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Mitel MiVoice Business/MCD/3300 / Re: can't login into esm on 3300mxe.
« on: October 15, 2009, 12:44:24 PM »
Yeah we have tried several PC's and even tried firefox with ie tabs.
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Mitel MiVoice Business/MCD/3300 / Re: can't login into esm on 3300mxe.
« on: October 15, 2009, 11:17:31 AM »
We are currently having this problem on two mxe servers and the reboot is no longer fixing it. I tried the commands listed below with no luck I get an undefined symbol message back. We are currently running 8.0.11.24. Mitel is telling us we need to upgrade but we don't have time to upgrade all 15 controllers right now. Please help!
To stop the web server type - ts WebServer
To start the web server type - tr WebServer
To view the information on the web server type - i WebServer
To stop the web server type - ts WebServer
To start the web server type - tr WebServer
To view the information on the web server type - i WebServer
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Mitel MiVoice Business/MCD/3300 / ACD Queue Identification
« on: August 28, 2009, 11:17:00 AM »
Does anyone know if there is a way to not display the queue that the call is coming from to an agent and instead just display ANI of the caller?
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Mitel MiVoice Business/MCD/3300 / Re: Divert active call to voicemail
« on: August 05, 2009, 04:05:40 PM »
Try hitting the blue superkey twice while the call is ringing. I have 5220 and the forward option doesn't show up until I do that. I have no idea why, I found it on accident.
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Mitel MiVoice Business/MCD/3300 / Re: Console not displaying name on inbound call
« on: August 03, 2009, 09:56:13 AM »
RALPH ROCKS!!!!
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Mitel MiVoice Business/MCD/3300 / Re: Console not displaying name on inbound call
« on: July 27, 2009, 10:45:34 AM »
I have similar issue when we forward calls to a hunt group via call reroute always. Neither MItel nor our vendor could get it working so we gave up trying. If you get it working I would love to know how.
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Mitel MiVoice Business/MCD/3300 / Re: Help 9.0.0.41 to 8.0.11.14 stuck on DB restore
« on: June 29, 2009, 01:20:59 PM »
I definitely don't plan on doing a restore again, I only checked it out of habit and we do not have SDS unfortunately(they are afraid to turn it on). We finally got the hard drive faults to clear by clearing the RAID controller sockets and it is finally installing 8. The steps are below in case anyone is interested.
To clear the sockets, perform the following steps.
1. While power is OFF, verify both hard disks are removed.
2. Turn the MXe power on. Wait until the fault LEDs on the RAID controller are orange.
3. Turn the MXe power off. The RAID controller sockets are now clear.
4. Proceed with the installation/upgrade.
Stacey
To clear the sockets, perform the following steps.
1. While power is OFF, verify both hard disks are removed.
2. Turn the MXe power on. Wait until the fault LEDs on the RAID controller are orange.
3. Turn the MXe power off. The RAID controller sockets are now clear.
4. Proceed with the installation/upgrade.
Stacey
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Mitel MiVoice Business/MCD/3300 / Re: Help 9.0.0.41 to 8.0.11.14 stuck on DB restore
« on: June 29, 2009, 10:38:32 AM »
This was a new controller with no real config in it yet. It came with 9 and we are running 8. At on point it was showing that both hard drives where in fault. We are trying to manually reinstall right now. I will post up the fix when we get it working.
Now I know never to do that again
Stacey
Now I know never to do that again
Stacey
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Mitel MiVoice Business/MCD/3300 / Help 9.0.0.41 to 8.0.11.14 stuck on DB restore
« on: June 26, 2009, 01:05:34 PM »
I have a new Mxe that I tried to downgrade from 9 to 8 and it is stuck on the db restore. From VX is says that the restore is not compatible do you want to continue yes or no. It doesn't do anything no matter what I type. I have never tried to down grade a system before so any advice would be great. I have another Mxe coming in Monday that I have to do the same thing to and I would like to not repeat this on that one as well.
Stacey
Stacey
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Mitel MiVoice Business/MCD/3300 / Re: Do not upgrade to MS IE 8
« on: June 10, 2009, 01:59:53 PM »
It breaks Praire Fyre too!
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Mitel MiVoice Business/MCD/3300 / Re: Time problem with voicemail messages.
« on: April 03, 2009, 04:31:48 PM »
I have run into this, if you are using embedded voicemail and sending voice mails to email you have to change the Networked VM Servers form to the right time zone.
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Mitel MiVoice Business/MCD/3300 / Re: External ring solution - Hunt group ?
« on: April 01, 2009, 09:23:06 AM »
They used to be free now you have to buy software assurance. One of the other guys could probably tell you more.
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Mitel MiVoice Business/MCD/3300 / Re: External ring solution - Hunt group ?
« on: March 31, 2009, 12:07:31 PM »
The form is called Ring Group Assignment but you have to release 8.0 or above.
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Mitel MiVoice Business/MCD/3300 / Re: External ring solution - Hunt group ?
« on: March 31, 2009, 10:31:42 AM »
Try Ring Groups
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Mitel MiVoice Business/MCD/3300 / Re: Double ring???
« on: March 17, 2009, 10:49:19 AM »
The problem was more wide spread then previously thought. Traced it down to where we only see it on calls that come in through a certain controller. It doesn't matter if it is a DID or answered by the auto attendant on that controller any call that comes into this controller has the double ring.