Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 5212 phones have an invalid DHCP option 124 - new Cisco gear incompatible

« on: April 16, 2024, 03:52:44 AM »

Hello, I'm having the same issue with a client still using old phones (and in MCD 6.0).

He's asking if putting the phones in SIP mode could help, any ideas about that ? He's probably anticipating that Mitel will say it's fixed in 9.0 or 10.0 or whatever but doesn't have the budget to upgrade.

2

Mitel MiVoice Business/MCD/3300 / Re: ACD logging out after missed call

« on: September 04, 2023, 08:18:26 AM »

Yeah usually we don't do that, as in call centers there should always be someone available during opening hours, and if someone left while connected, disconnecting them is a good thing. Instead if everyone is disconnected the system will send an urgent email to the supervisor warning about it.

3

Mitel MiVoice Business/MCD/3300 / Re: ACD logging out after missed call

« on: August 31, 2023, 12:10:29 PM »

Is there a MiCC ? There is a config somewhere (can't remember right now if in the queue or agent group) to keep the last agent logged in (and ringing) instead of disconnecting it.

4

Mitel MiVoice Business/MCD/3300 / Re: have a customer that doesn't want to Dial 9 or any dial code

« on: August 31, 2023, 12:07:08 PM »

Not being in North America I must say I don't understand the problem.

It's very common here in France to only dial the digits needed without a prefix to indicate an external call. Having a prefix (usually 0, sometimes 9) is also fairly common. But without a prefix, you dial the 10 digits of a French number and the call goes out without issue.

Is it about "local numbers" and long distance numbers ?

5

Mitel MiVoice Business/MCD/3300 / Mitel OIG MCS Server FQDN/IP address

« on: May 13, 2022, 03:38:43 AM »

Hello. For security reasons, nowadays it's unthinkable to say to a client that a server needs "internet access". We must describe what is really needed (destination, protocol) and stick to it.

So for the first time I'm installing an OIG server, it's licensed through the AMC, but I don't get the Applications because it needs to connect to a mysterious "MCS server", Mitel Certificate Server. It's in the OIG Engineering Guidelines doc, but I never paid attention to it.

The stupid thing is that there is no FQDN, no IP address mentioned, only "MCS server".

I checked in the KMS, nothing.

I'm actually online with a Mitel developer, and he's stumped too, it's the first time that happened to him.

The client looked at the firewall and the OIG server is trying to connect to 216.191.234.53 , an address in Canada, so I'm fairly sure that's it, but a source from Mitel would be much better.

Any insight ?

6

Mitel Software Applications / Re: Mivoice Call recording not recording one agent

« on: March 09, 2022, 08:38:14 AM »

Hello guys,

I've upgraded everything to the latest version (for another reason) and this problem keeps randomly happening. One DN was recording fine a few days ago, nobody touched anything, and now, it doesn't record. I've even seen it live, a call came, the state is "talking", and the recording state : No recording port.

The next DN got a call at the same time and it's recording.

I must spend a day watching all the videos to get certified, I keep pushing it back as I've no time and it's boring as hell...

7

Mitel Software Applications / Re: IVR ports not registering with the PBX

« on: November 30, 2021, 11:14:47 AM »

The registration is between MiCC and IPBX. The MiCC supports the licenses. So, are the ports trusted (meaning licensed) in MiCC ?

8

Mitel Software Applications / Re: Live Content Suite in 2021

« on: November 30, 2021, 11:11:57 AM »

Thanks for your answer. In fact the Desktop Admin Tool is older still. The client doesn't like it, and we would need to make accounts for all users (currently they don't have one, LCS uses AD SSO).

9

Mitel Software Applications / Re: Moh from IVR port to ACD path

« on: November 30, 2021, 11:09:43 AM »

In old times you needed a blank RAD for MOH to work, I still do it that way, not sure if it's needed.

You would need to add a RAD port (one that you already use elsewhere, no need to spend on a new license), configure a workflow for your RAD hunt group with a message, put a wav file with 1s of silence, and now you should hear your MOH.

10

Mitel Software Applications / Re: Two SRCs, one MBG

« on: August 24, 2021, 10:27:45 AM »

If you have 2 ICPs then there are possibilities.

11

Mitel Software Applications / Live Content Suite in 2021

« on: August 23, 2021, 04:25:34 AM »

We've been using this app forever, since before I joined the company and learned Mitel in 2014.

The website has been customized with company logo, company colors etc.

I installed it once, on a Windows 2008 server, replacing a Windows 2003 server.

Now we're virtual so there is no issue with hardware, however for security reasons Win2008 servers must be replaced with Win2016 or 2019 servers.

Problem is, I click on the install file of LCS, and it asks for IIS 5.1. IIS 10 is installed, I checked some boxes that seem to be making it compatible down to IIS 6, but not 5.

Any ideas ? I can't find anything anymore on Mitel's website.

How are users supposed to configure the keys on their phones now, manually ?

12

Mitel Software Applications / Re: Mivoice Call recording not recording one agent

« on: July 01, 2021, 04:44:50 AM »

But only something you would configure, not a random key press, right ?

13

Mitel MiVoice Business/MCD/3300 / Re: 69XX device resilient mode indicator?

« on: July 01, 2021, 04:43:49 AM »

We're always in 24h so wouldn't notice, but isn't that because your resilient controller is in 24h ?

14

Mitel Software Applications / Re: MiCC : report showing a list of calls with ANI ?

« on: June 25, 2021, 05:48:49 AM »

Good idea I will try that.

15

Mitel MiVoice Business/MCD/3300 / Re: User/group migration of MICD to VMCD

« on: June 24, 2021, 11:18:20 AM »

I see no mention of Micollab so consider yourself lucky it's "that easy".

Depending on how users are dispatched on the MICD it might have been a good idea to convert some of the mivbs "blades" to have all those users transferred for free, then you just have to consolidate. But I don't know if it's possible to convert from MICD, it probably is, but documented, I don't know. I think I've seen something about that when looking for information on MICD (and realizing it's a dead product).

A few years ago I did 4 MXE Server to 4 ISS, and there was no documentation, we had to improvise, it was fun. However we kept the number of machines identical so no need to work on users.

We still have the ISS and are now removing about 50 MXe from our cluster, consolidating all users on the ISS, and we do it manually : export the users, export the keys, and import on the ISS. Tell the users beforehand that they will lose stuff and ask us to program it back if needed...