Messages

1

MiVoice Office 250/Mitel 5000 / Re: MOH not playing Getting ring back Instead

« on: September 26, 2018, 08:08:48 PM »

I apologize for the delay in responding. Hurricane Flo has had us in a frenzy as you  can imagine.
It was the sip trunk group setting. I set it for use next source and took care of it. Not sure how it got changed.

2

MiVoice Office 250/Mitel 5000 / MOH not playing Getting ring back Instead

« on: September 19, 2018, 03:39:58 PM »

I have a 250 running 6.0 serv pack 1. When a caller rings in the customer wants the caller to hear the MOH. However, they hear the ring back. I have the Star, Hunt groups and phones set to 5000cp for all audio for calls settings.

The MOH works if call is placed on hold.

Any help would be apreciated.

3

MiVoice Office 250/Mitel 5000 / Re: Co not showing CID during call

« on: August 17, 2018, 07:31:35 AM »

They are using loop start.

4

MiVoice Office 250/Mitel 5000 / Co not showing CID during call

« on: August 15, 2018, 10:24:27 AM »

I have a new installation of a 250 running the latest software. I have a strange issue. when someone calls in on line 1 the CID is displayed during the entire call. However, if someone calls in on any of the other lines the CID only displays while the call is ringing and is replaced with the trunk group extension. All trunks are in the same trunk group. This is for a suicide hotline and the CID is important.

Thanks once again for your help.

5

MiVoice Office 250/Mitel 5000 / Re: Barge in using digital phones

« on: August 15, 2018, 10:13:34 AM »

Thanks for your help! Works like a charm!

6

MiVoice Office 250/Mitel 5000 / Re: Barge in using digital phones

« on: August 05, 2018, 09:53:05 AM »

Thank you for clarifying it for me.

7

MiVoice Office 250/Mitel 5000 / Re: Barge in using digital phones

« on: July 27, 2018, 06:24:20 PM »

I apologize for the delay. Vacation got in the way a bit.

We will be using 8568 digital phones. I havent used barge in on the 250 before so Im not sure what buttons I need and how they operate. Reading the materials it appears to be a three step process?

8

MiVoice Office 250/Mitel 5000 / Barge in using digital phones

« on: July 19, 2018, 08:17:04 AM »

I need a little clarification on how the barge in feature works and anything special I need to do to program it/ activate it.

Thanks for your help!!

9

MiVoice Office 250/Mitel 5000 / Re: 5330e phone only passing 100mbs

« on: May 23, 2018, 07:19:42 AM »

Sorry for taking so long to respond. After going through the settings in the data switch and defaulting and rebuilding it the data switch now allows the phone to connect 1gb. Still not sure what was wrong with the data switch. Thanks for the help!!

10

MiVoice Office 250/Mitel 5000 / 5330e phone only passing 100mbs

« on: April 27, 2018, 04:14:43 PM »

I have a new 5330e phone that will only pass 100 mbs. If I bypass the phone then the PC connects at 1ghz. Has anyone else had this issue? If so is the only resolution to return it to Mitel?

As always thanks for the help!

11

MiVoice Office 250/Mitel 5000 / Re: Pickup handset but call continues to ring

« on: March 03, 2018, 03:01:42 PM »

I'll get them to check Monday morning.

12

MiVoice Office 250/Mitel 5000 / Pickup handset but call continues to ring

« on: March 02, 2018, 12:12:33 PM »

I have a Mitel 250 running 6.0 Sp3.
When person tries to answer call sometimes it continues to ring, the page button lights but the system does not page, the call disappears.
Its not occurring on every call but when it does it occurs with every phone that rings. They keysets are 5330.

Any help would be appreciated.

13

MiVoice Office 250/Mitel 5000 / Re: uc360 on mitel 250. Issue with dtmf once call is completed.

« on: January 24, 2018, 09:46:57 AM »

You are the Man!!

14

MiVoice Office 250/Mitel 5000 / uc360 on mitel 250. Issue with dtmf once call is completed.

« on: January 23, 2018, 04:51:42 PM »

I have a uc360 on a 250 running 6.2 sp1. I can make calls without issue. However, once the call is established I am getting bad results dialing through an auto attendant or logging into a conference bridge. It looks like some of the dtmf tones are not being passed.

If you have any ideas on troubleshooting or adjustments to system or to the uc360 itself I would really appreciate it.

I also have the uc360 on a system with 6.1 sp1 and having the same issue.

15

MiVoice Office 250/Mitel 5000 / Re: System backup issues

« on: November 02, 2017, 06:49:49 AM »

I had the same problem from time to time. I run as administrator and haven't had it fail but once.