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MiVoice Office 250/Mitel 5000 / Auto Answer For External Calls??
« on: May 29, 2015, 02:59:24 PM »
New Mitel 5000 system less than 2 years old. The owner likes to have his calls screened. We have two options:
1) Place call on hold, intercom owner (which will auto answer to hands free on his end), determine whether he wants the call through intercom. If yes, have owner hang up, transfer call to his extension for him to pick up. Problem is he often disconnects the call in this process as he uses hands free headset or handset.
2) Use transfer announce which works great because the owner just stays on the line and the call is connected after being announced if he wants the call. However, when using transfer, the owners extension will NOT auto answer to hands free on his end which is where the hang up is.
Any suggestions on this issue? Is there anyway to do autoconnect/hands free when using transfer??
Thank you very much for any suggestions or help on this!
1) Place call on hold, intercom owner (which will auto answer to hands free on his end), determine whether he wants the call through intercom. If yes, have owner hang up, transfer call to his extension for him to pick up. Problem is he often disconnects the call in this process as he uses hands free headset or handset.
2) Use transfer announce which works great because the owner just stays on the line and the call is connected after being announced if he wants the call. However, when using transfer, the owners extension will NOT auto answer to hands free on his end which is where the hang up is.
Any suggestions on this issue? Is there anyway to do autoconnect/hands free when using transfer??
Thank you very much for any suggestions or help on this!