Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Satellite offices

« on: October 17, 2013, 02:39:06 PM »

The VPN is not an issue per se, just looking for options in case it goes down. It does look like the LIM is the way to go, I'll take a look at that writeup on setup and config. If the controller is unavailable if the vpn does go down, will the phone know what to do/be functional with the LIM or does that still require a controller to function?
Thanks so much, helps point me in the right direction.

Ed

2

Mitel MiVoice Business/MCD/3300 / Satellite offices

« on: October 16, 2013, 05:14:12 PM »

Good afternoon,
 Quick question about pbx design when it comes to remote offices. Currently we have our main site with a 3300/Nupoint/PFyre setup. I have a satellite office connected over vpn and a single phone setup there. That is working fine, however we are adding another(possibly more) sites and this solution seems like it has it's own issues, namely phones are down if the vpn/internet fails, e911 doesn't work with the correct address. So what I'm looking for is a suggestion on how best to setup satellite offices to take these into account.

Currently we have 2 PRI circuits at the main office. I'd be ok with copper lines into a small phone system that would allow local e911 correctly, and would allow calls out if the vpn went down. I'd like it to connect to the main office if possible over a vpn for call transfers, but this isn't required.

Any thoughts? I've seen a lot of mention of just using teleworker, but I haven't used this so don't know if it works with e911, or if the internet/vpn is down. Is this even the right way to go about it?

Thanks for your help in advance.

Ed

3

Mitel MiVoice Business/MCD/3300 / Re: Issue with Voice transmission over VPN

« on: May 07, 2013, 05:20:29 PM »

I currently have a fortinet setup similar to yours using a 3300 and a 5320 IP Phone. I ran into some issues with my policies between my internal LAN and the LAN of the remote site. If you have NAT set on any of your policies between these 2 sites you will have issues.

You'll need to also make sure that you have routes setup on both firewalls to route traffic to the other LAN over the VPN rather than trying to do it over the internet.
You should be able to ping the phone/a computer/the MCD on both networks. If you are using windows, try using the command tracert <ip of device you were pinging> in order to verify it is routing correctly. Remember that you need routing on both sides so the traffic knows not only how to get to the MCD, but then also back to the phone.

-Ed