Messages

1

MiVoice Office 250/Mitel 5000 / No Access to System Admin and Diagnostics

« on: September 18, 2020, 03:50:42 PM »

I have a Mitel 5000 and I have not logged in for a very long time.
Now I need to verify feature codes but when I try and log in to the Sys Admin program I get a message "AWS webpage and diagnostics are not authorized by customer".
This is a legit system that we have had for about 7 years now. I don't have a support person to call or a service agreement with anyone so I am at a loss as to what to do next.

2

MiVoice Office 250/Mitel 5000 / Re: Added new phone- No two way audio

« on: May 18, 2015, 03:22:57 PM »

I did the copy and paste for the IP Settings but unfortunately it did not work.

3

MiVoice Office 250/Mitel 5000 / Re: Added new phone- No two way audio

« on: May 18, 2015, 02:30:24 PM »

OHHHH... Duh.   

Ok I did that, went to another phone, pinned it with the extension and same thing. When I went to the new employees office and pinned with another extension it worked perfectly. So my guess is that the phone is ok, the device must not be programmed properly. So how can I check that? I know the static IP is good, I have the subnet correct 255.255.255.0.... I know I am missing something though.

PS - I really appreciate your help, my vendor is nowhere to be found and I am trying to get the new employee up asap. Thanks!!!

4

MiVoice Office 250/Mitel 5000 / Re: Added new phone- No two way audio

« on: May 18, 2015, 12:22:35 PM »

It is both on the handset and speaker, no audio either way. Also when calling external numbers there is no ringing sound while I wait for an answer. It will connect but no sound on either end.

I moved the phone to another desk and did what you asked (un-pin and re-pin) but no luck, same problem. No audio.   

Edit - Just to make sure I did it right though.... The phones have a static IP so no PIN required. What I did was go to the other desk, unplug the working phone and plugged in the non working one and got the same result. Should I change the IPs???

Update - changed the IP to a working phones IP address, no change.

Is there a possibility that it is bad cabling? Edit - Tried connecting direct to switch, no luck there either.

5

MiVoice Office 250/Mitel 5000 / Re: Added new phone- No two way audio

« on: May 18, 2015, 11:48:30 AM »

I confirmed that the phones are on the same network as the 5000.
And yes, subnet matches all other phones. Thanks.

6

MiVoice Office 250/Mitel 5000 / Added new phone- No two way audio

« on: May 18, 2015, 11:05:29 AM »

I have a Mitel 5000 with 5330 phones throughout the office. I purchased a new phone from Amazon for a new employee, plugged it in, set the static ip, gateway, etc., and everything seemed ok, display is good, no error messages on startup.... but when the phone rings the employee cannot hear callers and the end user doesn't hear my employee. There is no audio either way.
I am no expert by any means so it may be a simple solution but any help is appreciated. Thanks so much.

*Note - this is on both extension to extension calls and to external calls.