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Mitel MiVoice Business/MCD/3300 / Re: ACD - Best Practices/Configuration
« on: December 06, 2019, 04:03:09 PM »
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Mitel MiVoice Business/MCD/3300 / ACD - Best Practices/Configuration
« on: December 05, 2019, 02:46:36 PM »
I have been asked to assist with re-configuring the ACD on our 3300 controller and am looking guidance on how best to set it up. I would love to find a best practices document and/or a configuration template. Please let me know if you have that type of information. I would also appreciate words of wisdom...you know like...lessons learned. Thanks.
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MiVoice Office 250/Mitel 5000 / Re: Cordless Phones
« on: September 14, 2015, 02:32:35 PM »
TE,
Thanks for replying. What I need is a cordless/wireless phone that will connect to the Mitel 5000 and be able to receive incoming calls just like any regular digital Mitel 8528. The customer will carry this phone with them and be able to answer any of their incoming calls - more than one line. The distance between buildings is too great to use a hands free headset. I do not have any experience with the Duraphone or Mitel's global wireless solution utilizing APs. The Mitel 5610 is too dainty for this type of facility.
Just a note...the customer could do this with their old Norstar system using ATA. I understand how to connect a cordless phone to the analog port on the 5000 and use that phone as a extension where calls can be transferred to and outbound calls can be made. According to our technicians, incoming calls cannot be programmed to ring the cordless phone extension.
I hope this make more sense
Telcogirl
Thanks for replying. What I need is a cordless/wireless phone that will connect to the Mitel 5000 and be able to receive incoming calls just like any regular digital Mitel 8528. The customer will carry this phone with them and be able to answer any of their incoming calls - more than one line. The distance between buildings is too great to use a hands free headset. I do not have any experience with the Duraphone or Mitel's global wireless solution utilizing APs. The Mitel 5610 is too dainty for this type of facility.
Just a note...the customer could do this with their old Norstar system using ATA. I understand how to connect a cordless phone to the analog port on the 5000 and use that phone as a extension where calls can be transferred to and outbound calls can be made. According to our technicians, incoming calls cannot be programmed to ring the cordless phone extension.
I hope this make more sense
Telcogirl
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MiVoice Office 250/Mitel 5000 / Re: Cordless Phones
« on: September 11, 2015, 11:49:28 AM »
I have looked at the 5610 and it seems a bit dainty to use in warehouses, so I really haven't looked at it as an option. I am researching Mitel's IP-DECT System of wireless APs and phones. I anticipate this to be cost prohibitive, which is why I was asking about Duraphone. Thanks.
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MiVoice Office 250/Mitel 5000 / Re: Cordless Phones
« on: September 11, 2015, 08:36:42 AM »
TE,
Thanks for responding. Will the duraphone to act like any other mitel phone? For example can I program it to ring incoming lines? Or, does it just act like an any other analog extension, rings only when call is transferred to that extension?
I need a solution that will allow incoming lines to ring and be answered on a cordless/wireless device. I am starting to review Mitel IP-DECT.
Thanks for responding. Will the duraphone to act like any other mitel phone? For example can I program it to ring incoming lines? Or, does it just act like an any other analog extension, rings only when call is transferred to that extension?
I need a solution that will allow incoming lines to ring and be answered on a cordless/wireless device. I am starting to review Mitel IP-DECT.
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MiVoice Office 250/Mitel 5000 / Re: Cordless Phones
« on: September 10, 2015, 09:33:05 AM »
Thank you akuhn. I will investigate longer range headsets as an option. 
I am looking into Duraphone by Engenius, but so far it is looking like only an IP solution. Twinning will not work due to warehouses being metal buildings and cell coverage is not very good and not available in all warehouses.
I am looking into Duraphone by Engenius, but so far it is looking like only an IP solution. Twinning will not work due to warehouses being metal buildings and cell coverage is not very good and not available in all warehouses.
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MiVoice Office 250/Mitel 5000 / Cordless Phones
« on: September 10, 2015, 08:12:11 AM »
I have a customer with a true need for a cordless phone. They have a Mitel 5000 digital system. This customer has multiple warehouses that are too far apart for a wireless headset. Mitel's 5610 is not a workable solution for the environment. I am struggling to find a solution. All help or advice will be appreciated
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MiVoice Office 250/Mitel 5000 / Daylight Savings time
« on: August 20, 2015, 11:13:06 AM »
Regarding a digital 5000 system - is there somewhere in programming to set the time to automatically update for daylight savings? If the controller has internet connectivity is there a way to have it poll a time server? I work with customers in both scenarios. Many thanks.
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MiVoice Office 250/Mitel 5000 / Re: Name on Voicemail box wrong when played back
« on: August 06, 2015, 04:48:20 PM »
DwayneG,
Thanks for replying. Yes the name is correct. It has been recorded and re-recorded multiple times. When voicemail answers the system identifies the correct name for ext. That is why this is so weird. Yes this is a standalone site.
Thanks for replying. Yes the name is correct. It has been recorded and re-recorded multiple times. When voicemail answers the system identifies the correct name for ext. That is why this is so weird. Yes this is a standalone site.
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MiVoice Office 250/Mitel 5000 / Name on Voicemail box wrong when played back
« on: August 06, 2015, 02:48:22 PM »
We are experiencing a weird issue. Personal Voicemail boxes are configured for ext. 221 and 222. The name, passcode, and greeting have been set up correctly on both boxes. Ext 221 calls 222 and leaves a message. When 222 listens to the message the system states that a message has been left by the name on ext 222 not the name on ext 221. This is not happening on any other extensions. The system is a 5000 with current software and 8528 phones. Originally Unified Messaging was disabled on the system, then enabled when the customer wanted to use the voicemail. We are stumped. Any help will be truly appreciated.
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MiVoice Office 250/Mitel 5000 / Re: Individual Hold vs System Hold
« on: August 03, 2015, 10:43:03 AM »
Thank you so very much. I will take your information and investigate further. The system was in place before I began my job here. I will update later.
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MiVoice Office 250/Mitel 5000 / Individual Hold vs System Hold
« on: August 03, 2015, 09:56:14 AM »
I have a customer complaining about the fact that when she places an incoming call on hold the light on the button is the same as if any other desk set placed the line on hold.
There are four incoming lines that are in a hunt group and all desk sets ring at the same time.
She would like to be able to distinguish which line she put on hold at her desk set.
Will someone please help me understand how I might accomplish this for her?
There are four incoming lines that are in a hunt group and all desk sets ring at the same time.
She would like to be able to distinguish which line she put on hold at her desk set.
Will someone please help me understand how I might accomplish this for her?
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