Messages

1

SIP On Mitel / Re: Turn OFF backlight on 6940 SIP?

« on: September 11, 2024, 12:54:44 PM »

I just wondering out loud here...
What would happen if you set up an independent account code that changed the COS of the phone so that the backlight is turned off.  If you dialed the code, would it turn it off and would it stay off until state change?

Ralph

I think the COS option only works for the 5300 series sets. When I set Backlighting - Enabled to No for a 6900 series phone, it disables the screen saver settings in the Display settings on the phone. For the 6900 series, you'd want to set your screen saver timer and dimmer level to turn off the display.

2

SIP On Mitel / Re: Turn OFF backlight on 6940 SIP?

« on: September 11, 2024, 11:31:43 AM »

is it possible to set the screen saver to have brightness off - ie after a given time, the screen should be off?

Go into settings (press the "gear" key), select Display, set your desired screen saver time and set the dimmer level to 0, then save. Keep in mind any state changes of keys will turn the screen back on (like a station with a DSS key going off-hook).

3

SIP On Mitel / Re: FANVIL i63 or other intercom

« on: September 09, 2024, 12:20:53 PM »

I've found that sometimes you need to enter the SIP Password in the "User PIN" field in the MiVB instead of the SIP Password field.

4

Mitel MiVoice Business/MCD/3300 / Re: The ring time in Skype for Business is too short

« on: August 21, 2024, 09:16:49 AM »

I'm not familiar with the SfB integration, but for any other endpoint the Call Forward No Answer Timer in the endpoint's Class of Service controls this, so start there.

5

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business call transfer issue without MBG

« on: August 20, 2024, 04:46:12 PM »

Managed to sort the previous problem, it was caused by asymmetric route and nat issues.

Follow up question to the same topic would be that is there a way configure my MiVoB to use the ISP public IP address in SDP offer?
I see now the SDP c-row is populated with private IP which I use in LAN, but I would need my device to signal the public WAN IP.

No, this is what the MBG is for.

6

Mitel Software Applications / Re: cluster question for MBGs

« on: August 09, 2024, 09:37:54 AM »

They are considered clustered if the "Clustering Status" section in the MiVoice Border Gateway application in the MSL Server Manager says they are clustered. Versions within the same major release usually play nice with each other, but you should check the release notes.

7

Mitel MiVoice Business/MCD/3300 / Connecting MXE-III to Simplex 5120 Intercom

« on: August 08, 2024, 10:08:13 AM »

I'm trying to connect an MXE-III running 10.0.0.76 to a Simplex 5120 intercom system. There's an existing connection outbound from the PBX to the paging system via the Loudspeaker Page port, but the site wants to be able to answer intercom calls on the Mitel phones. I've got available LS ports but I think my CO Trunk Circuit Descriptor settings are wrong, as even when I connect a POTS line I can't pull dialtone, either with ARS or testing via Individual Trunk Access FAC. Anyone got a working interface with a paging system via a LS port they'd be willing to share the config on? On the Simplex end it just has 4 FXS ports on it.

8

Introduction and Announcements / Re: MUG Events - North America Chapter Event - Hershey, PA

« on: August 07, 2024, 03:21:48 PM »

I can't make this one, but I would be interested in one in the Midwest.

9

Mitel MiVoice Business/MCD/3300 / Re: Night EXT number of Auto Attendat

« on: July 31, 2024, 02:36:32 PM »

Put x7555 on a schedule, and set the Night1 & Night2 reroute destination for x7555 to x7000.

10

Mitel MiVoice Business/MCD/3300 / Re: DNS or Options 43 settings for Unifi product

« on: July 10, 2024, 08:15:33 PM »

You cant use Option 43 on Ubiquiti, they use it and lock it out. Use option 125 instead.

11

Mitel MiVoice Business/MCD/3300 / Re: DNS or Options 43 settings for Unifi product

« on: July 09, 2024, 09:23:34 AM »

Ubiquiti uses option 43 internally, so you'll have to use Option 125 instead. However, the option string needs to be entered as Hex code, so you'll need to convert the usual ASCII string to hex, and then paste that into your option string.

12

Mitel MiVoice Business/MCD/3300 / Re: Is MiVoice Business still recommended for new installs?

« on: July 03, 2024, 08:55:43 AM »

Does it do a good job of call recording, transcription, AI summary and sentiment analysis?

The MiVB itself doesn't do any of these things, it's just the call control. You've got a wide choice in compatible add-on's to do those things, however.

The MiVB platform is still under active development, and as far as Mitel is telling their partners and customers, isn't going anywhere any time soon.

13

Mitel Software Applications / Re: Issue with MYCOLLAB 9.8.102 on Android 14: App Reconnects on Phone Lock

« on: June 26, 2024, 12:22:01 PM »

So I apologize for the question, but does this mean that the application is currently unusable when the phone is in sleep mode or locked?
Because I have tried everything on my phone and nothing wakes up the application, even when configuring the push notification system.
I apologize, but I am using translation and I just have a hard time understanding the response to know whether or not I can receive calls if my phone is in sleep mode or locked

Thank you again for your help!

Yes. Mobile apps on iOS and Android do not actually run in the background in order to save battery and use less data. The app must use push notifications in order to wake up for an external request or notification.

14

Mitel Software Applications / Re: Issue with MYCOLLAB 9.8.102 on Android 14: App Reconnects on Phone Lock

« on: June 25, 2024, 04:04:35 PM »

No. When the app is no longer in foreground it's basically closed and is reliant on push notifications to wake back up for an incoming call or notification. This is due to how Apple and Google require apps to work (or really not work) in the background.

15

Mitel Software Applications / Re: Issue with MYCOLLAB 9.8.102 on Android 14: App Reconnects on Phone Lock

« on: June 25, 2024, 09:10:38 AM »

That's normal behavior since Apple and Google don't allow apps to run in the background.