Messages

46

Mitel MiVoice Business/MCD/3300 / Re: Mitel Communications Director

« on: October 16, 2008, 12:10:21 PM »

I am pretty sure they fixed that, b/c we recently moved some licenses around and I was able to retrieve the licenses just fine.  I know they had been working on it for awhile.

47

Mitel MiVoice Business/MCD/3300 / 8.0 UR5

« on: October 14, 2008, 12:37:22 PM »

Looking for feedback on the stability of 8.0 UR 5.  Anyone seeing/ know of any issues?

48

Mitel MiVoice Business/MCD/3300 / Re: Greetings Question! Not an Issues...

« on: October 02, 2008, 05:54:36 PM »

The only way I know how to do it is to change the system to play the different options and then call the pilot number and listen.  If you get desperate and want more info on the hard way let me know.

49

Mitel MiVoice Business/MCD/3300 / Looking for Advice on Implementing SDS (Mitel 3300 Cluster)

« on: August 14, 2008, 12:14:56 PM »

Looking for some advice on implementing SDS on a 13 controller environment.  Any successes or pitfalls would be very helpful.

50

Mitel MiVoice Business/MCD/3300 / Encryption

« on: August 14, 2008, 12:06:35 PM »

We recently discovered that encryption is not turned on( we were told it was).  We are looking to implement and I am wondering if anyone has any advice or known pitfalls.  Also I am not sure how it will impact our network.

51

Mitel MiVoice Business/MCD/3300 / Re: Delayed Voicemail

« on: August 01, 2008, 11:49:37 AM »

I know how to get Enterprise to change the controllers time but will it change the time zone on the embedded VM.  Exchange reads the time zone stamp in the header of the e-mail to determine what time the message was sent.  I would need Enterprise Manager to change the Network VM server form.

52

Mitel MiVoice Business/MCD/3300 / Re: Delayed Voicemail

« on: August 01, 2008, 09:13:10 AM »

The problem with the e-mail is Day Light Savings time.  I was unaware that we had to be in EDT -4 instead of EST -5 during the summer.  Does any one know how to make the time change automatically for day light savings? 

53

Mitel MiVoice Business/MCD/3300 / Re: Delayed Voicemail

« on: July 30, 2008, 01:24:15 PM »

Thanks for the tips.  Everything is under the same time zone and I was asking about MCD.  I know you can set the time of a Networked VM server but since the MCD doesn't have any voicemail the form isn't there.  I wasn't able to replicate the issue so I will see what happens after I recreate them.

54

Mitel MiVoice Business/MCD/3300 / Delayed Voicemail

« on: July 30, 2008, 10:06:06 AM »

Has anyone ever heard of a voicemail message being delayed?  We have a user who received a call @ 11:55 they left a message but they didn't get it until 12:39.  We also have another user who gets her voicemails forwarded to her e-mail and the time stamp is an hour ahead.

We are using embedded voicemail and have networked voicemail turned on for most controllers.  We were originally told the new MCD/Mxe Server couldn't support voicemail.  If anyone knows if they can support voicemail now,that would be great to know.  Also only the second user is has their phone programming on the new servers.

55

Mitel MiVoice Business/MCD/3300 / Re: Unable to launch Enterprise Manager

« on: July 25, 2008, 10:47:46 AM »

Sorry I never got back on this.  The problem was on my specific computer, I had at one point installed ops to run from my computer.  I uninstalled all of the files on my computer and was able to run it.

56

Mitel MiVoice Business/MCD/3300 / Re: Voicemail not picking up

« on: July 18, 2008, 10:58:09 AM »

Just to let you all know we got this figured out.  The timer for first and second alternative was set at a second apart and our voicemail gets hit pretty hard.  We increased the second alt timer and it is working normally again.  It was trying to use both the 1st and 2nd alt at the same time when the voicemail didn't pickup right away.

57

Mitel MiVoice Business/MCD/3300 / Re: Mitel Communications Director

« on: July 14, 2008, 11:35:58 AM »

Currently we are not running a GA version of the software but will be again soon.  As for hardware problems we have not had any.

58

Mitel MiVoice Business/MCD/3300 / Re: Installation Guide

« on: July 14, 2008, 11:30:20 AM »

I have done several upgrades in the past and we have already done 5 of 13 controllers.  We have new management and they don't like to do anything without seeing documentation from the manufacturer.  I was able to get the documentation from our vendor and we should be completed with the upgrades soon.  My company doesn't like to pay for anything that we could do ourselves and our vendor doesn't have enough resources to fully support our needs.  Because of this I have become the resident Mitel expert and we mainly use our vendor to gain access to Mitel support and purchase new equipment.  I am not able to get certified because Mitel sees me as only an end user, which is a joke especially since our vendor's technicians sometimes call me when they have questions.  If anyone knows of a way to get a customer to technician training so I can get certified and not as an end user I would be ecstatic. 

59

Mitel MiVoice Business/MCD/3300 / Re: Voicemail not picking up

« on: July 01, 2008, 03:11:02 PM »

1) We are using embedded voicemail
2) We have 13 controllers all IP clustered together and two of them have voicemail boxes on them.  The issue is only happening on one of the controllers with voicemail boxes.

60

Mitel MiVoice Business/MCD/3300 / Re: Mitel Communications Director

« on: June 30, 2008, 11:40:57 AM »

We were part of the beta trial group and currently have two in production with one with over 900 phones on it, the second one is used for resiliency only.