Cheers

6

MiVoice Office 250/Mitel 5000 / MiVoice UC360 on the Office 250 System

« on: December 21, 2017, 06:45:07 AM »

Hey guys,
Before I put the job order out to our telecom's firm, I would like to try and setup a unit myself if possible.,...

We have a Mitel Office 250 SIP system, with 30 active phone (5330 handsets) extensions and 2 spare unused extenions.
We have 7 SIP trunks.
I just purchased on the cheap side, a MiVoice UC360 Voice conference unit.

When I add phones onto our network, I do the usual   *** ext number , and hold SEND Key for a few seconds   to register the number.......
The UC360 doesn't do this      Which makes me think its not going to be a simple setup ?
The unit picks up DHCP, but from the range set for our computers, rather than the block of 40 DHCP assigned addresses for phones....

Is it safe to say a lot of config works needs to be done on the Office 250 controller to allow the use of a UC360, and to a non-trained Mitel guy like myself, this is something best left to the professionals ?

7

MiVoice Office 250/Mitel 5000 / Re: Changing system time on MiVoice 250

« on: January 05, 2017, 10:59:37 AM »

Hiya
Yes, I see that window each time I load up the software, but as much as I can see the date & time, and showing NTP enabled, I cant click on either 1 to make a change...
Just checked in IP Settings, it gets the time from:   Europe.pool.ntp.org   (although IP shows blank mind)

8

MiVoice Office 250/Mitel 5000 / Changing system time on MiVoice 250

« on: January 05, 2017, 04:44:40 AM »

Hey guys,

Is there a way of changing the system time on the MiVoice 250 (using the programming software) ?
The system time is 4 minutes behind, and shows on all client handsets....
IP Phones using SIP.
I never configured the MiVoice 250 when it was setup, so unsure of NTP is set, and if it is, how to change the NTP settings, etc
I did a search on here for changing the time, but didn't find how to do the above...

9

MiVoice Office 250/Mitel 5000 / Re: Manual Night Mode vs Auto Night mode - Manual wins ?

« on: January 05, 2017, 04:35:48 AM »

Hi all,
Cheers for the replies (been off work since I posted this, holiday leave)...
Sorry, Day/Night mode = stuies Auto Night mode! (choice of wording!     )

and yes, pressing the Night mode button on the reception phone (5340) overrides the STAR commands that determine when to be in Day/Night mode

10

MiVoice Office 250/Mitel 5000 / Manual Night Mode vs Auto Night mode - Manual wins ?

« on: December 23, 2016, 05:47:06 AM »

Hi all,
On our Mitel 250 controller, I have "Auto Night Mode" enabled...
IE:  Mon-Thurs, at 09:00 - Night Mode Turns OFF, and at 16:59, it Turns ON... (or the other way round, whichever it is! )
Works ok which is cool...

What I need to know is, if I press the "Night Mode" button on the main Reception phone, does that override Any auto settings ?
IE:  We press NIGHT MODE at 12pm today, and then when we come back to the office on Tuesday 3rd Jan, we press NIGHT MODE again to enable the phone system to take calls, and then our Auto Night Mode should start as normal at 17:00

Just need to know that if you press the NIGHT MODE Button, it overrides any Auto setting ?  as wouldn't want the phone system springing into life on Monday when no one is here!!

11

MiVoice Office 250/Mitel 5000 / Re: 5330 Phone - You have 1 Message (but where ?!)

« on: November 29, 2016, 05:34:19 AM »

Cheers for the replies guys
and helpful stuff too !

12

MiVoice Office 250/Mitel 5000 / Re: 5330 Phone - You have 1 Message (but where ?!)

« on: November 15, 2016, 04:42:10 AM »

Got it sorted now 
Cheers guys, from you saying about the message thing led me to the (x) 367 feature...
bit more reading, and found that (x) 365 *   clears the messages!
sweeeeeeeeeeeeeeeeet
Cheers guys!

13

MiVoice Office 250/Mitel 5000 / Re: 5330 Phone - You have 1 Message (but where ?!)

« on: November 15, 2016, 04:19:14 AM »

I just did this from someone elses phone to my phone:
(x) (Feature key) + 367  , then dialled my ext (220)...

It now says on my phone = You Have 1 Message ! 
so as you guys said, that's how the message thing is appearing on the phones...

Big question now, how do I clear it from the phones!

14

MiVoice Office 250/Mitel 5000 / Re: 5330 Phone - You have 1 Message (but where ?!)

« on: November 15, 2016, 04:12:38 AM »

When we press the 'Mail envelope' button on the phones, it brings up the "Do Not Disturb" menu options (Select DND MSG # (01-20:  )
Think the Comms firm who set it up for us weren't very good!

Was hoping there was a feature command I could dial to get rid of the code, or change something on the main console (DB programming tool for the 250)

15

MiVoice Office 250/Mitel 5000 / 5330 Phone - You have 1 Message (but where ?!)

« on: November 14, 2016, 11:58:41 AM »

Hi all,

Got a strange one here... I have the Mitel 250 System using Mitel 5320/5330 handsets over SIP....
1 user has a message on his phone that says "You have 1 Message"..
His phone is a Mitel 5330, with the cordless Bluetooth receiver....

Users dial 2501 to get into there VoiceMail and so on...
This user dials 2501, and it says you have no messages nor any saved messages...
I have direct dialled his phone, left a message, listened to playback and then deleted, but phone still shows "you have 1 message" and flashes the orange lamp....
I have rebooted the phone 3 times, but still nothing, same old message...

Any ideas what it could be, and how I get rid of it ?