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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: doctora on August 23, 2010, 09:29:28 PM

Title: Device is not man-busied
Post by: doctora on August 23, 2010, 09:29:28 PM

I have a bad port on an analog card.  I am unable to replace the card for a couple weeks but in the mean time I want to move the user to another card.  I tried to delete the user so I could build them back up on another card but when I go to delete the selected user I get the message "Device is not man-busied".

Thanks for the help
Mark

Title: Re: Device is not man-busied
Post by: v2win on August 23, 2010, 10:54:43 PM

go into maintenance and type busy <insert your plid here>

Title: Re: Device is not man-busied
Post by: doctora on August 24, 2010, 08:58:15 AM

The response is "Non-unique match"

Title: Re: Device is not man-busied
Post by: wobbly_head_bob on August 25, 2010, 09:05:12 AM

You should be able to delete an analog port without having to busy it out first...is this an onboard analog or is this an ONS card in a pnode?  Also, if you're seeing "non-unique match" then something is likely wrong with how you're inputting the PLID number.

Try this:

Go into Maintenance Commands and enter: LOCATE EXTENSION XXXX (XXXX represents your trouble extension)

The read out should like similar to:

Card Type : On Premises Line                                                   
Circuit Location : X X X XX                                                     
Extension : XXXX

Now enter:  BUSY X X X XX (this will be the "circuit location" identified above)

 

Title: Re: Device is not man-busied
Post by: ralph on August 25, 2010, 12:21:31 PM

You only need to man busy trunks.  Devices will delete ok.

The message that says "non-unique match" means the pbx is expecting an answer from you and it's not getting what it's expecting. 
In your case, since you're trying to busy out a trunk, it's waiting for you to enter "force". 
Try than and you should be just fine.

Ralph