Messages

1

MiVoice Office 250/Mitel 5000 / System password recovery / change

« on: October 21, 2019, 09:28:57 PM »

I'm just going to start this out that I am a idiot. I lost the Windows VM on my MacBook and with it my system admin program. I've gotten another copy of the programming, but now I cannot remember the password I set with the system. I have backups, but every password I try it doesn't like. Unless the account locks and I need to stop trying...

Anyways, any way to recover the password from the backup or just change it? I really do not want to reset the whole system since I think you lose voicemails and all. I have teleworking phones and that would just be a mess to re-setup.

Thanks!

2

Mitel MiVoice Business/MCD/3300 / Re: Envlope settings

« on: October 10, 2016, 02:12:32 PM »

No sir. It has it's own severs.

3

Mitel MiVoice Business/MCD/3300 / Envlope settings

« on: October 07, 2016, 11:19:38 AM »

At my old job we had a 5000 and was able to change the envelope settings on a voicemail. Now with the 3300 at my new job I can't seem to figure out how to change it. Users complain that the greeting of when the voicemail came in and on what date is painfully slow.

Thanks!

4

MiVoice Office 250/Mitel 5000 / Re: Block "unknown caller"?

« on: August 18, 2015, 05:21:43 PM »

I am probably wrong but I thought an 'E' blocked no digits received.

Sarond,

You are correct E is for no digits received.

Thanks,

TE

Ohh... I have a E in my routing table, but it is set to route to the second table. Thats what I was told to do, send E and + through.

Should I block E then?

5

MiVoice Office 250/Mitel 5000 / Re: Block "unknown caller"?

« on: August 16, 2015, 10:07:03 PM »

gr8twhtd0pe,

You can block calls based on Outside Party Number with the base system, but not Outside Party Name. If you know what the numbers are then you just need to create a Call Routing Table and change the Call Routing Key to Outside Party Number. Then inside the Call Routing Table you would put in the 10-digit number that you are receiving calls from that you want to block.

I normally create a Call Routing Announcement that just hangs up on them after playing a message about blocked Caller ID not being accepted.

Thanks,

TE

Yeah, I already have that setup to block Skype phone calls and such. I was talking about the ones where they block their name and number. All it shows is "Unknown Number" on the phone and voicemail system.

Oh well.

6

MiVoice Office 250/Mitel 5000 / Block "unknown caller"?

« on: August 13, 2015, 11:14:39 AM »

Is there any way to block callers that hide who they are? Our teleworker phones get a lot of spam calls and it's annoying.

7

MiVoice Office 250/Mitel 5000 / Re: Multiple WAN IPs?

« on: September 08, 2014, 01:42:22 PM »

619Tech,

If you are looking at it in Local Mode it may not have the X on it. Other than that it should if you are in Online Mode.

Thanks,

TE

Mine has a red x in both modes. You have to actually click on IP connections to see it.

8

MiVoice Office 250/Mitel 5000 / Re: Multiple WAN IPs?

« on: August 01, 2014, 11:09:36 AM »

Gr8whtd0pe,

Well that makes me feel better, you do not have an expansion card installed, but the installer must have used a default database with that card installed on it.

Anyway, that will do what you want it to do, but at least it is not part of your problem with audio issues.

Thanks,

TE

So just to verify, I can NAT two different public IPs, right?

9

MiVoice Office 250/Mitel 5000 / Re: Multiple WAN IPs?

« on: July 23, 2014, 08:08:27 PM »

That line does not exist.

255.255.255.255 is what is listed.

10

MiVoice Office 250/Mitel 5000 / Re: Multiple WAN IPs?

« on: July 23, 2014, 04:29:48 PM »

Gr8whtd0pe,

Unfortunately no, the second one is only if you have a PEC-1 card installed in the system and if there was one you would have to have a second public IP address for the phones to work properly. Most likely you see that as P6001 and it had a red X next to it meaning the card is not installed.

Has your vendor set up a VoIP test box between your main site and one that is having problems to determine the issue you are having?

Sorry,

TE

No red X. 

My vendor is useless. They are the local phone company. I have his admin login and do 99% of the work myself thanks to these forums. He even made the comment that I should take the test and get certified lol.

Only thing they have done is called their NOC, which tries to help, kinda, and then if it gets bad calls Mitel.

11

MiVoice Office 250/Mitel 5000 / Re: Multiple WAN IPs?

« on: July 22, 2014, 03:02:17 PM »

gr8whtd0pe,

Are these teleworkers working from home or an external office with a good amount of bandwidth? The problem may not be with your main office side at all if the user's data connection at their home is having the issue. You can try to lower the amount of bandwidth required if they are not already using G.729 for the remote phones.

Thanks,

TE

43 different stores, some with useless Frontier, some with Comcast, some with Suddenlink and one on fiber. I've ruled that out because of that.

Phones are already set to G.729, even changed them back to G.711 Mu-Law under Mitel's advice. Thinking it might not timeout so fast.

Wonder why there is 2 settings for IP Connections under System - Device and Feature Codes - IP Connections. Could I set the second one (P6002) that is not set to the second WAN IP? Wouldn't that allow both connections to come into the system?

12

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Email Sync - Enhanced Integration User Accounts & Passwords

« on: July 16, 2014, 11:18:16 PM »

I came here looking for exactly this. We just implemented a password policy and I would really hate to make users change their passwords every 90 days. Also, our web is disabled thanks to getting hacked last month.

Any updates?

13

MiVoice Office 250/Mitel 5000 / Re: Multiple WAN IPs?

« on: July 11, 2014, 11:23:08 AM »

I'm guessing that there is not a way to do this based on the crickets in here. lol

14

MiVoice Office 250/Mitel 5000 / Re: Multiple WAN IPs?

« on: July 09, 2014, 02:00:15 PM »

Is the ISP connection that the 43 remote users are connected through, also used for something else? If so, is it possible that whatever that other use is, it's overwhelming it and choking those remote phones out?

Also, are they traditional 5000 remote phones, or Mitel Teleworkers through an MBG?

It is used for everything. Exchange, VPN, the works. It has been for the last year and a half. This all just randomly started on Memorial Day weekend.

Traditional. Just set teleworker to the public IP of the ISP.

15

MiVoice Office 250/Mitel 5000 / Re: Multiple WAN IPs?

« on: July 08, 2014, 11:51:40 AM »

Sounds like the Office Internet connection is bad if all external users are having issues, do you see them all go down or start complaining at the same time?

Yup that's my thought (and has been), but the ISP swears it's fine. This is why I want to put some on a different ISP, and leave the others that I can not get to on the current ISP.

Not at the same time. It's random. Remote phones are not used that much, but when they are 99% of the time there is audio loss.