Messages

1

MiVoice Office 250/Mitel 5000 / Meet Me Conference extension activation

« on: January 21, 2016, 03:47:32 PM »

We use the Meet Me Conference feature quite a bit and have had no problems.

Today, however, a conference was to start during our lunch hour, while the receptionist is away and the auto attendant on.

Individuals calling in could not access the Meet Me Conference as the extension was unavailable.

How do I make the extension available for these situations?

Colin

2

MiVoice Office 250/Mitel 5000 / Re: Remote 53xx back in office issue

« on: November 30, 2015, 05:03:28 PM »

I found out how to reset the phone to factory defaults and service returned as expected.

Cheers.

3

MiVoice Office 250/Mitel 5000 / Remote 53xx back in office issue

« on: November 30, 2015, 12:49:12 PM »

Having resolved my issues with setting up a remote 53xx phone I now wish to get my test phone to work in the office again.

First I modified the phone's NAT address type back to Native and the Call Configuration back to local.

Then I plugged in the phone and took it out of Teleworker mode by selecting No.

Is there something more to do?  The phone is not reconnecting to the office 5000 system.

Note: I have not left the system settings for use by a remote phone as I will have one in a day or so.

4

MiVoice Office 250/Mitel 5000 / Re: Remote 53xx not reaching TFTP

« on: November 30, 2015, 11:33:04 AM »

Problem solved.

Turns out the firewall settings had implemented both for incoming and outgoing connections.  When outgoing was removed the phone was able to connect fine.

Thanks for your help.

5

MiVoice Office 250/Mitel 5000 / Re: Remote 53xx not reaching TFTP

« on: November 25, 2015, 01:11:35 PM »

All this for one phone. Of course, if one phone can be made to function, then several others may follow.

I opened up all the UDP ports and the TFTP connection was resolved.

Must be other issues as the contacting server screen gets stuck now.

6

MiVoice Office 250/Mitel 5000 / Re: Remote 53xx not reaching TFTP

« on: November 25, 2015, 09:28:19 AM »

My firewall guy came back with the following explanation:

The problem here is that TFTP will initiate the transfer on port 69 but will renegotiate a new data transfer port randomly with the client. This is why it works when all the ports are opened.

Is there a setting somewhere on your server where you could set a predefined port range for TFTP data transfers? If you can define a port range you could then open this range in the Fortigate.

Does this ring true and is it possible to specify a range with the 5000 system?

7

MiVoice Office 250/Mitel 5000 / Re: Remote 53xx not reaching TFTP

« on: November 24, 2015, 10:45:22 PM »

Acejavelin, thanks for looking.

I figure it is firewall related also as the phone connected just fine with all ports open.

Cheers.

8

MiVoice Office 250/Mitel 5000 / Re: Remote 53xx not reaching TFTP

« on: November 24, 2015, 07:41:23 PM »

Hi,

Yes to all the ports mentioned plus,

TCP 5570
UDP 6604-7039

I have tried to verify via the firewall log (Fortigate 100) what ports are being used but could not find anything being blocked.

Cheers.

9

MiVoice Office 250/Mitel 5000 / Remote 53xx not reaching TFTP

« on: November 24, 2015, 02:48:00 PM »

I have read numerous postings about setting up remote 53xx phones and configured my firewall with the ports mentioned.  Unfortunately, I am still unsuccessful in connecting.

As a test I opened all ports to our 5000 system and the remote phone connected without any issues.

When I applied the ports the remote computer gets stuck at the TFTP Main page before continuing on to Contacting Server.

I have revisited the port numbers several times and all seems correct.

Any ideas?