Messages

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Mitel MiVoice Business/MCD/3300 / Re: Need help with Call rerouting Multiple Extensions to a One Voice Mail Box

« on: April 08, 2013, 04:48:09 PM »

I think you have to run it through the path and interflow to a phantom *extension forwarded always to vm. There is a knowledge base article out having different menu nodes for day and night that has the basic setup requirements. As long as vm see *extension, **extension, extension* it will end up in the extension box.

On one site, I made the dial 0 got to *XXXX as a console LDN and reroute night through a queue to **XXXX nightbell which forwards on a no answer back to vm. They all end up in one box.

Thanks for your help, johnp.  With how busy I am, it will take me a week to figure all this out.

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Mitel MiVoice Business/MCD/3300 / Re: Need help with Call rerouting situation

« on: April 05, 2013, 01:44:21 PM »

Thanks for the replies.

lundah:  We are using the embedded 3300 VM. 

mgodinez:  Ours is set up similar throughout the facility, with the 1st alternative being set as voicemail for most users.  However I want 3 extensions to go to a different user's voicemail.

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Mitel MiVoice Business/MCD/3300 / Need help with Call rerouting Multiple Extensions to a One Voice Mail Box

« on: April 02, 2013, 03:26:09 PM »

Sorry if this question is dumb, I am still learning the Mitel 3300.  Our IT Department has been a revolving door in the past, and there have been several different people programming our system over the years and they all had different ways of doing things.

One of the departments at our facility would like for their phones to work like this:
The department secretary has a voicemail box
There are 3 users in the department that do not want voicemail.
When one of the 3 users do not answer the phone and the secretary doesn't pickup the call, it would then go to the secretary's voicemail box.

Currently the secretary is setup with a SuperSet 4025 and has keys programmed for the users in the department with the "Key System" setting and set to ring.  If she knows that one of the 3 users are out of the office that day, she can go ahead and pick calls up off that line by pressing the corresponding key.  If she is out of the office and a call comes in to one of the three users, it just rings and rings forever, (they are currently set up with all 1's in class of service and in call rerouting since they do not have a voicemail box).

Is there a guide somewhere that explains the difference between 1st alternative and 2nd alternative in more simpler terms than the help file?  Also, I do not understand the difference between This, Normal, and Last.