Messages

1

MiVoice Office 250/Mitel 5000 / Re: 5312 Phone Stuck in Handsfree Mode

« on: January 22, 2015, 08:25:36 AM »

I checked that before I even looked for anything else. I've also tried swapping to a new handset but that didn't work either.

I've had to re-assign the extension to a spare phone and it all works fine, which leads me to suspect it's the phone itself.

2

MiVoice Office 250/Mitel 5000 / 5312 Phone Stuck in Handsfree Mode

« on: January 22, 2015, 03:07:15 AM »

Hello All,

Hoping one of you may know the answer to this - I did have a thorough search both of Google, the user guide, the admin guide and this forum but couldn't see anyone with the same issue.

One of the 5312s we have at work seems to be stuck in handsfree mode - i.e. the handset does not work. I have tried replacing it with a new one but still have the same issue. All the flags on this phone have been set to the same as the other 5312s in use which are all working as they should. In order to even use the handset I have to put it into headset mode (despite there being no headset connected) and then press the speakerphone button to answer a call. To end it, I have to press the speaker button again as replacing the handset doesn't work.

Any ideas?