Messages

1

MiVoice Office 250/Mitel 5000 / Re: Phone Manager and Win 10

« on: November 17, 2015, 10:45:14 AM »

Can't help there, ours is still running on Vista 

2

MiVoice Office 250/Mitel 5000 / Re: Phone Manager and Win 10

« on: November 17, 2015, 09:44:07 AM »

we upgraded a Windows 7 client PC to Windows 10 and phone manager 3 works fine.

3

MiVoice Office 250/Mitel 5000 / Re: question regarding a system timer

« on: November 16, 2015, 04:32:06 PM »

Thanks! My coworker said he searched help and did not find anything but I found it

4

MiVoice Office 250/Mitel 5000 / question regarding a system timer

« on: November 16, 2015, 02:58:26 PM »

just going through some settings -
what is "voicemail dial delay" for? ours is set to 16 tenths of a second.

Thanks,
Jeff

5

MiVoice Office 250/Mitel 5000 / Re: ACD agent/HG issue

« on: August 20, 2015, 11:27:54 AM »

In this particular case, 1101's normal user was not in the office. I went to the phone and physically logged them out of all groups. 1100 logged in and was able to work.

I don't have a way of knowing if a 3rd person tried to use their Agent ID, but I know for a fact that 1101 was attempting to log in the next day and was told that 1100 was still logged in.
Thanks for the tips.

6

MiVoice Office 250/Mitel 5000 / Re: ACD agent/HG issue

« on: August 19, 2015, 11:51:24 AM »

anyone?

7

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5540 IP swap

« on: August 17, 2015, 01:10:42 PM »

It sounds like the OP does not even know how to login to MSAD.

8

MiVoice Office 250/Mitel 5000 / Re: ACD agent/HG issue

« on: August 14, 2015, 05:29:23 PM »

I'll have to check.
We just use 328 and agent ID which logs them into all groups they are assigned to, I don't think the end users are aware of 326/327.

9

MiVoice Office 250/Mitel 5000 / ACD agent/HG issue

« on: August 14, 2015, 03:23:17 PM »

Occasionally we will have users login to ACD queues as another agent's ID if they need to cover a different HG.
EG. ext 1100 will login as agent 1101 via feature 328.
The past few times this has happened, 1101 goes to log in on their phone and it says 1100 is logged in, while they are actually logged out on the phone (I confirmed)
The only way I've been able to fix this is to delete the ACD agent for 1101 and re-create it.

Thoughts?

10

MiVoice Office 250/Mitel 5000 / Re: voicemail question

« on: June 25, 2015, 03:06:20 PM »

EDIT - figured it out, thanks!

11

MiVoice Office 250/Mitel 5000 / voicemail question

« on: June 25, 2015, 02:54:44 PM »

We have a user that left - manager asked me to change his voicemail greeting to say 'please contact Joe Smith at ext 1234' which is no problem - but he is also asking if we can make it so they can't leave a voicemail.

Is this doable?
Mitel 5000 version 5.0.4.62 with BVM.

12

MiVoice Office 250/Mitel 5000 / Re: ACD Hunt Group

« on: May 05, 2015, 09:41:57 AM »

THANK YOU! I think this will solve a lot of problems for us.

13

MiVoice Office 250/Mitel 5000 / voicemail between nodes

« on: March 19, 2015, 11:21:40 AM »

We have a 5000 system with 2 nodes and voicemail on both...a user here in Node 1 wants to transfer a voicemail to a user in Node 2.
All of the Node 2 extensions are set as extension IDs in the Node 1 system and vise-versa, but when I dial the voicemail pilot number for node 1 (2501) and enter a Node 2 extension, it says the extension is not valid. I can call into Node 2 and enter my Node 1 extension and the call works.

Thoughts?

14

MiVoice Office 250/Mitel 5000 / Re: Forwarding to on-call personnel after hours (rotating shifts)

« on: March 03, 2015, 12:40:38 PM »

I set this up with a STAR app and a couple CRAs, using a digital phone that we forward to a cell.

15

MiVoice Office 250/Mitel 5000 / Re: need help with STAR app forwarding to external number

« on: February 16, 2015, 12:13:24 PM »

I ended up using 3 extra digital extensions and forwarded them to the desired numbers. So far it's working, but still curious why the issues with using phantoms.