Messages

1

MiVoice Office 250/Mitel 5000 / Re: Reporter Information Not Updated

« on: May 02, 2017, 02:11:15 PM »

Hey TE,

You're right....our CSM Server wasn't running. 
A reboot on the server fixed the issue.

Thanks for the help!

-T

2

MiVoice Office 250/Mitel 5000 / Reporter Information Not Updated

« on: May 01, 2017, 05:58:51 PM »

Hey Mitels,

We are running Mitel 5000 in our environment and have a dedicated server running Mitel Customer Service Manager and IBM DB2 database.
I recently noticed that the reports generated from Reporter application only contained outdated information and I could see that the table CTI_CALLLOG_TODAY does not have the most recent information as well. The time of the latest entry on the table was recorded long time ago.

Can someone point me to the right direction so that we can get this issue resolved? Are there any logs that we can check for the possible causes?
Thanks!

-T

3

MiVoice Office 250/Mitel 5000 / Re: Outgoing Caller ID - Party Name

« on: August 31, 2015, 03:52:26 PM »

Thanks for the quick replies, I will contact and check with our carrier first. 

4

MiVoice Office 250/Mitel 5000 / Outgoing Caller ID - Party Name

« on: August 31, 2015, 02:28:37 PM »

Hey Everyone,

I am hoping to get a quick answer from you professionals while going through admin. manual and forums for this issue.
Basically my issue is that - Our outgoing calls does not have our names shown on the caller ids.

We are using PRI service. Under Devices -> Phones ->Test Number -> Calling Party Name, it is manually set to a name.
As of now, for all outgoing calls, we are only seeing our phone numbers and 'Unknown Caller' on recipient's caller id.

Can anyone point me to the right direction??

Much appreciated.

-T