Messages

1

MiVoice Office 250/Mitel 5000 / Re: Replacement / alternatives for 8602 softphone

« on: January 22, 2019, 08:10:25 PM »

I was going to create a new topic but forgot that I'd asked this ages ago.  So revisiting the same question - since it's been quite a while, are there any new recommended softphone options for a 5000, to replace the 8602?  We've since purchased the MiVoice Office Application Suite, along with some various phone manager licenses.  But even with a phone manager 5.0 client in full softphone mode, we still find it lacking in usability and "desk phone replacement" functionality when compared to the old 8602.  Also tried bria v4, and 3cx.  All of the SIP type applications just don't seem to be as tightly integrated.

2

Introduction and Announcements / Re: Mitel price increases?

« on: November 10, 2014, 03:50:00 PM »

That's why, then....we've got 5000's at all our locations.  Ugh.

3

Introduction and Announcements / Mitel price increases?

« on: November 10, 2014, 02:32:36 PM »

Apologies if this isn't the right subforum...but has anyone else had a sticker-shock on recent Mitel quotes?  My PBX vendor just quoted me some endpoint licenses at over 70% increase from what we've paid over the last few months.  Says there was a  list prc increase from Mitel last week.

Maybe this is to help offset the increased stock offer for Shoretel buyout....   

4

MiVoice Office 250/Mitel 5000 / Re: Method to kill a process on 5000CS?

« on: September 06, 2014, 11:29:20 AM »

Is your system setup for remote access? Check your syslog file for shadowuser entries, indicates your system is being hacked... Most of the time when I see high CPU usage for an extended time, that's it.

Only accessible from lan, and I have checked firewall logs and packet captures - nothing out of the ordinary.

Tech Electronics - per your earlier suggestion, is disabling the voicemail system a destructive option?  In other words, if I disable and then re-enable, do I lose all of the currently defined mailboxes and messages?  I'm running 5000CS 6.0 with the onboard voicemail if that matters.  Also I don't see any area to do this via the admin webpage.

Really grasping at straws here.

5

MiVoice Office 250/Mitel 5000 / Re: Method to kill a process on 5000CS?

« on: September 05, 2014, 06:48:01 PM »

I run into this a lot in an large, busy, insurance office where they record really long conversations, like well over 30 minutes, and the system is converting it to a WAV file, it might take an hour plus of near 100% CPU utilization. Are you sure these are not valid instances running converting long messages?

Could be that as well, except I'm the only one who knows how to use the record feature - but it's been a while since I did that.  Our CPU has been pegged at 100% usage solid for the entire week, without any relief.

We do have a contract w/ Mitel reseller, and they couldn't diagnose the problem, so they've kicked it up to Mitel directly.  Still haven't heard back.  Our system is so slow that inbound callers have to wait upwards of 15-20 seconds to interact with the autoattendant, and internal users may as well take a nap while waiting for the voicemail prompts to respond.

6

MiVoice Office 250/Mitel 5000 / Method to kill a process on 5000CS?

« on: September 04, 2014, 02:38:12 PM »

Hi all - I've got a few runaway processes using up tons of CPU, and I can't figure out how to kill them.  Using the "top" command via the ssh utility in sysadmin&diag, I can see there's 2 processes "avdap" and "perl" using anywhere from 60% to 90% cpu resources.  This corresponds to the messages I'm seeing in the avdap_log.txt file, which has hundreds of lines saying over and over:

"EMAILDLV]VPIM: Read empty line in attachment area"

I think the problem is related to the voicemail > email synchronization that we have turned on.  It's like the system is continuously trying to convert a waiting voicemail into email attachment, and getting hung up.  This problem persists even after a full system restart.

Now, normally when using the top command, you should be able to kill a process by typing "k", identifying the PID, and confirming Yes.  If I try that, the prompt just says FAILED, operation not permitted.  Any ideas?

7

MiVoice Office 250/Mitel 5000 / Re: Hunt Group Extension List - one member does not receive calls

« on: June 11, 2014, 12:02:15 PM »

Well this is embarrassing - may have just realized the problem.  Compared the endpoint flags between those 2 devices - the softphone "Huntgroup" flag was set to Remove instead of Replace.

8

MiVoice Office 250/Mitel 5000 / Hunt Group Extension List - one member does not receive calls

« on: June 11, 2014, 11:36:19 AM »

I have a single hunt group set up for our main incoming traffic, and the only member of that group is a Hunt Group Extension List, containing various endpoints.  This is to allow that "ring all phones at once" behavior.  The problem is that one of the members in that list doesn't receive any calls.

Here is the breakdown of the list:

- 5 local digital endpoints
- 1 offnode IP phone endpoint 5330
- 1 offnode IP softphone 8602

The member not getting calls is that offnode softphone.  I can't figure out why it's not ringing - it's on the same remote node as the 5330, and the 5330 gets calls just fine.

9

MiVoice Office 250/Mitel 5000 / Re: Replacement / alternatives for 8602 softphone

« on: June 11, 2014, 11:29:58 AM »

I like the looks of the 3CX - free is always good!  So I assume that going with a SIP phone option would require a Category F license?

10

MiVoice Office 250/Mitel 5000 / Replacement / alternatives for 8602 softphone

« on: June 10, 2014, 07:00:22 PM »

Hello all - my company is running a 5000 CP with mostly digital endpoints but we have 4 softphone users.  They're running the old 8602 software client.  I was in need of a few more licenses, but my vendor told me that the associated license "category B" was EOL?  Didn't get any details beyond that. 

Is there a newer method for software-only users to connect?