Messages

16

Mitel MiVoice Business/MCD/3300 / Double ring???

« on: March 16, 2009, 11:28:30 AM »

It is mean again with the funky Sales configuration.  Phones Always Alternative forwarded to a huntgroup whose members exist on the phone it was forwarded from.  Several groups are getting a double ring instead of the normal one on inbound calls when the first member of the hunt group is in use.  The ringer that you get when the call hold time expires and the calls rings back to you again is what I am referring to.  This just started last week and no changes where made to the specific groups reporting it.  Any ideas why this started and how to stop it?

17

Mitel MiVoice Business/MCD/3300 / Re: Caller ID with huntgruops

« on: March 13, 2009, 12:18:59 PM »

The only thing I have found so far is if you are using a 5330 or 5340.  It still says from ext but the next line down will show the caller ID.

18

Mitel MiVoice Business/MCD/3300 / Re: Caller ID with huntgruops

« on: March 13, 2009, 10:26:34 AM »

It says FROM "ext dialed" ( FROM 1080).

19

Mitel MiVoice Business/MCD/3300 / Re: Caller ID with huntgruops

« on: March 12, 2009, 03:59:13 PM »

I wish we could, the problem is we do different things in Day mode and Night1 and Night2 with their routing.  The system has been highly customized to perform exactly how they want it and we can't' change anything without changing how they do business.

20

Mitel MiVoice Business/MCD/3300 / Re: Caller ID with huntgruops

« on: March 12, 2009, 02:12:12 PM »

5224'S and 5220's and we are on rel 8.0.11.9.

21

Mitel MiVoice Business/MCD/3300 / Re: Caller ID with huntgruops

« on: March 12, 2009, 10:49:54 AM »

Tried it on the phone and then assigned a class of service to the hunt group and tried it there too same results.  Forgot to mention if you call the hunt group directly it works.

22

Mitel MiVoice Business/MCD/3300 / Caller ID with huntgruops

« on: March 12, 2009, 10:34:25 AM »

This can be confusing so I hope I explain this well.  We are having trouble getting caller ID to work for our sales group.  Any call to their prime extension(they have 2) is sent to a hunt group via always alternative routing.  The members of that hunt group reside on that same sales person's phones as key system keys.  With this setup we can't figure out how to get caller ID to display before they answer.  What we get now on the display is from ext(sales person ext) until they answer.  After pickup there is a 3 sec delay before the call ID is displayed.  We have the caller id working right for a normal phone is it just sales people that we can't get right.  Is it even possible to get this working pre-answer?

23

Mitel MiVoice Business/MCD/3300 / Re: CPU Utilization

« on: March 12, 2009, 09:57:23 AM »

Sorry it took so long to respond.

Yes we tried SNMP, and we only get cpu utilization data from the Linux side of the MXe servers.

24

Mitel MiVoice Business/MCD/3300 / Ring Cycle

« on: February 20, 2009, 02:00:47 PM »

How long is the ring cycle on Mitel 4 or 6 secs?

25

Mitel MiVoice Business/MCD/3300 / Re: Dial by Name

« on: February 16, 2009, 10:14:48 AM »

That is what I thought, thanks for the verification.

26

Mitel MiVoice Business/MCD/3300 / Re: Dial by Name

« on: February 13, 2009, 12:46:29 PM »

I tried it out and the problem is we have 13 controllers with auto attendants on 8 of them, and voicemail boxes on two of them.  So right now it only works if you call in and hit the auto attendant that has the employee's voicemail box.  Does anyone know how to get working across multiple auto attendants?

27

Mitel MiVoice Business/MCD/3300 / Re: 3300 keeps rebooting

« on: February 13, 2009, 09:20:02 AM »

What software version are you running?  We had a hard drive failing on us and b/c we had 8.0 UR5 it was booting off of partition 4 so we adjusted the boot location back to partition 1 and it came up on the older version of 8.  Granted we had to do a restore because the programming was out of date but it worked until we could get a new hard drive in.

28

Mitel MiVoice Business/MCD/3300 / Dial by Name

« on: February 12, 2009, 04:09:07 PM »

Does anyone know how to turn on dial by name functionality in the auto attendant?  We are using the embedded voicemail.  I am thinking this might not be possible due to our large cluster.

29

Mitel MiVoice Business/MCD/3300 / Re: CPU Utilization

« on: February 12, 2009, 08:59:30 AM »

How do you do it in Enterprise Manager?

30

Mitel MiVoice Business/MCD/3300 / CPU Utilization

« on: February 11, 2009, 03:53:47 PM »

Does anyone know the maintenance command to view the CPU utilization on a 3300?  I know it will just give me an index that won't mean much but we are looking to get a baseline  before we implement some more CTI functionality.