Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Mitel Unified Communicator Express - phone password

« on: May 16, 2016, 11:18:51 AM »

Thanks everyone.  Tech Electronics had it right.  I was changing the password in the 'Voice Processor' area which is the wrong area.

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Mitel Unified Communicator Express - phone password

« on: May 13, 2016, 01:13:50 PM »

I have Mitel 5320e phones.  I tried to look up Superkey but I still don't know how to configure the password.  Do I have to go into the phone system AWP page.  Can you please elaborate.  Thank you.

3

MiVoice Office 250/Mitel 5000 / Mitel 5000 - Mitel Unified Communicator Express - phone password

« on: May 13, 2016, 12:32:10 PM »

Hey guys,

I'm trying to install software called Tapilink on a pc.  To do that I need to install UnifiedCommunicatorExpress_3.3.54.msi first.  I am unable to pass a certain point in the setup.  I have everything correct except for the 'Phone Password'.  I can easily reset this on my Mitel 5000 phone system however it doesn't seem to work.  The part I have circled in the picture is where I'm stuck.  How to I set the phone password.  Going to Voice Processor > Devices > Mailboxes > 6468 and resetting the 'passcode' doesn't work.

Patrick

4

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Logs - CPU usage and Memory usage

« on: April 20, 2016, 02:49:31 PM »

acejavelin, hopefully I'm answering your question.  We are not on SIP and don't have analog lines.  We have a smart voice PRI with Telepacific.  Telepacific is then piggy-backing off Time Warner Cable's fiber line.

5

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Logs - CPU usage and Memory usage

« on: April 20, 2016, 01:40:19 PM »

Thanks guys.  All comments were very helpful. 

When a call comes in to our Sales Dept, and they transfer the call out, what happens?  This is what takes place step-by-step.

A customer calls into our Sales Dept
The Sales Dept needs to transfer to one of our consultants (cell phone or landline)
The Sales Rep hits the transfer button, dials the number and then hangs up. 

After she hangs up who has control of that call?  I ask because I am just trying to track down the quality/lag issue we've been experiencing.  Our voice ISP is with Windstream and we just switched over to Telepacific.  Switching ISPs made no difference, we still experience the issue.  Can anyone tell me what happens after our Sales Dept hangs up to transfers the call? What happens?

6

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - red button not on when user is on a phone call

« on: February 25, 2016, 04:04:28 PM »

wow, acejavelin that was it... those top three buttons just don't work.  Thank you.  I would have drove myself crazy...

7

MiVoice Office 250/Mitel 5000 / Mitel 5000 - red button not on when user is on a phone call

« on: February 25, 2016, 01:13:25 PM »

Hello,

Using a Mitel 5000 system.  On our 5320e IP Phones in our 'Alternate Maps' section I'm able to see if users are on the phone because the buttons will light up red.  However it's not working for one particular user.  Can someone point me to the section where I need to configure this.  Thank you.

Patrick

8

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - System in Night Mode - some DIDs work

« on: December 29, 2015, 12:56:50 PM »

Thanks DND ON.  wow that was easy.  I just went to my 'Call Routing Tables' section.  And 1 is for Day and 2 is for Night.  I didn't configure any of the DIDs in the night section.  Thank again.   

9

MiVoice Office 250/Mitel 5000 / Mitel 5000 - System in Night Mode - some DIDs work

« on: December 29, 2015, 11:41:45 AM »

Hello,

I want to be able to make an external inbound call to our Mitel 5000 system while the system is in night mode.

I call from my cell phone to our DIDs while the system is in night mode.  Certain DIDs will successfully ring through.  However some DIDs will 'ring forever' (but in reality the phone is not actually ringing).  And lastly some DIDs will go directly to our prompts (Call Routing Announcement).  Below is an example.

202-299-2448 (successfully rings through)
202-299-2468 (rings forever)
202-299-2435 (goes to prompts)

Why the discrepancy?  Where can I edit/change this.  I want to be able to call in to a DID while the system is in night mode.

Patrick

10

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Adding a POE switch - Netgear & Cisco switches

« on: November 13, 2015, 12:50:18 PM »

Thanks guys for all your help.

We now can use both the Netgear and the Cisco switches for the phones.  I pretty much just had understand the following:   

Untagged -> Only a PC understands this language
Tagged -> Only phones understand this
1UP -> stands for VLAN 1 Untagged Primary (this is how the uplink port gets untagged traffic, then you add Vlan 10 and Tag it).

And I just needed to configure two areas within the Cisco switch (attached pics):

11

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Adding a POE switch - Netgear & Cisco switches

« on: November 11, 2015, 06:13:12 PM »

It's all dhcp.  The dhcp addresses are coming from our sonicwall firewall.  On our 2nd Netgear switch all the ports 1 - 48 are on VLAN 10 and all of them are Tagged ports.  Every one of these ports has a phone connected to it and they are all working.  The phones get a 192.168.170.0 address.  All pc's are connected to the phones and get an ip address 172.16.202.0 which I don't fully understand.  I tried making a few ports on vlan 10 on the Cisco switch and tagging them.  I also disabled stp but doesn't seem to make a difference.  As I stated, the phones power on because of POE but it can't the phones still can't seem to find an ip address from the DHCP server.  any ideas?

12

MiVoice Office 250/Mitel 5000 / Mitel 5000 - Adding a POE switch - Netgear & Cisco switches

« on: November 07, 2015, 01:47:11 PM »

We have a Mitel 5000 system and use VOip/POE.  We have two working Netgear gs748tp 48-port gigabit POE switches that all our phones plug into.  We are trying to add a Cisco SG500-52p POE switch to add more phones.  When we plug our phones into this Cisco switch it does power on but it says contacting DHCP server.  When I plug a laptop into the Cisco switch I get an ip address, I have Internet and I can ping across all our networks (192 and 172 networks).

On one of our Netgear switches, ports 1 & 2 are on VLAN 10 (192.168.170.0 network).  Port 1 connects to our Mitel phone system and Port 2 connects to our Sonicwall firewall.  The rest of the ports are on VLAN 1 (172.16.202.0 network).   

I haven't configured anything on my Cisco switch yet.  What do I need to do? Why can't my Mitel phone get an ip address?

13

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 - Call Routing Announcement tranfer to external number - after hours

« on: October 30, 2015, 12:57:22 PM »

Thank you so much.

14

MiVoice Office 250/Mitel 5000 / Mitel 5000 - Call Routing Announcement tranfer to external number - after hours

« on: October 29, 2015, 02:08:46 PM »

1)  Within my Mitel 5000 I have set up a 'Call Routing Announcement'.  In the 'Digit Translation' section I would like to press 1 and have it go to an external number (ie. 1-800-800-1212).  How can I do this?

2)  Also, I am trying to implement after hours support.  Once 5pm hits I would like all calls to be transferred to our after hours support team which also uses an 800 number.  Can someone point me in the direction where I can configure this?

Patrick

15

MiVoice Office 250/Mitel 5000 / Mitel 5000 - VM - You are not speaking loud enough

« on: September 17, 2015, 12:24:02 PM »

Two questions:  On our Mitel 5000 system, when an internal/external user calls in and tries to leave a voicemail if they pause for more than 5 seconds it will say "You are not speaking loud enough," and then it'll give the caller options to re-record, send now, etc.  Is there a way to lengthen this time, maybe pause for 10 seconds instead?  Also this seems to happen a lot with external cell phone users.  I'm guessing that even if the caller is speaking without pausing, the volume is still too low, and then the "You are not speaking loud enough," message comes on.  Anything that can be done about the volume as well?

Patrick