Messages

1

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email delay

« on: July 28, 2016, 04:47:51 PM »

I think I may have been unclear in my original post. It was set up to send .mp3 attachments but I switched everything over to .wav hoping that would help. We have less than 10 users set up with vm to email so I don't think volume/processing power is the issue. Our CPU and ram usually have lots of head room. I'll try contacting Mitel direct, thought I would check here first to see if anyone else had experienced the same issues. Thanks for the response!

2

MiVoice Office 250/Mitel 5000 / Voicemail to Email delay

« on: July 22, 2016, 02:40:08 PM »

I have been having an issue for a few months now that I can't seem to find any info about and haven't been able to find a solution. Our system is a 5000CP running 5.0 firmware. Voicemail to email has been configured for several years and hasn't ever had problems until recently.

It stopped working for a few weeks, and then when it started sending email again the attached messages were 13-14 days old. It consistently sends email, but it never seems to catch back up to the current date. Shutting the system down and powering it back up doesn't seem to change the frequency/speed of messages being sent.

The exim logs don't indicate messages being hung up in a queue, it seems like the problem is with avdap or some other process not converting the messages in time. I have tried using both mp3 and wav attachments and it hasn't made a difference. I don't know what to do to get it back on track, anyone else had an issue similar to this?